Slide 1: Midwest Technology Resources
Assisting Utilities with Implementing Profitable Broadband Internet Strategies
Slide 2: Areas of Focus
► Broadband
Technology Selections ► Project Management of Infrastructure Implementation ► Marketing and Sales Strategy ► Provisioning and Installation Systems ► Back-End Infrastructure and Monitoring ► Cost modeling, ROI, and Pricing ► Billing and Customer Support Systems
Copyright 2008 Midwest Technology Resources
Slide 3: Broadband Technology Selections
► Addressable
Market Demographic Analysis ► Competition, Alternatives and Sourcing Assessment ► Technology and Brand Comparisons
Wireless Broadband over Power Line (BPL) Satellite Cable and DSL
► Specifications
for RFPs Sourcing and Installation ► Obsolescence Planning and Upgrade Management ► Customer Premise Equipment Requirements
Copyright 2008 Midwest Technology Resources
Slide 4: Project Management of Infrastructure Implementation
► Site ► Site
acquisition and planning Agreements, Terms and Contracts Architecture and Topology testing and certification
► Network
► Infrastructure ► Roll
out Plan and Management Allocation and Management
► Resource
Copyright 2008 Midwest Technology Resources
Slide 5: Marketing and Sales Strategy
► Marketing ► Inside ► Sales
Plan to Existing Customer Base
Sales Resource Requirements Sales Channel Development
Strategy
► Indirect
Copyright 2008 Midwest Technology Resources
Slide 6: Provisioning and Installation Systems
► Customer ► Customer
Qualification Approaches Premise Equipment Provisioning Resource Scheduling Procedures and Checklists Supplies and Tools
► Installation ► Installation ► Installation ► Customer
Satisfaction Surveys
Copyright 2008 Midwest Technology Resources
Slide 7: Back-End Infrastructure and Monitoring
► Back-end
Resource Requirements ► Server Resources
Authentification and Security E-mail, DNS, Internal and External Websites Customer, Equipment, Service Databases Billing and Customer Support Systems Monitoring, Measurement and Alarm
► In-house
vs Service Provider ► Manpower Expertise and Requirements
Copyright 2008 Midwest Technology Resources
Slide 8: Cost modeling, ROI, and Pricing
► Accurate
Model of Service Costs Acquisition Projections Modeling and Price Impacts Alternatives Assessment
► Customer ► Revenue ► ROI
Models, Lease vs. Buy, Capitalization Service Offerings and Tier Pricing
► Broadband ► Premium ► Bundled
Service Discounts and Incentives
Copyright 2008 Midwest Technology Resources
Slide 9: Billing and Customer Support Systems
► Billing
System Assessment ► Billing System Integration and Modification ► Marketing Existing Customers Through Bills ► Customer Relationship Management ► CRM and Customer Support Systems ► Trouble Ticketing and Tier 2 Support Plan ► Customer Service Rep Training ► CSR Tools and Customer Tracking
Copyright 2008 Midwest Technology Resources
Slide 10: Experience to Lead the Way
Midwest Technology Resources was founded by John K McNichols to assist ISPs and Utilities in evaluating, implementing and assessing Broadband Internet as a profitable service offering. Mr. McNichols has had over 15 years of Telecommunications Technology experience in the development, implementation and business operations in telecommunications and the Internet business segment. John has a degree in Electrical Engineering and Engineering Management and can assist in technology and business assessments, avoiding the pitfalls and providing documented results, findings, recommendations and systems. John led the transition of a successful Broadband ISP that was purchased in part by a Midwestern Utility. John has developed a team of industry experts and can bring that extensive experience to bare on your unique situation. Our experience in Broadband ISP provisioning, implementation and operations can put your organization on the right foundation and implement processes and systems to make it profitable without major trial and error costing you both valuable time and customers.
Copyright 2008 Midwest Technology Resources
Slide 11: Contact us Today to Get Started on Improved Broadband Service Profitability
Sales: John McNichols Phone: 317 536-9300 Video Phone: 317 348-1326 Email: jmcnichols@mwbb.net
FREE - No Obligation Assessment Consultation
