Slide 1: Killtest is the best choice for all your IT exam preparation. Before you buy these exams from us, we can offer you some free demos of each products. You can check out the interface, question quality and usability of our practice exams before you decide to buy. The followings are some latest and hottest exams in Killtest now, such as the VCP-410 exam, 000-118 exam, 000-115 exam, TB0-119 exam, SY0-301 exam, ASC-093 exam and so on. Welcome to Killtest.com now, then get more benefits from there.
Slide 2: The safer , easier way to help you pass any IT exams.
Exam
: BH0-001
Title
: IT Service Management Foundation
Version : DEMO
1/4
Slide 3: The safer , easier way to help you pass any IT exams.
1.With which of the following processes is Problem Management least likely to interface on a regular basis? A. IT Financial Management B. Change Management C. Incident Management D. Availability Management Answer: A 2.Which of the following places Problem Management activities in the correct order: A. Identify and record, classify, investigate and diagnose, raise an RFC, review the change B. Investigate and diagnose, raise an RFC, classify, identify and record C. Identify and record, investigate and diagnose, raise an RFC, classify, review the change D. Review a change, classify, identify and record, investigate and diagnose, raise another RFC Answer: A 3.Which of the following activities may, exceptionally, be omitted for an urgent change: 1. Recording that the change has been made 2. Testing the change 3. Holding a CAB meeting 4. Establishing a back-out plan A. All of them B. 2 and 4 C. 2 and 3 D. 3 and 4 Answer: C 4.Why is Service Management so important to IT service providers? A. The success of many businesses depends upon the quality of their IT B. It's the only way to manage IT in the Internet age C. It's contained within the IT Infrastructure Library D. It's the first non-proprietary initiative for the management of IT systems Answer: A 5.Which of the following is NOT the responsibility of the Release Management process?
2/4
Slide 4: The safer , easier way to help you pass any IT exams.
A. The physical aspects of software control B. Ensuring that the accuracy of CMDB entries concerning software CIs is maintained C. Helping to determine the software release policy D. Distributing software Answer: B 6.A service-based (rather than a customer-based) SLA: A. Covers all services for a particular customer B. Covers a set of similar services, for a single customer C. Covers all services D. Covers a single service, for all of the customers of that service Answer: D 7.Possible problems with Change Management include: A. Greater ability to absorb a large volume of change B. Increased visibility and communication of changes C. Lack of ownership of impacted services D. Better alignment of IT services to actual business needs Answer: C 8.Which of these is/are TRUE? 1. Functional escalation is an essential part of the Incident Management process 2. All calls to the Service Desk should be treated as incidents 3. Service Requests can be handled by Service Desk Staff A. 1 and 3 B. All three of them C. Only 1 D. 1 and 2 Answer: A 9.Who must always authorise a Request for Change before the change is built and tested? A. The Configuration Manager B. The Change Initiator C. The Change Manager D. Release Management Answer: C 10.Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?
3/4
Slide 5: The safer , easier way to help you pass any IT exams.
A. Because specialist support staff do not properly document the work-arounds they identify which consequently prevents the 1st line support staff from applying them the next time the incident occurs B. Because Problem Management is often carried out by technical staff who also have operations responsibilities and who cannot allocate enough resources to problem solving C. Because Problem Management is focusing on identifying permanent solutions and therefore the speed with which these solutions are found is of secondary importance D. Because Problem Management staff rarely give feedback spontaneously, forcing the 1st line support staff to chase them Answer: C
4/4
