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Slide 1: MOBILITY PRESENCE MESSAGING Microsoft VS. Google/Esnatech Investment www.esnatech.com
Slide 2: MOBILITY PRESENCE MESSAGING EsnatEch Uc for GooGlE apps™ Unified Communications for Google Apps™ is a combination of the new Google Business services, Google Apps combined with the award-winning Esnatech Unified Communications application gateway. UC for Google Apps interfaces with organizations existing telephony infrastructure and core business applications to deliver Mobility, Presence, Messaging Collaboration, Storage and Portal technology to your mobile device and/or office phone system. Businesses can now implement Unified Communications with minimal infrastructure that delivers anytime, anywhere, access to ALL their office communications. All at a fraction of the cost of implementing other popular Groupware solutions such as, Microsoft Exchange® and its portfolio of solutions. A business can now experience the value of Unified Communications without the heavy cost and investment. The following table illustrates a detailed competitive comparison of the Microsoft/Groupware investment for Unified Communications versus the Google/Esnatech investment: Required technologies do deliver complete portfolio of communications, collaboration and unified communications Microsoft® Email/Calendar/Contacts Document Storage and Collaboration Instant Messaging Presence Enhanced Voice Presence Voice Messaging Fax Messaging Unified Messaging Exchange 2007 sharepoint server 2007 Ms ocs Ms ocs premium ocs server Exchange 2007 Enterprise Edition third party Exchange 2007 Enterprise Edition GooGlE apps™/ EsnatEch Google Mail, calendar Google Docs Google talk Google talk Esna Uc appliance Esna Uc appliance Esna Uc appliance Esna Uc appliance notEs Google - no hardware required Google Docs is a part of Google apps Esna Uc offers tDM and Voip rich presence Microsoft requires unified messaging Esnatech Uc supports tiff and pDf with phone access Esnatech Uc/UM will work on all mobile phones, and any os © 2009 Esna Technologies Inc. 2 www.esnatech.com
Slide 3: MOBILITY PRESENCE MESSAGING EsnatEch Uc for GooGlE apps™ Microsoft® Desktop Dialing Screen Pops Call Recording Speech Enabled Auto Attendant Mobile UC Applications SNMP Alarms and Triggers premium ocs client premium ocs client n/a Ms speech server ocs Mobile client GooGlE apps™/ EsnatEch Esna Uc appliance Esna Uc appliance standard Esna Uc appliance Esna Mobile client and/or Mobile Google apps Esna Uc appliance - Yes notEs Microsoft works only with sip based pBXs. Google/Esnatech works with any pBX or mobile phone. pBX must support call recording Microsoft is optimized for Windows Mobile. Google/ Esnatech Uc works with all devices. Yes Google apps and Microsoft Exchange are similar in the following ways: Ms EXchanGE Vs. GooGlE apps Email Spam Filtering Multiple Domains Web Interface Archival Storage Document Collaboration Desktop Email Client Integration Intranet Tasks © 2009 Esna Technologies Inc. Both services are going to give you extremely reliable up-time on your email service. they both offer excellent spam filtering. You can have multiple domains, or aliases per account. Both offer a web interface to their email service. Both offer email archival included in the price of the accounts. Google offers 25 GB per user, Microsoft you need to purchase, maintain and manage hardware to accommodate. Google offers Google Doc™ service. Microsoft requires separate investment for sharepoint. Microsoft provides excellent desktop clients with Ms outlook® but the web interface is optimized for iE. Google offers an excellent web interface optimized for any browser but only integrates with outlook. Bundled in Google site™ services. Microsoft requires dedicated investment into sharepoint server, cals and hardware. supported in both environments. 3 www.esnatech.com
Slide 4: MOBILITY PRESENCE MESSAGING EsnatEch Uc for GooGlE apps™ Microsoft® IM/Chat Mobile Phone Integration Video Conferencing Word Processing Spreadsheets Presentations GooGlE apps™/EsnatEch Bundled with free Google talk™ service. Microsoft requires separate investment and deployment of ocs server and cals. Google apps work across any mobile phone. Ms Exchange® is optimized for Windows Mobile and BlackBerry, again requires a dedicated BB BEs server for integration. Google Video part of Google talk™. Microsoft needs investment in ocs cal license and video hardware. With Esnatech Uc, you can integrate tandberg and polycom video endpoints with existing pBX. Google Docs™, part of Google apps. Microsoft requires an Ms Word and/or office software license. Google Docs™, part of Google apps. Microsoft requires an Ms Excel and/or office software license. Google Docs™, part of Google apps. Microsoft requires an Ms powerpoint and/or office software license. Exchange 2007 and ocs vs. Google apps with Esnatech Uc appliance UnifiED coMMUnications coMparison: Positioning Statement Current Software Release Voice Mail System Basic UM system (no phone access or single inbox) True Advanced UM system Multi-tenanting UM (fixed domain support, MS Exchange 2003 transition to new version/ platform). PBX Independent Email Independent Message Light Support Max. No. of Mailboxes integrated presence enabled UM solution 2007 version 1 no no Yes no Yes (sip based only) no (Exchange 2007 only) no (requires third party) 10,000 plus scalable Mobility, presence and UM solution for mid to large companies 2.0 Yes Yes Yes Yes Yes Yes Yes 40,000 plus © 2009 Esna Technologies Inc. 4 www.esnatech.com
Slide 5: MOBILITY PRESENCE MESSAGING EsnatEch Uc for GooGlE apps™ Microsoft® Max. No. of Access Ports Max. No. of Storage Analog Networking Enhanced Digital Networking/VPIM SMDI MCI System Reports Statistic Report Usage Reports System Resiliency System Redundancy Geo-Redundancy for call processing, IVR and voice messaging Multi-tenanting (messaging, speech auto attendant, mobility services, presence) Voice Forms VMX TUI Numeric TUI Octel TUI Call Pilot TUI Hands-free TUI (Speech) Custom TUI Creator Mixed TUI Environment sip cluster 5 MB = 1hr defined by hard drive no Yes Yes no no Yes Yes Yes Yes no no (requires hosted Exchange and ocs) no (requires Ms speech server) no Yes Yes no Yes no no GooGlE apps™/EsnatEch 100 t1/E1, 60 ip (no redundancy) 800 t1/E1/ip with redundancy 5 MB = 1hr defined by hard drive Yes (aMis - supports legacy octel) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes (version 2.1) Yes Yes © 2009 Esna Technologies Inc. 5 www.esnatech.com
Slide 6: MOBILITY PRESENCE MESSAGING EsnatEch Uc for GooGlE apps™ Microsoft® Mixed TUI environment Integrated User Management Connector TDD/TTY VoicE Mail fEatUrEs Pager and Message delivery System Wide Distribution Lists Multimedia Distribution Lists SMS Notification Administration via Phone Bilingual/Multilingual Prompts Language Selection via TUI Language Differentiation by Caller/User Record a Call Record all incoming calls by user Record all incoming calls by class of service FIFO LIFO External Caller ID in Message Envelope Dial by Name Speech enabled directory access Speech access to Operator anytime Personal Operator Extension Keyword definition via speech (i.e., say assistant, help etc.) and be routed to specific extension Contact resolution on incoming Caller ID no no Yes Yes Yes no no no Yes Yes no no no no Yes Yes Yes Yes Yes Yes Yes no Yes Yes Yes no Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes GooGlE apps™/EsnatEch © 2009 Esna Technologies Inc. 6 www.esnatech.com
Slide 7: MOBILITY PRESENCE MESSAGING EsnatEch Uc for GooGlE apps™ Microsoft® Personal Greetings Conditional Greetings Alternate Greetings Other Greetings Presence enabled greetings Calendar integrated greetings Password protected mailbox Voice Print (speech biometric) password protection Personal Voice Menus Message Length Saved Messages Message Review Message Reply Live Reply Callback Message Playback Controls Urgent Message Certified Message Private Message Message Folders (custom) Access to Deleted Folder Web interface for personal admin Memo Message Notification Cascade Notification Emergency Broadcast Notification © 2009 Esna Technologies Inc. Yes Yes Yes Yes no Yes Yes no Yes Yes Yes Yes Yes no Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes no Yes Yes Yes GooGlE apps™/EsnatEch Unlimited Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 7 www.esnatech.com
Slide 8: MOBILITY PRESENCE MESSAGING EsnatEch Uc for GooGlE apps™ Microsoft® Personal Distribution Lists Mailbox Tutorial Multiple Languages Future Delivery Email Message Notification Overhead Zone Paging Speech-to-Text (Visual Voice Messaging) UnifiED MEssaGinG fEatUrEs Voice mail access from PC email client Voice mail access from PC other Email access from telephone for mail server and service Sync message store with Email Access to Personal Contacts from telephone Compose Email over the telephone Reply to Email over the phone Reply to ALL over the phone Forward Emails to distribution list Access to mailbox settings Call Me/Meet Me Speech navigation of your mailbox Access to messages from Pocket PC devices Access to messages from Symbian OS devices Blackberry support Apple iPhone support (voicemail & fax) Google Android support (voicemail & fax) © 2009 Esna Technologies Inc. Yes Yes Yes Yes Yes no next release Yes no Yes Exchange 2007 only Yes no Yes Yes Yes Yes (DtMf/Web) Yes Yes Yes no Email only Yes no Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes GooGlE apps™/EsnatEch Yes (DtMf/Web) Yes Yes (Version 2.1) Yes Yes Yes Yes Yes 8 www.esnatech.com
Slide 9: MOBILITY PRESENCE MESSAGING EsnatEch Uc for GooGlE apps™ Microsoft® Personal Contacts Filtering aUto attEnDant fEatUrEs Speech enabled Auto Attendant Multilingual speech enabled Auto Attendant Caller ID and DNIS routing rules Scheduled time of day and day of week routing PIN number routing Access IVR logic Offsite Routing Find Me/Follow Me Location Based Routing Multilingual Greetings Open/Closed Greetings Time of day/Day of week Greetings Flexible numbering of mailboxes Free Flow Dialing Active Directory Integration LDAP Integration (HR software & third party databases) Holiday Greetings Operator Revert Fax Detection Operator transfer to mailbox Multiple message capabilities Emergency override Yes Yes Yes no no no no (requires Ms speech server) Yes no Yes (requires ocs server) Yes Yes temp & alternate Yes Yes Yes no Yes Yes Yes Yes Yes no Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes GooGlE apps™/EsnatEch Yes (unlimited schedules) Yes Yes Yes Yes Yes Yes Yes Yes Yes no © 2009 Esna Technologies Inc. 9 www.esnatech.com
Slide 10: MOBILITY PRESENCE MESSAGING EsnatEch Uc for GooGlE apps™ Microsoft® Supervised transfers Multiple Attendants per Tenant Multiple PBX support on the same platform PBX message networking (campus environment with disparate PBXs) cti/prEsEncE fEatUrEs Instant Messaging Text message to SMS address Instant message to SMS or email Presence information of corporate directory IM and SMS messaging to workgroups Record Call from PC Screen Pops on incoming calls Call logs Call folder in email (log of incoming/outgoing calls) Screen Pops with Outlook Screen Pops with Goldmine, Act, Maximizer Custom database integration Dialing from Outlook Smart tag dialing from any application Presence integration & PBX dialing with Mobile PC Presence integration & PBX dialing with Apple iPhone Presence integration & PBX dialing with Blackberry no no no no Yes Yes Yes Yes GooGlE apps™/EsnatEch Yes no no Yes no no Yes limited pBXs no Yes no no Yes Yes Yes no Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes © 2009 Esna Technologies Inc. 10 www.esnatech.com
Slide 11: MOBILITY PRESENCE MESSAGING EsnatEch Uc for GooGlE apps™ Microsoft® Presence integration & PBX dialing from Google Android Desktop search on incoming calls based on caller ID and contact resolution Mobility web gadgets PBX dialing gadgets Presence Federation IM Federation IM from Email Email to phone call Salesforce.com dialing integration Salesforce.com screen pops Salesforce.com call logging with existing PBX Mobile phone registration with existing PBX for dialing (enables call logging and tracking) Microsoft CRM Dialing Microsoft CRM Screen Pops MoBilitY fEatUrEs Offsite Routing Routing to cell phones Find Me/Follow Me Routing Location based Routing Multi-modular dialing from any application Single message box for multiple phone numbers Speech access to contacts over the phone no no no no no Yes (requires investment in dedicated federation server) Yes (ocs) no no no no no Yes Yes (limited pBXs) Yes Yes Yes Yes no Yes Yes Yes Yes Yes Yes Yes GooGlE apps™/EsnatEch Yes (version 3.0) Yes (Google talk) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes © 2009 Esna Technologies Inc. 11 www.esnatech.com
Slide 12: MOBILITY PRESENCE MESSAGING EsnatEch Uc for GooGlE apps™ Microsoft® Speech dialing from voice mail access Speech verification for voice mail authentication Call Filtering faX fEatUrEs Fax on Demand Fax Messaging Fax to Email Email to Fax Fax Server Fax sending from Email Email direct to fax machine Fax re-direct from the phone VErtical applications Hospitality Support (Hotels, Hospitals, Property Management Systems) Guest Mailboxes (Templates) No Passwords to memorize WakeUp Calls Checkin/Checkout Move Rooms Assisted Login Guest Login Greeting DID Server Speech access to guest rooms (no room number divulged) © 2009 Esna Technologies Inc. Yes no Yes (ocs contact & phone number filtering) no Yes Yes Yes Yes Yes Yes Yes Yes Yes GooGlE apps™/EsnatEch Yes (contacts, corporate directory, phone number, per location) Yes Yes Yes Yes Yes Yes Yes Yes no no no no no no no no no no Yes Yes Yes Yes Yes no no Yes Yes Yes 12 www.esnatech.com
Slide 13: MOBILITY PRESENCE MESSAGING EsnatEch Uc for GooGlE apps™ Microsoft® no 24Hr Checkout access to messages no Offsite phone integration to room Yes Education module no hoMEWork hotlinE no Absenteeism no Mass event notification no Integration with school database EMErGEncY EVEnt notification Yes Distribution list support Multimedia lists (phone, email, SMS, fax, n/a mailbox) no Mass Recall (notification to security) no Integration to Fire & Alarm systems no Database Sync for change management no SMS short code sending no PIN Integration to conference call no Redundancy no Geo-Redundancy confErEncinG anD collaBoration Yes Audio Conferencing Yes Web Conferencing Yes Video Conferencing Yes Tandberg Video Support Yes Polycom Video Support no Video Integration to legacy PBXs Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes GooGlE apps™/EsnatEch Yes (GE security, api) Yes Yes Yes Yes no Yes (48 ports) Yes (any third party) Yes (Google talk) Yes Yes Yes © 2009 Esna Technologies Inc. 13 www.esnatech.com