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Slide 1: iPredict2007 Briefing Business and Consumer Research in a Converging Digital World. Oisín Byrne Managing Director Research, Connect, Answer™
Slide 2: Inspired by the Connected Digital World Experts in Technology, Media and Telecoms – Through research, we provide knowledge unique to the specific needs of each client. – We connect organisations to share best practices and develop peer groups and personal networks. – We answer the needs of each client with cost effective, flexible and unique solutions. Research, Connect, Answer™
Slide 3: 2007 iReach Initiatives • Board of IT Excellence – 4 Face to Face and 6 Web based events – Research based Peer Group – Post event Poll • Showcase Events – The Digital Consumer (April) – Convergence and Content (June) – IT as a Service and Utility Computing (November) • Analyst Briefings • iView Briefing Centre and Usability Labs Research, Connect, Answer™
Slide 4: Best Practice Benchmarking • Cost of IT Benchmark – IT Budget Allocation Analysis • Cost of Telecom Benchmark – Telecom Spend Analysis • Business Continuity/DR Benchmark – BCS/DR Health Check and Analysis • Risk Management Benchmark – Risk and Compliance Health Check • Service Delivery Benchmark – Measure Customer Service and Analysis – Managed Services and Outsourcing SLA’s Research, Connect, Answer™
Slide 5: iReach Research Services Some of our research services include: New Product Development Brand and Advertising research Strategy Development and validation Partner Content Portals and Whitepapers Customer Satisfaction research IT and Telecom Spends and Trends Market and Industry Vertical Segmentation In-house Viewing Facilities and Usability Labs Analyst Briefings and Event Facilitation • • • • • • • • • Research, Connect, Answer™
Slide 6: Survey Methodology • iReach interviewed 2000 Consumers – Mobile Phone usage – Broadband usage – PC Usage – Attitudes to technology – Adoption of new services • iReach interviewed 250 IT executives – Government – Manufacturing – Financial Services – Retail & Wholesale – Business Services Research, Connect, Answer™
Slide 7: www.iPredict2007.com CIO Priorities shift to Business Issues Telecoms Cost Pressures intensify Convergence is Convenience Risk Management Investment Infrastructure Investment to Surge Software Growth slowing Managed Services maturing fast Spend Breakdown • • • • • • • • Research, Connect, Answer™
Slide 8: Shifting CIO IT Spend Priorities 2007 2006 1. 2. 3. 4. 5. 6. Improved Support to Business Projects Operational Costs Reduction Projects to Increase Sales or Revenues New HW/SW Infrastructure Projects New Risk Man/Security Investments Staff alignment with Business 2. 4. 5. 3. 6. - Research, Connect, Answer™
Slide 9: CIO Telecoms Spend Priorities • Cost Reduction Priority for CIO’s – Line item on overall IT budget – Fixed Line and Data – Mobile Services (mainly Voice) • • • • IP Telephony/VoIP slow and steady Stability is now Centre Stage WAN and LAN investment continues to grow Strong growth in Mobility Applications – PDA’s, SmartPhones and Wi-Fi Research, Connect, Answer™
Slide 10: Convergence is Convenience • Sales Message for 2007 – Many variants across IT and Telecoms • IP to enable new solutions – Warm DR, Online Backup and Storage Solutions – Managed Services • Confusion of benefits – Convenience then costs, but 37% are unsure • Perceived pitfalls to Convergence – Security – Quality of Service Research, Connect, Answer™
Slide 11: Enterprise Risk Management Research, Connect, Answer™
Slide 12: Enterprise Risk Architecture Research, Connect, Answer™
Slide 13: Spend on Risk Management to surge • 88% have Risk Management Strategies • Risk Management Projects – 38% to invest in Operational Risk projects – 30% to invest in IT Risk management projects – 8% to invest on Data Risk management and DR • Very high awareness of Legislation • Growth of Compliance Solutions – Health and Safety – Supply Chain – Waste Management Research, Connect, Answer™
Slide 14: Infrastructure investment grows • Accelerated growth in 2007 – 52% to spend more on Desktops/Laptops – 40% to spend more on Storage – 31% to spend more on Servers • • • • Growth in units and revenues Microsoft dominates OS Infrastructure Cisco dominates Network Infrastructure Dell, HP and Lenovo/IBM “1, 2, 3” – Across Desktop, Server and Storage Research, Connect, Answer™
Slide 15: Slowing Software Growth • Enterprise Software licenses sluggish –Shrinking at High End • Strong growth in Security spend –Integrated Solutions • Infrastructure Software growing –Business Intelligence –Content Management and Reporting –Database and Doc Management –Data Infrastructure Management • Software as a Service Research, Connect, Answer™
Slide 16: Enterprise SW – Market Share 30% 25% 20% 20% 15% 15% 10% 5% 0.3% 0% Sage Oracle SAP IBM SaaS Other MS wnd 2% 16% 13% 9% 25% Research, Connect, Answer™
Slide 17: Managed Services maturing fast • Competitive Marketplace • Wide range of offerings and suppliers • Tactical not Strategic – Standard IT ‘tool’ – Cost is main benefit – Skills Gaps and Resources • New offerings emerging in 2007 – Security Services – Hot/Warm Site DR – Storage and Data Solutions Research, Connect, Answer™
Slide 18: IT and Telecom spend in Ireland €1,190 €850 €414 €1,290 €817 €2,010 Mobile Fixed Vocie Fixed Data Hardware Software Services Research, Connect, Answer™
Slide 19: oisin.byrne@ireach.ie Close and Questions Research, Connect, Answer™