Chinasourcing 2008 Top50 Whitepaper En

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Slide 1: 1 Slide 2: Devott Co., Ltd. (former Chinasourcing Co., Ltd.) is an international consulting company focusing on service outsourcing industry; offering integrated consulting, portal and outsourcing services. Its responsibility: "dedication to promote China outsourcing industry’s global competitiveness". With thorough knowledge of the global outsourcing industry and extensive industrial resources of China’s outsourcing industry, Devott offers comprehensive outsourcing consulting, project management and industry research services to global outsourcers and suppliers on the Chinasourcing website (www.chnsourcing.com) which is the only portal website and e-transaction platform for China’s outsourcing industry. Since the publish of the first Chinasourcing – Top 50 Service Outsourcing Providers in China, Devott publishes the annual Top50 list and White Paper on March 8th, to present the best China outsourcing enterprises to the whole world. Firmly abiding to the audit standards and evaluation process, Devott selected 50 companies from over 4000 excellent service outsourcing enterprises adhering to the strict selection criteria set forth and arrived with the final 2008 Top 50 list. The evaluation result would be officially published to the outside world on Chinasourcing website (www.chnsourcing.com). For electronic edition or more information on the white paper of Chinasourcing – Top 50 Service Outsourcing Providers in China 2008, please call +86 22 6621 1566 or e-mail to info@devott.com. 2 Slide 3: Copyright of this research report is owned by Devott Co., Ltd. (Chinasourcing), all rights reserved. You are strictly prohibited from reproducing, republishing, copying, transmitting, distributing in any form, or by any means, any content of the research report. Any authorized use of the research report must not exceed the authorization scope, and indicate the source of Devott Co., Ltd. (Chinasourcing).Any unauthorized use of the research report is a violation of copyright laws and trademark laws, and may also violate laws of privacy and publicity, and/or communications regulations and statutes. Any of the aforementioned violations may subject you to criminal penalties. 3 Slide 4: 4 Slide 5: 5 Slide 6: Content Part One: Foreword……………………………………………………………………………10 Part Two: Review and Expectations on 2008 China’s Service Outsourcing Industry…………………………………………………………………………………………15 2008 China Service Outsourcing Industry Brief…………………………………………15 Ten Forecasts on China’s Outsourcing Industry 2009…………………………………18 Ten Suggestions on China’s Outsourcing Industry 2009………………………………19 Eight Opportunities for China’s Outsourcing Industry in 2009………………………21 Part Three: Unveil Top50………………………………………………………………………27 Executive Summary……………………………………………………………………………27 Progress Report…………………………………………………………………………………28 List Analysis………………………………………………………………………………………30 Chinasourcing – Top 50 Service Outsourcing Providers in China 2008 List…………31 Part Four: Chinasourcing – Top 50 Service Outsourcing Providers in China 2008 Enterprises Introduction………………………………………………………………………35 No. 1 Neusoft Corporation ............................................................................................. 35 No. 2 hiSoft Technology International ........................................................................... 39 No. 3 Dalian Hi-Think Computer Technology, Corp..................................................... 41 No. 4 iSoftStone Information Service Corporation ....................................................... 45 No. 5 INSIGMA TECHNOLOGY Co.,Ltd .......................................................................... 47 No. 6 ChinaSoft International Ltd. .................................................................................. 50 No. 7 Beyondsoft（Beijing）Co.,ltd. .............................................................................. 53 No. 8 Dextrys Co.,Ltd ....................................................................................................... 56 No. 9 Inspur Group Ltd. ................................................................................................... 58 No. 10 China Data Group (Beijing) Co.,Ltd. ................................................................. 61 No. 11 Compupacific International .............................................................................. 64 No. 12 Beijing Sodexho Service Co.,Ltd. ....................................................................... 66 No. 13 Shanghai Seio Software Technology Co.,Ltd. .................................................. 68 No. 14 Eastern Communications Co., Ltd. .................................................................... 71 6 Slide 7: No. 15 BroadenGate Software Services Co.,Ltd. ......................................................... 74 No. 16 SYNNEX Information Technologies(China),Ltd. ................................................ 76 No. 17 Shanghai Venus Software CO. LTD.................................................................... 80 No. 18 95Teleweb Information Co., Ltd. ........................................................................ 83 No. 19 OBJECTIVA SOFTWARE SOLUTIONS (BEIJING) INC. ........................................... 85 No. 20 Freeborders Software Development (Shenzhen) ltd. ...................................... 88 No. 21 Liandi (Nanjing) Information Systems Co.,Ltd .................................................. 90 No. 22 Softtek China ........................................................................................................ 93 No. 23 CHONGQING ZHENGDA SOFTWARE GROUP CO.LTD ..................................... 96 No. 24 BeiJing Online Communication Technology Limited ...................................... 99 No. 25 sofmit ................................................................................................................... 101 No. 26 SYKES(Shanghai)Co.,Ltd. .................................................................................. 104 No. 27 Beijing Lanxum Technology Co., Ltd. .............................................................. 107 No. 28 Novots Technologies Limited ........................................................................... 110 No. 29 Global Data Solutions Ltd. ................................................................................ 113 No. 30 Shanghai transcosmos Marketing Service Co., Ltd. ...................................... 117 No. 31 Bleum Inc. ........................................................................................................... 119 No. 32 Intasect Communications(Chengdu) Co.,Ltd. .............................................. 122 No. 33 Hangzhou Eharmony Technology Info.Co.Ltd. .............................................. 124 No. 34 AMID Co. ............................................................................................................ 126 No. 35 Cosoft Co., Ltd. .................................................................................................. 129 No. 36 Beijing Jianfeng Computer Systems Co.，Ltd (JFsys) .................................... 132 No. 37 Join Innovation Technology Co., Ltd. ............................................................. 135 No. 38 Edgesoft (Dalian) Co., Ltd. ............................................................................... 138 No. 39 Easteq ................................................................................................................. 141 No. 40 Beijing CCID Tong Call Center Co., Ltd. ......................................................... 143 No. 41 JINAN ENPUT DATA SERVICE CO., LTD. ............................................................ 146 No. 42 Image Solution Inc. ............................................................................................ 148 No. 43 Beijing Eskalate Technology Co., Ltd .............................................................. 150 No. 44 Zenith Connected Technology Co.,Ltd. ......................................................... 152 7 Slide 8: No. 45 Anqing Shenhong Internet Technology Service Co., Ltd ............................. 154 No. 46 Tianjin Sorun Digital Software Corporation ..................................................... 156 No. 47 TIANJIN SHENCHI SOFTWARE CO.,LTD ............................................................. 158 No. 48 Qrinno Innovation Group Co. Ltd. ................................................................... 160 No. 49 Knowledgesurf Technologies, Inc. ................................................................... 163 No. 50 E-process............................................................................................................. 165 Part Five: Conclusion:…………………………………………………………………167 8 Slide 9: 9 Slide 10: In 2008, We Have more Opportunities than Challenges. Dear friends and colleagues of service outsourcing industry, Following the release of the first Chinasourcing – Top 50 Service Outsourcing Providers in China 2007 list on March 8, 2008, the Chinasourcing – Top 50 Service Outsourcing Providers in China 2008 result has also come out. The final list would be published in the main body of this report – “Unveil Top 50”, together with relevant information on the evaluation process. 10 Slide 11: Looking back to 2008, the turbulence of the global financial market caused by the subprime crisis in the United States has resulted huge pressure on the global service outsourcing market. As an important measure for enterprises to reduce operation costs and improve the working efficiency, outsourcing has became a critical weapon for the enterprises to defeat the economic recession. Therefore, as a "counter-cyclical" industry, the current economic adjustment would bring greater outsourcing demands. Based on traditional business models, business services outsourcing is a multi-national production organizing model that the enterprise takes the value chain management as a base, outsource or sub-contract its non-core business to other service providers through the contract, so as to improve the production factors and resource allocation efficiency. As an irreversible trend of today's new round of global industrial revolution, the global service outsourcing market still owns a bright development future in the long term. Similar to the global manufacturing industry’s transfer from Europe to USA, from USA to Japan and Korea, then to Taiwan China and Southeast Asia, and then to China mainland since 90's of Twentieth Century, in view of the popularization of internet and telecom technology, the service industry is experiencing the same changes as manufacturing: transferring from high production cost area to low-cost regions, a large amount of white-collar jobs are also transferring, and "Service Outsourcing" has become the keyword of the globalization wave. Global service outsourcing is transferring to India, China, Philippines and other developing countries in irresistible footsteps. At present, China still stays in the infancy period in accepting outsourcing business from multinational companies, only accounts for about 5% of global market share. But with a great development potential, China is increasingly becoming the outsourcing destination for multinational corporations. Although in 2008, China’s service outsourcing industry also suffered impact from the global financial crisis, as 11 Slide 12: an important way for China's economic transferring from manufacturing to service industry; it got strong support from the government. Following the release of Notice of the Thousand, Hundred and Ten Project on Promoting the Development of China’s Service Outsourcing Industry " by the Ministry of Commerce in September 2006, in February 2009, “Response from the General Office of the State Council on the Promotion of Service Outsourcing Industry", further elevate the industry development to the national level. It clearly stated "take the promotion of service outsourcing industry development as an important measure to boost structure adjustment, change the way of foreign trade development as well as increase employment opportunities for college graduates ". Ranking as the No.1 of the Top50 list, Neusoft is currently the largest offshore software outsourcing service provider in China and slo the first Chinese software outsourcing company that got publicly listed. Meanwhile, it is also the first software corporation that has passed CMM5 and CMMI(V1.2)5 certifications in China. Eestablished in 1991, Neusoft offers a rich portfolio of businesses, mainly include industry solutions, product engineering solutions, software products & platform, and services. As of today, Neusoft has set up 8 regional headquarters, 16 software development & technical support centers, 5 software R&D bases and a comprehensive marketing & service network in over 40 cities across China, as well as subsidiaries in, respectively, USA, Japan, Europe, maintaining a total of more than 15,000 employees. 12 Slide 13: Enterprises size, amount and capacity are the key indicators to measure a nation’s industry development. Through this year’s evaluation, we are pleased to see that compared with 2007, China’s service outsourcing enterprises have got remarkable improvements in size, capability and overall amount which would certainly advance China’s position in the global outsourcing industry, so as to promote the further growth of the whole industry. We hope that in the new round of service outsourcing wave, China’s service outsourcing enterprises troops presented by the Top 50 can grasp the opportunity of the global industrial transfer, withstand the test, and make a giant-leap-forward improvement on China's service outsourcing industry. In 2009, let’s pay more attention to China's service outsourcing industry, to Top50... Dalian Hi-Think Computer Technology Co., Ltd. (referred to as DHC) which was the No.1 of 2007 Top 50 list ranks third in 2008 list. Founded in May 1996, DHC is dedicated to computer application software development, system integration, software outsourcing services, BPO services, ITO services and IT education and training. DHC has made great achievements in Japan software outsourcing field, establishing close cooperation with many world well-known corporations. Presently 10 out of 20 top-ranked companies in Japan information service industry are DHC’s long-term customers. Powerful technology strength and scientific management system enables DHC to be highly competitive. 13 Slide 14: 14 Slide 15: 1. 2008 China Service Outsourcing Industry Brief According to statistics from Chinasourcing website, up to the end of 2008, there are a total of over 4,000 service outsourcing enterprises in China; with over 330,000 employees, and more than 450 enterprises obtained various international certification. In 2008, affected by the decrease of external demand caused by the appreciation of RMB and the global economic downturn, China's service outsourcing industry growth rate dropped from 40% of three years ago to below 30%, and the offshore outsourcing market is about 2.58 billion dollars . Gartner released the 2008 Top 30 IT outsourcing destination countries list, China, Brazil, Russia, India are all listed and continue to be the primary choices for European and American countries to outsource IT business. But new IT outsourcing countries like Mexico, Poland and Vietnam also stand out from the crowd and challenge China together with other old outsourcing countries. 15 Slide 16: In order to overcome the global economic crisis, the Chinese government has invested a large amount of funds to boost the domestic economy. Focusing on operation pressure of outsourcing enterprises, the central government as well as local governments of domestic outsourcing base cities and demonstration parks released more active policies to help enterprises to go through the relatively difficult market phase. On February 2009, “Response from the General Office of the State Council on the Promotion of Service Outsourcing Industry" promoted the development of service outsourcing industry to the national level, clearly stated "take the promotion of service outsourcing industry development as an important measure to boost structure adjustment, change the way of foreign trade development as well as increase employment opportunities for college graduates", and offered comprehensive industry policy support on taxation, employment, and market development etc. According to the industry plan of Ministry of Commerce and relevant departments, within 5 years (2009-2013) , the country is striving to establish a group of service outsourcing bases with industrial agglomeration and certain international competitiveness; to promote 200 well-known multinational companies to transfer their outsourcing business to China; to cultivate 2000 large and medium-sized service outsourcing enterprises with international certificates; to train 1.2 million talents for service outsourcing; to add one million employment of college graduates; up to 2013, to realize 30 billion dollars of international service outsourcing business, 4 times of 2008. 16 Slide 17: 17 Slide 18: 2. Ten Forecasts on China Service Outsourcing Industry 2009 Forecast One: Offshore service outsourcing providers come back to domestic market. Forecast Two: Chinese government would release more powerful supporting policies for the development of service outsourcing companies. Forecast Three: Exchange Rate of RMB would stop even reverse the increasing trend Forecast Four: industry growth slows down, but orders keep increasing Forecast Five: The intercity competition in outsourcing industry development will enter into the 2.0 age with the core of differentiation. Forecast Six: the transforming from traditional service company to outsourcing company would become a new trend As the leading BPO company in China’s financial industry, China Data Group (Beijing) Ltd.(CDG) is No. 10 in the list. Founded in 1998, CDG’s investors include CDH, iD Tech Ventures, Investor AB and Cargill Inc. CDG is currently managed by former senior executives from leading financial services institutions and global professional service firms. As the largest financial services BPO provider in China, CDG serves its clients out of the five delivery centers in Beijing, Shanghai,Guangzhou and Kunshan. CDG is dedicated to providing a one-stop back office BPO services to the Banking, Financial Services and Insurance (BFSI) sectors, and our clients include more than 30 leading banks, insurance companies and check clearance houses both from home and abroad. 18 Slide 19: Forecast Seven: Upsurge of multinational corporations and overseas outsourcing enterprises to establish ODC in China Forecast Eight: the development mode of outsourcing enterprises will change from exogenous growth to endogenous development, focusing on the core competencies and evolution to the high end of value chain has become the new mode for enterprise development. Forecast Nine: three types of outsourcing enterprises will face challenges Forecast Ten: China outsourcing industry begins the industry system construction process marked by standardization. 3. Ten Suggestions on China Service Outsourcing Industry 2009 Suggestion One: grasp the opportunities hiding in the challenges ---- China + outsourcing brings unique competitive advantage The following six suggestions (from two to seven) are mainly focused on outsourcing service providers in China....... Suggestion Two: Invest in core competency Suggestion Three: keep up in adverse current, adhere to international market development 19 Slide 20: Suggestion Four: “Hugging for Survival” Suggestion Five: Pay attention to the domestic opportunities brought by the positive fiscal policy and monetary policy Suggestion Six: Grasp the multi-national joint ventures and mergers trend Suggestion Seven: Light asset operation and adopt a more flexible operation mode As the first call center in China, 95Teleweb Information Co., Ltd. is the first and only Service & Capability Performance (SCP) certified contact center in China, and also the first contact center to offer professional Consulting and Training Services in China. Based in Beijing, 95Teleweb has 7 other offices in Dalian, Chengdu, Shanghai, Tokyo, New Delhi, Bangkok and Manila. These offices provide a workforce of 6000 seats. 95Teleweb have 10 years of in-depth experience in contact center operations management. Over the years, we have collaborated with 100 partners and successfully completed over 300 project engagements. 95Teleweb offer a broad range of business solutions within these key areas: Contact Center Outsourcing Services, Consulting and Training Services, Data-Entry Outsourcing Services and other Business Process Outsourcing (BPO) Services. 20 Slide 21: The following three suggestions (from eight to ten) mainly aim at Chinese Outsourcing Parks....... Suggestion Eight: abandon the definitive development ideas; take the breakdown and precision positioning marketing strategy Suggestion Nine: grasp the opportunity of a new round of global investment in China after the recession, and take the global investment attraction as the main strategy in 2009 Suggestion Ten: support local enterprises with focuses; promote enterprise development with market as the core For details or full version of Forecasts and Suggestions on China Service Outsourcing Industry 2009, please click: http://www.chnsourcing.com/research/forecast/index.html 4. Eight Opportunities for China’s Outsourcing Industry in 2009 China had gained a series of advantages on undertaking the global outsourcing business: first of all, Chinese government has successively released policies and measures to construct a favorable policy environment. Besides that, China has other advantages like social stability, sound economic development, growing openess to the outside world, close economic and trade connection with other countries, long-term good cooperation with multi-corporations. Plus the relatively consummate infrastructure, rich human resources and basis of information and traditional industry, China owns a huge potential on the development of outsourcing industry. 21 Slide 22: Financial crisis, "Opportunity" is bigger than "Crisis" Global economic downturn caused the decrease of outsourcing orders, but since the main battlefield of China’s outsourcing is in Japan, while Chinese providers are dispersed in different areas, the impact China suffered from the crisis is limited. Unlike India who got fatal crush from the crisis as its 61% of software revenue comes from the United States, and about 30% from the financial industry, for China, the opportunity is larger than challenge. And as an inevitable way for enterprises to reduce costs and enhance competitiveness, the outsourcing industry could fully exert its functions especially during the economic downturn or rapid developing period, judge from that, China's service outsourcing industry will keep its fast growing trend. Global Data Solutions Limited (GDS) is a leading company in the disaster recovery industry of China, committed to pushing forward the development of China's IT outsourcing services. GDS has established a nationwide data center network of high availability in China, providing IT outsourcing services to customers. At the heart of the outsourcing services is the business continuity management system, including IT infrastructure service of high availability, disaster recovery (BC/DR) service (planning, design, implementation and operation), test center service, data center platform service, as well as ECC operation and monitoring. 22 Slide 23: India outsourcing "bottom" India's outsourcing industry has suffered consecutive strikes since last year. First, the global financial crisis, the market shrinkage; followed by the Bombay terrorist attack, which has deprived India’s reputation as " port of outsourcing industry " ; and then, the "Satyam scandal" almost completely destroyed the brand of India outsourcing; finally, the damage of two Mediterranean undersea cable cut the business of a large amount of Indian medium and small-sized outsourcing companies. However, in view of its comprehensive advantages, China has become an important choice for global outsourcers. At the same time, for the sake of further cut cost and disperse risks, foreign companies would expand the outsourcing scope to some extent; considering the impact to India, part of the outsourcing orders might transfer to China. Sound infrastructure environment China has world-class telecommunications infrastructure, which can realize the 99.98% network connectivity rates and could provide a stable, uninterrupted dual power supply for China industrial parks; more than 30 Chinese cities have international airports, as well as international direct flights; unique advantage on the primary talent, infrastructure, cost, domestic market, foreign investment, and similarities in language and culture with North Asia. Government's strong support Recently the General Office of the State Department issued Reply to Problems on the Promotion of Service Outsourcing Industry Development. It approved to designate 20 cities including Beijing to be China's service outsourcing demonstration cities, and would implement a series of supporting measures in the 20 cities. Besides, the country's "revitalization plan" brings forward a series of financial, taxation and other policies to promote the development of software outsourcing industry. For example, business tax exemption for software 23 Slide 24: companies, implementation of the relevant policies of the No.1 document on finance and taxation all revealed the country’s determination to develop the outsourcing industry. Vast and stable domestic market demand China's service outsourcing industry owns a vast domestic market. With the guidance of state’s relevant policies, outsourcing orders from the Government and domestic large and medium-sized enterprises will increase sharply in a short period in the next few years, which would help Chinese service outsourcing enterprises to get stable orders. At the same time, during the economic downturn, China's economy shows its flexibility, especially its 10 measures to stimulate the economy, as well as the background of "industrialization and information integration" " rural areas informationization", the China market would become more appealing to multinational corporations who will thus further increase investment in the China market, and strengthen cooperation with Chinese enterprises and governments in the field like software outsourcing. Industry integration brings industrial agglomeration effect Outsourcing needs agglomeration effect. Small, scattered situation has been bothering the Chinese outsourcing companies for years. However, along with the investment and merger in recent years, the scale of Chinese outsourcing companies is gradually growing. Presented by Neusoft and Hi-Think’s assets reorganization plan, the trend of industry integration has emerged already. Certain big outsourcing bases At present, there are at least 10 Chinese cities have showed great potential in the service outsourcing market, such as Beijing, Shanghai, Chengdu, Xi’an and 24 Slide 25: Wuhan. Take Dalian as an example, nine of world’s Top 500 enterprises have set up their software and global R & D and Operations Centers in Dalian, and companies like IBM and HP have over 2000 employee there. A more reasonable market structure In the past Chinese software outsourcing companies are mainly focused in Beijing, Shanghai and Dalian, which resulted in the talent shortage and the cost increase in these cities. But recently along with the adjustment of the market structure, some large Chinese outsourcing enterprises have set up branches or R & D centers in Nanjing, Xi'an, Chengdu and other second-tier cities, thus activate more outsourcing talent market, and reduced costs. It is expected that by the end of 2009, the market proportion of regional market of Dalian, Beijing and Shanghai will drop to 71.2 percent, while in 2004 the number is 87.6%. A more reasonable regional market structure will also be beneficial to promote the overall industrial upgrading. Novots Technologies Limited is one of the leading high-tech service providers focusing on “IT Infrastructure service”. Born from Lenovo IT service group and Lenovo MIS Support Department, Novots was founded in 2005 invested by Legend Holdings Limited. With its headquarter in Beijing, Novots has built an efficient service network covering 48 main cities in China with its operation and technical support centers in Beijing, Shanghai, Guangzhou and Shenzhen. As a well-known service provider in IT industry, In 2008 Beijing Olympics, Novots became the IT service provider to BOC (Beijing Olympic Committee), NBC(National Broadcast Company), Kodak, Lenovo, etc. and successfully provided on-site IT service throughout Olympic Games. 25 Slide 26: 26 Slide 27: Initiation and advocacy - Let the world fix eyes on "China Outsourcing", we need a team to present the strength of China Outsourcing! Executive Summary The selection and evaluation process of “Chinasourcing – Top 50 Service Outsourcing Providers in China 2008”lasted for 4 month from November 2008 to March 8th, 2009 when the final list is published. Totally 637 enterprises from 12 niche outsourcing industries like ITO and BPO participated in the selection. The expert auditing team of Chinasourcing and Devott Service Outsourcing Research Center (DSORC) made comprehensive auditing and assessment on the enterprises from multiple aspects including "enterprise scale", "management capability", "outsourcing revenues," "operation efficiency", "quality certification", "industry influence" and "competitiveness" etc., and finally fixed the 50 companies selected as well as their ranks. These companies represent the highest level of Chinese outsourcing industry, and present the charm of China's outsourcing enterprises to the whole world. 27 Slide 28: Process Report November 11, 2008 – December 1, 2008 Enterprise Initiate The " Chinasourcing – Top 50 Service Outsourcing Providers in China 2008” started from November 2008, under the initiation of Chinasourcing website, there are a totally 637 enterprises submitted qualified signing up materials before the time limit. December 1, 2008 - December 31, 2008 Qualification Auditing According to " Chinasourcing – Top 50 Service Outsourcing Providers in China 2008" signing requirements , the expert team did the elementary audit on enterprises that submitted effective signing materials. On the basis of which, the expert team would do the evaluation and score on aspects of "enterprise scale", "management capability”, "outsourcing revenue", "operation efficiency", " certification", "evaluation industry" and so on. January 1 2009—January 25, 2009 Initial List After the signing auditing, there are 322 enterprises accord with the signing criteria. The expert team of " Chinasourcing – Top 50 Service Outsourcing Providers in China 2008" evaluated the 322 enterprises one by one on "enterprise scale", "outsourcing revenue", " certificate" and other aspects and fixed the company list of 85 qualified companies enter the second round evaluation. 28 Slide 29: January 25 2009--- February 15 Expert Review Based on the initial list, Chinasourcing and special expert team did the second evaluation and further argumentation on the candidate enterprises on aspects of "management capability", "operation efficiency", “industry influence” and so on. After which, the final list of "Chinasourcing - Top 50 Service Outsourcing Providers in China 2008 ”came out. Ranked 35 in the 2008 Top 50 list, Cosoft Co., Ltd. is the most active outsourcing service company in China in recent years. Growing at a remarkable speed, Cosoft has great potential and is going to be the leading outsourcing service supplier in the global service market. Cosoft is based in Tianjin, China. Relying on our core technology, it offers non-voiced and voiced business process outsourcing and IT services including data entry, call center, internet research, website design and related services. As a native company in China, with extensive global understanding, it also provide foreign companies a solid platform to develop their China businesses and operations. 29 Slide 30: February 18, 2009 Final List After the fierce competition and expert team’s repeated argumentation and weighing, the final " Chinasourcing - Top 50 Service Outsourcing Providers in China 2008" list has been settled on March 5, 2009, waiting to be published on March 8, 2009. List analysis: On the 2008 Top50 list, the proportion of large-scale outsourcing enterprises increased greatly: 5 companies with 5000+ employee (two of which are over 10,000), 10 enterprises with employees between 1000 to 5000 (Picture 1); 5 enterprises’ annual sales is over $ 100 million, 15 enterprises over $ 10 million (Picture 2); as for the niche industries the companies are engaged in, 22 are in ITO industry, accounting for 44 %, 8 in BPO industry, about 16% , and also 28 comprehensive outsourcing enterprises, accounting for 56% (Picture 3); 26 enterprises have got the CMM certification, 22 enterprises passed ISO27001 and ISO 20000 certification, and 18 enterprises passed ISO9000-certification ... 30 Slide 31: Compared with the last Top50 list (“Chinasourcing - Top 50 Service Outsourcing Provider in China 2007"), the "2008 Top 50 Service Outsourcing Provider in China”, there are 24 new enterprises in the 2008 Top 50 list, and the ranks of companies also changed a lot. First of all, more companies have taken part in the evaluationtotally 637 enterprises submitted qualified materials, and over 800 enterprises called for information on the list; Second, the industry areas the list covered is broader - apart from the two mainstream of ITO and BPO, we also find companies from FAO (Financial and Accounting Outsourcing), KPO (Knowledge Process Outsourcing), HRO (Human Resources Outsourcing), R & D outsourcing and supply chain outsourcing and so on. Chinasourcing – Top 50 Service Outsourcing Providers in China 2008 List Rank 1 2 3 4 5 6 7 8 9 10 11 Company Neusoft Corporation hiSoft Technology International Dalian Hi-Think Computer Technology, Corp. iSoftStone Corporation Information Service Industry Software outsourcing, Data entry, Call center, R&D outsourcing Software outsourcing, outsourcing, IT service R&D Software outsourcing, Data entry, Call center Software outsourcing, Call center, IT service Software outsourcing, Data entry, Call center Software outsourcing, Data entry, Call center, HRO Software outsourcing, outsourcing, IT service R&D INSIGMA TECHNOLOGY Co.,Ltd. ChinaSoft International Ltd. Beyondsoft(Beijing) Co.,ltd. Dextrys Co.,Ltd Inspur Group Ltd. China Data Group(Beijing) Co.,Ltd. Compupacific International 31 Software outsourcing, Data entry, Call center, IT service Software outsourcing, Data entry, IT service Data entry, Call center Data entry, Call center, Accounting outsourcing, HRO Slide 32: 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 Beijing Sodexho Service Co.,Ltd. Shanghai Seio Software Technology Co.,Ltd. Eastern Communications Co., Ltd. BroadenGate Co.,Ltd. Software Services Information Food and services Facilities Management Software outsourcing, Data entry, Call center, R&D outsourcing, IT service Research Manufacture and Supply Chain Outsourcing ITO, BPO, HRO, Testing Software outsourcing, FAO, IT service, Supply Chain Outsourcing Software outsourcing, Data entry, HRO, IT service Data entry, Call center, HRO Software outsourcing, IT service, R&D outsourcing Software outsourcing, Data entry, IT service Software outsourcing, outsourcing, IT service R&D SYNNEX Technologies(China),Ltd. Shanghai Venus Software CO. LTD. 95Teleweb Information Co., Ltd. OBJECTIVA SOFTWARE (BEIJING) INC. Freeborders Software (Shenzhen) ltd. SOLUTIONS Development Liandi (Nanjing) Information Systems Co.,Ltd Softtek China CHONGQING ZHENGDA GROUP CO.LTD BeiJing Online Technology Limited sofmit SYKES(Shanghai)Co.,Ltd. Beijing Lanxum Technology Co., Ltd. Novots Technologies Limited Global Data Solutions Ltd. Shanghai transcosmos Service Co., Ltd. Bleum Inc. Intasect Co.,Ltd. Communications(Chengdu) Eharmony Technology Marketing SOFTWARE Software outsourcing, Data entry, HRO, IT service Software outsourcing, Data entry, Call center, Game Call center, IT service Software outsourcing, Data entry, HRO, Game Call center IT service service) IT service IT service, Disaster backup recovery center,Data Center and (Document outsourcing Communication Software outsourcing, Call center, HRO, IT service Software outsourcing, Data entry, FAO, IT service Software outsourcing, outsourcing, IT service R&D Hangzhou Info.Co.Ltd. AMID Co. Software outsourcing, Data entry, Call center, R&D outsourcing, IT service Software outsourcing, Data entry, Call center, R&D outsourcing, IT service 32 Slide 33: 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Cosoft Co., Ltd Beijing Jianfeng Computer Systems Co.，Ltd (JFsys) Join Innovation Technology Co., Ltd. Edgesoft (Dalian) Co., Ltd. Easteq Beijing CCID Tong Call Center Co., Ltd. JINAN ENPUT DATA SERVICE CO., LTD. Image Solution Inc. Beijing Eskalate Technology Co., Ltd Zenith Connected Technology Co.,Ltd. Anqing Shenhong Internet Technology Service Co., Ltd Tianjin Sorun Corporation Digital Software Data entry, Call center Software outsourcing, outsourcing, IT service Data entry, IT service Software outsourcing,Call R&D outsourcing, IT service Software outsourcing, HRO Software outsourcing, Data entry, Call center, HRO Data entry BPO Software service outsourcing, Game, IT center, R&D Software outsourcing, outsourcing, IT service Data entry Game Software outsourcing, ITO R&D TIANJIN SHENCHI SOFTWARE CO.,LTD Qrinno Innovation Group Co. Ltd. Knowledgesurf Technologies, Inc. E-process Software outsourcing, Data entry, Call center, HRO Software outsourcing, outsourcing HRO, R&D Software outsourcing, IT service 33 Slide 34: 34 Slide 35: No. 1 Neusoft Corporation About Company： Neusoft is a leading IT solutions & services provider in China. Neusoft was established at Northeastern University China in 1991. It offers a rich portfolio of businesses, mainly including industry solutions, product engineering solutions, software products & platform, and services. As of today, Neusoft has set up 8 regional headquarters, 16 software development & technical support centers, 5 software R&D bases and a comprehensive marketing & service network in over 40 cities across China, as well as subsidiaries in, respectively, USA, 35 Slide 36: Japan, Europe, maintaining a total of more than 15,000 employees. In addition, it has set up 3 information institutes and a Biomedical & Information Engineering School in, respectively, Dalian, Nanhai, Chengdu, and Shenyang. Neusoft is the first listed software company in China. Meanwhile, it is also the first software corporation that has passed CMM5 and CMMI(V1.2)5 certifications in China. Now, Neusoft has become the largest offshore software outsourcing service provider in the territory. Focusing on “Beyond Technology” as its corporate philosophy and brand commitment, Neusoft, a software technology company, has been engaged in building its core competence to create value for customers and society to achieve the value of technology through implementation of a series of strategies, including open innovation, excellence operation management, HR development, customer-centric organizational and service network construction, and alliance & partnership expansion. Neusoft is dedicated to becoming a company that is well recognized and respected by employees, investors, customers, and society, and also a globally leading IT solutions & services provider through continuous improvement of process & methodology, competence development of leadership & employees, and sustainable open innovation. Enterprise qualification: 2002 2004 2007 2006 2008 2008 CMM level 5 CMMI level 5 CMMI V 1.2 ISO27001 ISO20000 PCMM V2.0 ML3 36 level 5 Slide 37: Case Study： The client is a global leading automobile electronics company specializing in engineering and manufacturing products for mobile media systems that include audio, video, satellite-linked navigation and connectivity solutions. With more than 30 overseas subsidiary companies in over 10 countries, the client is the automotive specialist for premium sound systems and vehicle navigation for both aftermarket and OEM factory installations. With the development of product digitalization, the client’s software development has expanded substantially in quantity and required higher quality. In view of Japan’s shortage in IT talents, utilizing China’s abundant high-quality human resources to reduce research and development (R&D) costs became an obvious strategic choice for the client. The client’s other strategy was to penetrate the future Chinese market which was immature at the time but would expand dramatically in coming years. Based on these considerations, touched by Neusoft’s passion, advanced technology and great ideas, in June 1991, the client and Neusoft jointly established a Software Research Institute (Co. Ltd.), which marked the commence of the 17-year long lasting marriage. In Navigation System field, one third of the client’s total R&D for the global navigation system is done by Neusoft. For the client, cooperation with Neusoft helps reduce its total cost, increase its market share, strengthens its development capability, and boosts its global competitiveness. With the successful development of this navigation system, Neusoft also helped the client successfully entered China market by winning the first very important Chinese customer. Since then, the client has obtained orders for product development from other four 37 Slide 38: high-end customers in China. In 2006, the client’s President presented a special award to Neusoft to recognize its spectacular contribution in assisting him in expanding into China’s navigation system market. With the long term engagement in Car Audio between Neusoft and the client, in 2004, a Car Audio R&D Center was established in Dalian. Today, when you enter the R&D facility, you see the entire staff wearing the same style of uniforms, even though some of them are employees from the client while others are Neusoft employees. As most of the staff in the R&D center speaks Japanese, you can hardly tell which company an employee belongs to. In the three-story R&D center, the third floor is the client’s hardware design center, the second floor is Neusoft’s software design and R&D center doing the outsourced work from the client, and the first floor is the client’s product testing center. This is the new way of off-shore outsourcing in which the original meaning of the word “shore” has disappeared; instead, tight integration and cohesion of outsourcer and outsourcee working in the same building makes the “shore” irrelevant. The marriage between Neusoft and the client has brought significant business growth and is a win-win for both companies. 38 Slide 39: No.2 hiSoft Technology International About Company： Founded in 1996, hiSoft Technology International Ltd. is a premier global IT outsourcing service provider with operations in China, Japan, US, Singapore, and Mexico. Thousands of hiSoft professionals deliver high quality and secure IT services to Fortune 500 customers through our mature and reliable global delivery platform. As the first China based ITO company to receive CMM Level 5 certification as well as 6-Sigma, ISO 27001, and ISO 9001:2000 certifications, hiSoft strives to provide the highest quality and security standards for our customers. Ranked in the Top 20 in IAOP’s Global Outsourcing 100 and #1 ranked from China, hiSoft is recognized as the leading China player with a proven track record of serving US, Japanese, and European customers through its onshore-offshore model. hiSoft’s focus on people development ensures a scalable and well trained workforce to delivery full application lifecycle services including Enterprise Packaged Solutions, Application Development & Maintenance, Quality Assurance - and Product Engineering Services including Product Development, Testing, Globalization & Localization. 39 Slide 40: Enterprise qualification: CMM Level 5 6-Sigma ISO 27001 ISO 9001:2000 Case Study： MMNA was looking for a cost-effective way to automate their Collections and Repossession processes. The client already had Oracle Siebel Automotive and a mainframe collections systems. hiSoft Envisage gathered business requirements, recommended new business processes and architected a new technology solution to meet the client’s ROI objectives. 40 Slide 41: No. 3 Dalian Hi-Think Computer Technology, Corp. About Company： Dalian Hi-Think Computer Technology, Corp. (DHC), founded in May 1996, is currently a privately held company with a registered capital of RMB150 million, of which 37 percent investment is from world-famous IT corporations of NEC, NTT DATA, HITACHI Soft, NEC Soft, Microsoft, and NS Solutions. DHC is headquartered in Dalian, China, and has employed nearly 4000 headcounts. As one of the largest software outsourcing companies in China, DHC is dedicated to computer application software development, system integration, software outsourcing services, BPO services, ITO services and IT education and training. DHC has made great achievements in Japan software outsourcing field, establishing close cooperation with many world well-known corporations. Presently 10 out of 20 top-ranked companies in Japan information service industry are DHC’s long-term customers. DHC has a strong global presence, with its international market also expanded to England, America, Italy, Uzbekistan of Central Asia and Bengal of Southern Asia. We have successfully sold our own intellectual property product to Central and Southern Asia market. Optimized management system: DHC has powerful technology strength and 41 Slide 42: scientific management system, which enables DHC to be highly competitive. DHC sets its quality management system on the root of customer satisfaction, and abides by the idea of constant improvement. DHC has set up completed quality management system based on comprehensive certification standards, combining SW-CMM-based software development management requirements and six-Sigma-based process improvement methodology, which has provided powerful guarantee for high quality software product and service. In 1998, DHC passed ISO9001:994, and in 2001 completed the conversion of ISO9001:2000 edition; in 2004, DHC passed the CMM level five assessment as the fifth software company in China; in 2005, DHC achieved level one qualification in computer information system integration granted by Chinese Ministry of Information Industry, and in the same year, passed the British Standards Institute's BS7799-2: 2002 Information Security Management System Certification; and in September 2006, completed the conversion to the ISO27001: 2005 certification. In 2006, DHC passed the ISO14001: 2004 Environmental Management System certification. In June 2008, DHC achieved PIPA Certification, which can be mutually-recognized with Japanese P-MARK. Since 2005, DHC has implemented SAS70 annual audit. Enterprise qualification: 1998 1994 ISO9001 Quality Management System Ratification 2001 2004 2005 2006 2006 ISO9001：2000 CMM5 BS7799-2:2002 ISO27001:2005 ISO14001:2004 2008 PIPA 2005 SAS70 TypeⅡ 42 Slide 43: Case Study： Telecommunication Billing System Function Overview Accounts billing system is one of the core tasks in the telecommunications business activities; Telecommunication billing system is a network application system which applied the advanced network technology and computer software and hardware. Telecommunication billing system can complete the telecommunications business billing, charge and settlement. By the important technology way, Telecommunication billing system supports the telecommunication enterprises and also it is an integration supporting system which faces to the users. Compatible with other supporting system, Telecommunication billing system can provide users with “full time, whole network” timely, accurate and unified services. It can ensure the income and the quality of the enterprise also it can enhance the competitiveness in the open market for the enterprises. R&D time exceeds 24 months. System characteristics Compatible Support the Compatible billing for the voice and data; support the pre-paid and later-paid; Support online and offline billing. 43 Slide 44: real time to inform User account balance and user credit timely control; User can obtain the timely guidelines, care, fees notice and account information remind. flexible Flexible pricing model, charges strategy, accounting cycle, account structure; Easy-to-understand, easy operation of the configuration interface; dimensions of the billing can be configured and expanded. opening Provide the wholesale price interface, provide the management interface (such as the industry standard: Web service), in the same time it supports the online wholesale pricing and off-line telephone bill wholesale price ability. High performance The reappearance cost system must serve the entire net user, certain extent's high performance for cost system need to serve the entire net user, it is one of the essential conditions for the online cost system, and also it is the important safeguards which save equipment investment for the business operators. High reliability 44 Slide 45: The online cost billing system has become one of core parts for the entire network which has High reliability in the telecommunications. No. 4 iSoftStone Information Service Corporation About Company： Founded in 2001, iSoftStone is a global provider of consulting, IT outsourcing, and business process outsourcing services to clients in the United States, Europe, Japan, Korea, and China. Based in Beijing, with offices in key client geographies, iSoftStone provides a comprehensive end-to-end service offering, including onshore client-facing business consulting and offshore delivery of IT outsourcing and software product engineering services. iSoftStone is certified CMMI Level 5, ISO9001, and ISO27001, and focuses on key client industries including financial services, telecommunications, high technology, media, energy and utilities, and transportation and logistics. 45 Slide 46: Enterprise qualification: 2006 2007 CMMI5 ISO27001 Case Study： High-speed Digitalization Project of Archive Scanning and Data Entry for a China’s Leading Life Insurance Company Challenge Implement the archives digital to make synchronicity with current data systems within limited project time. Enable numerous insurance papers into digital archives within 500+ days. Conduct the training for R&D staff in a short period. Solution iSoftStone built up 4 talented teams as following to accomplish this project: Recruiting and training team Software R&D team Data entry team Network development team After negotiation with the life insurance client, we come to agreement to set up their data entry center in iSoftStone BPO service center with strict security measures and quality control system. Benefits Our client regards iSoftStone as a professional service outsourcing company to deliver archives digitalization services smoothly on schedule. The network systems enhanced the online search speed greatly. 46 Slide 47: BPO service center provided 724 data entry service to meet all the requirements within limited project time. No. 5 INSIGMA TECHNOLOGY Co.,Ltd About Company： Insigma is a leader in the China-based IT services and outsourcing market, serving clients in the US, China, Japan and U.K. Powered by Zhejiang University, the company experienced 50% of average growth rate in its outsourcing business for consecutively 7 years. Revenue for 2007 was $800 million. In 2007, the company ranked in the 2nd place among the top 25 outsourcing providers in China and 5th place in the software industry in China. The company has operations in over 30 cities around the world with delivery centers in cities such as Hangzhou, Shanghai and Beijing. We are a member of the Shanghai Stock Exchange and its 180 Index. Our 2000 excellent IT professional brings to each client engagement deep expertise and experience, serving both large and mid-size enterprises across many industries, including financial services, telecommunications, high-tech, 47 Slide 48: energy and healthcare. In the financial area, Insigma has been providing IT service for leading financial service companies such State Street for several years. In China, Insigma is the largest outsourcing service provider of Microsoft. In Japan, Insigma is recognized as one of the top 4 outsourcing providers servicing major securities companies and top five IT companies. Insigma partners with our customers for a win-win relationship. We have established joint ventures with State Street Corporation, Fuji Electronic Systems, Hitachi Systems, as well as strategic alliances with technology companies such as Microsoft, Cisco, IBM and Lenovo. Enterprise qualification: 2006 2004 2008 CMM3 ISO20000 ISO27001 ISO9000 Case Study： Founded in 1792, State Street is the world’s leading provider of financial services to institutional investors. Currently, Insigma is undertaking more than 100 information system development projects for State Street with state of the art technologies, ranging from software design, development and testing. Solution/Methodology 1. Outsourcing model. To work closely together 247 to assure each projects a success in both on-shore and off-shore. 2. Development Model: The 48 Slide 49: project team adopted spiral model to solve the challenges of the project. 3. Communication Model: Flexible and multi-channel communication approaches are adopted to ensure effective communication between the client and Insigma project team. Lattice Equity Trade and Execution System reengineering The system was a legacy system developed in the mid 1980s by State Street. The system is an electronic equity order routing network that provides institutional investors with direct access to global liquidity sources. It was of great business value for the corporation. The legacy system couldn’t meet the new boom business requirements due to outdated architecture and weak platform support. The Achievement Both the design and 50% of the source code were restructured to obtain better maintainability and to adapt with the distributed environment. The improved system stability and availability gained the clients back, and the target system is never out of server in production. The system performance was improved greatly, and the processing efficiency speed rose 500%. The enhanced scalability makes the system capable of handling 600% more transactions than the legacy system. The trading volume reached 100 million shares daily in 2005, 400% more than before. Trade Manager system reengineering Trade Manager is a trade order management system which was provided by State Street for global invests managers. Insigma have rebuilt the system based on 49 Slide 50: Linux/J2EE platforms, with the business capabilities extended to multi-asset class (i.e. foreign exchange, equity and fixed income) and multi-currency. The system was launched and used in New York stock exchange in May 2004, with a great many stock exchanges asking for the system, London Stock Exchange being one of these who have expressed an interest in it. No.6 ChinaSoft International Ltd. About Company： ChinaSoft International (HK00354) was established in 2000 and listed on the HK Stock Exchange on 20 June, 2003. ChinaSoft International group is based in Beijing and employs some 5,000 people at 26 subsidiaries worldwide, enhancing our global delivery model which covers technologically advanced countries such as the United States and Japan. ChinaSoft International concentrates on the Chinese market, but is also one of the leading global IT service providers. ChinaSoft International aims to provide a ‘one-stop service’ for our global customers rooted in China’s human resource, and to become “stage for future Innovation in China”. The company provides 50 Slide 51: Consulting-Powered Solutions, Professional ITO and BPO, HR Supply Chain Oriented Training Services; including Consulting, Software Development, Application Integration, Software Testing, Software Localization, Construction and Maintenance of Commerce Application Platforms, IT Outsourcing and Operational Process Outsourcing. For many years, ChinaSoft International has relied on the business strategy of being “Consulting-Powered, Resource Supporting” as well as providing “Service Security” and putting “Training First.” Concentrating on the business of industrial informationization, have a solid foundation in the fields of finance, e-governance, public service, and manufacturing. We have become a top ranking company in the industry by acquiring reliable technology and experience from large projects; particularity in the fields of Transactions, One Pass cards, Large-scale Supervision, Application Integration, Manufacturing Execution Solutions (MES) and Enterprise Resource Planning (ERP). Our clients can handle ever-changing challenges by relying on our global support and resources, as well as our advanced technology. Apart from providing the “traditional” ITO services and solutions, we also leverage our ability for multinational business interaction and our strong position in the national market to help our clients to acquire more business opportunities. China is providing massive business opportunities for the global IT industry. We aim for the top; relying on our multi-national shareholder structure and management, rich industrial experience, advanced technology and excellent HR foundations. At ChinaSoft International we will always strive to “Create, Share, and Grow Together”; becoming the ideal bridge for global IT partners to achieve their goals. 51 Slide 52: Enterprise qualification: 2000 ISO20000 2005 CMM3 2007 CMMI3 ISO27001 Case Study： Windows Genuine Advantage (WGA) program, launched in July of 2005, was designed to deliver additional benefits to fully licensed customers of Windows, help protect honest businesses from counterfeiters, and help Microsoft better protect its intellectual property and combat Windows piracy. WGA is one of many programs Microsoft uses to address the problem of software piracy. In June of 2006, Microsoft expanded Windows Genuine Advantage to include a service called WGA Notifications. The reason why Microsoft choose ChinaSoft International (CSI) is that ICSS is the leading supplier specifying in software outsourcing and IT service. It has gained a high renowned reputation and rallying point with its sophisticated technology, abundant experience and exquisite services. CSI service package includes IT consultation, software development, system integration, software testing and software localization, could provide IT service and business process outsource for global enterprise. As a gold medal certified collaboration partner, CSI MSBU set up WGA Team since June, 2006. Now it has grown to an excellent service team after our constant 52 Slide 53: efforts specifying software developing, testing and technical support. Web team is mainly focus on genuine website and WGA monitoring tools related projects while DB team is responsible for the design and development of database. Technical support team is currently provide primary development support and production support to the GA Team across multiple domains and provide testing and operational support to supporting tools and environments. Our service is available over 24x7x365. No. 7 Beyondsoft（Beijing）Co.,ltd. About Company： Beyondsoft is a leading IT outsourcing company with Global Delivery Centers. Beyondsoft offers IT consulting, Application Development and Maintenance (ADM), ERP and BPO services to the clients across the globe. With its relentless focus on achieving the highest quality in its deliveries, Beyondsoft has become a trusted brand and achieved consistent growth in its repeat business with its clients. Headquartered in Beijing, Beyondsoft has development centers in the major 53 Slide 54: cities in China, as well as operations/centers in the U.S., Japan, Singapore and India. The global delivery centers enable Beyondsoft to offer high-quality and cost effective services to its clients by adopting the right mix of onsite, near-site and multi-tier offshore delivery centers. It also allows Beyondsoft to share and grow its offerings, knowledge and process maturity. Beyondsoft is an ISO27001 certified company and the security systems at Beyondsoft meet world’s most strict standards. Beyondsoft is renowned for its experience in working with the world's best technology companies and some of the world's leading enterprises in the vertical industries. Our commitment to quality is reflected in the fact that all of the world's top five technology companies are currently long-term clients of Beyondsoft. Being a leading service supplier dedicated to end-to-end ITO and BPO services, Beyondsoft has also accumulated extensive experience in the verticals like financial services, pharmaceutical, telecom, etc. with the leading players of those industries. Enterprise qualification: 2009 2007 CMMI5 ISO27001 ISO9001 Case Study： Client Description Headquartered in the US, the client is one of the world’s largest information technology corporations. Since its entry into Asian markets in 1998, the client has 54 Slide 55: seen rapid, profitable and continuous business growth. The client’s vision of China as an IT services hub brought it to these shores, where it has leveraged the opportunities here to facilitate its business. Client’s Challenges and Motivations Business requirements and concerns vary over time Client had many reasons to explore opportunities in China. It: Was confronted with a greater-than-ever need to bring costs down, Was interested in expanding its business deeper into Asian markets, Had a strong desire to increase its workforce flexibility. Beyondsoft Solutions and Best Practices At different stages, Beyondsoft designed for and delivered to the client timely solutions based on its changing requirements. Beyondsoft implemented its best practices to help the client’s business evolve smoothly, with a focus on quality, security, communication, and processes. Results Helped client reduce production and operating costs by 40% in the first year. Continuously achieved scores higher than 90% in the client’s vendor performance evaluation, with the average being 80%. Recognized as the client’s No. 1 strategic outsourcing vendor in Asia. Nine years of business success with the client, and the partnership continues today. 55 Slide 56: No. 8 Dextrys Co.,Ltd About Company： Dextrys(FormerlyDarwinSuzs oft) is a US-China IT services organization providing IT Services and Business Process Outsourcing Services throughout the US, Europe, and Asia. Dextrys has founded its Asia-Pacific headquarter in SIP, Suzhou, China with branches in Shanghai, Guangzhou ,Beijing,HongKong and US. We have approximately 2000 employees around the world, 1200 of which are in Suzhou. Dextrys is now one of the largest Outsourcing Companies in South China and TOP 5 Occident Outsourcing Company. Dextrys is chosen China’s COSEP ‘Class A’ Software Outsourcing Company designation by Chinese Ministry of Science and Technology . Dextrys is appraised SEI CMMi Level 3 by ISRI of CMU directly ,and selected by Boeing, IBM, Nokia, Siemens, P&G, AsiaPac & US HQ’s. In January 2007 and February 2008, Dextrys was rewarded a position on the Global Services 100 list. 56 Slide 57: And in 2007 Black Book of Outsourcing Awards, Dextrys was awarded the first prize of Bundled Outsourcing Services (ITO/BPO): China. In April 2008, Dextrys and James Tong, Asia President of the company, were awarded respectively “2008 Best Business Practise of China Outsourcing Service Industry” and “2008 China Top 10 Outsourcing Service Industry Leaders” by Chinese Government. In June 2008,Dextrys was awardes as “Top 20 ITO Enterprise” by Ministry of Industry and Information Technology of China. In September ,Dextrys was awarded as “Top Brand of Outsourcing Industry in China”. Enterprise qualification: 2006 CMMI 3 Case Study： Industry: Software and Hardware Provider Company: Leading provider of IT infrastructure and solutions Project: Establish development / QA center in China The Needs • • • • Diversification from India Faster time-to-market, higher quality, and security Cost effectiveness Consolidated vendor providers The Solution • • Establishing a China-Based Offshore Development and QA/Testing Center Quality assurance for new product development and assistance in new product development • • New cutting edge software, NOT legacy systems Consulting for the client’s end customers Realized Economic Benefits • • 40% lower development cost than in previous work with Indian firms Increased speed to market 57 Slide 58: • Following the initial project, client asked Dextrys to expand the team and operations. The program became the foundation for subsequent development and testing activities with Dextrys. No.9 Inspur Group Ltd. About Company： Inspur, a leading outsourcing services provider, is one of the earliest enterprises engaged in IT industry in China, and also the largest provider of application and resolution of IT industry in China. Its business covers such industries and fields as PC, server, tax controlling machine, communication products, information security products, ITO and BPO services, as well as service, application software for large industry, finance and ERP, E-government, tobacco and circulation, etc. Inspur has established outsourcing business service centers in Japan and USA, and has 6 offshore development centers located in Beijing, Shanghai, Ji'nan, Qingdao, Shenzhen, and Wuxi. 58 Slide 59: Inspur has developed strategic cooperative relationships with many world-famous companies, such as Microsoft, IBM, EDS, UGS, LG, Ericsson, FURUKAWA, NEC, Sanyo, Toray, CHINA MOBILE, HUAWEI, to name a few. Inspur was ranked among the top 5 in China software outsourcing services market from 2005 to 2008 by CCID Consulting, and was selected in the 2007-2009 Global Outsourcing 100 by IAOP. Enterprise qualification: 2000 2004 ISO9001:2000 CMM L3 Case Study： About the customer: The customer, one of the world's top 500 enterprises, is an American multinational computer technology corporation with more than 79,000 employees in about one hundred countries. It has more than 30 years’ history. Its IT products and services ranges from operating systems, office suites, web browsers, developing tools, instant messenger software, to family entertainment products, business solutions, and many other fields. A number of its products have occupied a majority share in the global market. The win-win cooperation: The customer has found a global alliance partnership with Inspur. The two sides have been undergoing an intensive cooperation in products, solutions, global market, technicals, training, software outsourcing, and many other fields. Based on a stable and long-term cooperation in software outsourcing business, 59 Slide 60: Inspur has dedicated an ODC for the customer, and has gradually grown up into one of the customer’s strongest providers in software outsourcing services in China. The Offshore Development Center: The customer emphasizes a great consciousness on the protection of intellectual property and information security, and there is an extremely strict demand on its renders. According to the customer’s requirement, Inspur has dedicated a specific ODC which has been taken effect a strengthened security protective measure in physical security, asset security, management security, and so on. The protective measure includes physical environment construction, access control, visit control, identity card control, digital storage control, full-time guarder employment, monitoring system application, alarm system application, etc. There is a specific network in ODC for communicating with the customer. In addition, in ODC, Inspur have built respectively working areas for different projects according to their different security demands. The ODC went into service after it had passed the customer’s check. Afterwards the ODC has been extended for several times to meet the continually developing projects’ requirements. Inspur has been established the second ODC for the customer in another city of China. Moreover, the third one’s construction plan is on the way at present. The success of the Win-Win cooperation strategy and the effect of specific ODC cannot be well told more during Inspur’s progress of the expansion in software outsourcing business! 60 Slide 61: No.10 China Data Group (Beijing) Co.,Ltd. About Company： Founded in 1998, CDG’s investors include CDH, iD Tech Ventures, Investor AB and Cargill Inc. CDG is currently managed by former senior executives from leading financial services institutions and global professional service firms. As the largest financial services BPO provider in China, CDG serves its clients out of the five delivery centers in Beijing, Shanghai,Guangzhou and Kunshan. CDG is dedicated to providing a one-stop back office BPO services to the Banking, Financial Services and Insurance (BFSI) sectors, and our clients include more than 30 leading banks, insurance companies and check clearance houses both from home and abroad. With its nationwide facilities network with service hubs in Beijing, Shanghai and Guangzhou, CDG is able to provide its clients with responsive and seamless services both onsite and offsite. CDG was the first in the industry to introduce and apply the assembly line manufacturing technique to mass production of data processing services, resulting in shortened turnaround time and improved accuracy. These were made possible by our self-developed data processing system “DataPower” and business process management platform 61 Slide 62: “ProcessPower”. Together with our clients, we have created a unique BPO in China’s BPO arena. CDG’s focus on service and delivery quality has long been recognized by its clients. Today, CDG has formed collaborative relationships with some of the most celebrated firms in the industry as their trusted partner for back-office support. CDG strives to continue to set industry standards for BPO in China. Enterprise qualification: 2008 2007 CMM L3 ISO27001 ISO 9001:2000 ISO 14000 Case Study： Project name: Generali Case: Group Medical Claims Processing Challenges: Generali China, One of the largest foreign insurance companies in China. Business growth and complexity outgrowths its internal capacity in meeting turnaround time and cost requirements. – – – – – Claim approval staff spent too much time on data processing The whole claims cycle involves lots of processes Too much of over-time Lack of IT support Longer turnaround time and lower customer satisfaction 62 Slide 63: CDG solutions End-to-end solutions covering scanning, pre-screening, data entry, premium calculation, and payment slips preparation 63 Slide 64: No.11 Compupacific International About Company： CompuPacific International(CPI) is a premier provider of business process outsourcing (BPO) solutions in China. The company has served corporate and government clients in the United States, Canada and Australia since 1998 with customer-focused partnerships that bring efficiency, savings and a competitive edge. We have comprehensive vertical industry experience and offer a wide array of custom services tailored to diverse industries. Our support extends up through the from mailroom to sales support to document management to processing transactions, for example. CPI founders and other key executives are American-educated information technology professionals with extensive business experience and cultural background in China, where they were born. They are familiar with U.S. business methods, as well as with China s technology industry, workforce and government regulations. 64 Slide 65: Enterprise qualification: 2007 ISO27001 ISO9001：2000 Case Study： Compupacific International Ltd (Xi’an), established since 2002, is a premier provider of Business Process Outsourcing (BPO) solutions in China, serving clients all over the world. It is the largest China-based BPO services provider in the US market. CompuPacific offers a wide range of services from BPO consulting to data processing; for varied industries such as healthcare, banking &finance, government, manufacturing and many more. The company provides back-office services to both domestic and overseas banking and insurance organizations, serving them in activities such as credit card processing, account activation, loan processing, transaction and payment processing for banking; payment processing, policy administration and claims processing for insurance. Meanwhile, it also serves many clients in the financial sector with purchase order and account payable processing, cash flow forecasts, invoice and account receivable processing; document management and mortgage application for real estate. 65 Slide 66: No. 12 Beijing Sodexho Service Co.,Ltd. About Company： Sodexo was created by Mr. Pierre Bellon in 1966 in Marseilles, France and went public on Paris Bourse in 1983. With over 40 years of rich experiences, Sodexo has become the largest global group in Food services and Facilities Management services, offering comprehensive supporting service solutions to enterprises, public institutions, education institutions, hospitals, governmental organizations, defense forces, and large-scale international sports and cultural exchange events. Sodexo ranked TOP 5 in Global Outsourcing 100 released by International Association of Outsourcing Professionals (IAOP) for 3 consecutive years. As one signatory of UN Global Compact, Sodexo has been selected into the Dow Jones Sustainability World Index (DJSI World) for 3 years in a row, and been named as “Supersector Worldwide Leader” in its industry classification. 66 Slide 67: Case Study： Sodexo-proposed outsourcing services model: Integrated Facilities Management (IFM) services, is able to allow Emerson to focus on its core business to the largest extent, which is in compliance with Emerson’s outsourcing culture. Emerson (Emerson Process Management) is located in Jiangning Science and Technology Park in Nanjing. As the only one manufacturing base of Emerson in Asia, it’s the world top leader in flow control technology. Sodexo impressed Emerson with its service concept, international operation network, and over 40 years of rich outsourcing experiences, and become the first ever logistic supporting services supplier for Emerson since it set up its factory in China. Sodexo’s IFM service offers for Emerson include: Building & Equipment and Facilities maintenance, catering, cleaning, reception, customer services, office support, subcontractor management, and medical services. At Emerson project, Sodexo catering team provides Emerson staffs with lunches and suppers; the cleaning team conducts general cleanings and regular in-depth cleanings in the officer area, the internal and external public areas of Emerson factory, covering about 10,000 square meters of building area; the engineering team creates a strict Start-Stop operation schedule and daily check system for facilities and equipments according to the work hours arrangement of Emerson staffs, to ensure the efficient use of such equipments as air compressors, transformers, and high-low voltage distributors, etc and to avoid energy waste. At Emerson project, Sodexo practice a communication model which features “timely exchange, and timely solution”. Besides, through the client meeting 67 Slide 68: once every two weeks, Sodexo submit 2-week operation reports to the client, listen to the client’s feedbacks and advice, and welcome the client to supervise every service item. In order to improve the service quality constantly, Emerson project manager conducts everyday checks on all service delivering, to solve any problem if it occurs. Meanwhile, staff trainings keep being enhanced to ensure the project team function with top efficiency and top quality. No. 13 Shanghai Seio Software Technology Co.,Ltd. About Company： Seiosoft (abbr. Seio) is one of leading IT outsourcing providers in China, and has ranked in China’s Top 10 IT Outsourcing Vendor for years. Established in 2003, Seio has 7 development centers in various major cities across China with several offices overseas. Seio is composed of approximately 1,100 employees, of which nearly 70% are professionals with 3+ years work experience. Seio has passed SEI CMMI Level 3 in 2007, and is in the process of acquiring its CMMI Level 5 approval. Our evolved development methodologies and strict 68 Slide 69: quality management systems have helped Seio achieve great public praise and phenomenal development. Seio was ranked 8th of China’s Top 20 Software Outsourcing Vendors by the Chinese Software Guild in 2005 and Top 10 Brand in China Outsourcing Service by Public Voting in 2007. Seio provides a multitude of IT services including Application Development, Application Maintenance, Enterprise Application Solutions, Testing, Embedded Technology, and Business Process Outsourcing, in which our domain experts work closely with technology teams to deliver value-added solutions, especially in Financial, Manufacturing, Medical, Environmental, and Logistics. Seio entered the Japanese market early in its development, and tapped into the European and American marketplace in 2007 based on a proven record of success in Japan. Seio has established partnerships with many well-known multinationals companies including IBM, SONY, FUJITSU, OBIC, OBC, HITACHI, SUMITOMO, AMANO, and OBS. Seio strives for excellence in all its endeavors by setting stringent goals. We aim for 100 % client satisfaction by delivering top quality software projects and services that surpass our client’s expectations. We look forward to becoming one of the world’s most prestigious IT service providers, serving Leading SMEs to MNCs across multiple industries. Case Study： HR System for OBC’s ERP Product Project Summary: The client is a highly renowned MNC that holds the #1 position of the ERP in its local market. Public listed (TSE). OBC needed us to 69 Slide 70: develop an optional product as part of its robust ERP product base. Prior to our work, the HR system’s for performance appraisals was not automated. Our Solution: To translate the company HR policies for salary payment and bonuses into a standard detailed formula. Create a product (a packaged application from GUI to back-end integration and reporting) that would integrate the present HR system which contained the employees profile, from which it would automatically record and update salary payments, bonuses, and then generate a report to be approved by the HR manager and the director. Upon approval the report is would automatically be emailed periodically to the relevant employee. We do consultancy and scenarios as it needs to add value to the clients (comply with the business point of view) due to the fact that it is indeed the client / end user who will be ultimately using the application. • Decomposing of the problem into component parts • Serves as an input to the design specification • It serves as a product validation check • Two-way insurance policy that assures that both parties requirements from a specific given point of time • Better resource efficiency and allocation for the following stages The Benefits: • Automated HR Functions • Streamlined HR Processing • Digitalized / Recorded the HR Policies • Employee Progress Monitoring • Stage-by-stage Employee Progress Report • Enable Department Planning: HR Cost • Simulation: Costs & Performance Prediction • Fair System for Appraisals and Bonuses 70 Slide 71: No.14 Eastern Communications Co., Ltd. About Company: Established in 1958, Eastcom was originally known as Hangzhou Communications Equipment Factory of the M.P.T. Reorganized into Putian Eastcom Group Co., Ltd. (Eastcom Group) in 1996. Solely sponsored by Eastcom Group, Eastern Communications Co., Ltd. (Eastcom) was established in 1996 and issued both A shares & B shares in the same year. Total assets: RMB 12 billion Yuan. We focus on the mobile communication products. Being one of the principal businesses of Eastcom, Eastcom Manufacturing is a leading electronic manufacturing service (EMS) provider, which has 2300 employees. Introducing in advanced mobile communication technology from Motorola since 1990, we engaged in EMS service in 2000, now our WCDMA production capacity including terminal product and system product is advanced in China. SMT production line can do most complex components including 0402,0201 size. Eastcom Manufacturing has a complete quality system and supply chain control 71 Slide 72: capacity. A professional management team which is composed by 17 black belt and 49 green belt for every customer to get the best solution for every product. We offer the total solution for switching system, SDH system, financial electronics, auto electronics, medical electronics, and home appliance etc. Over 40% products are exported to the high-tech overseas customer and mobile operator. Our revenue from Jan to Sept.2008 is over 30M. Enterprise qualification: 1996 ISO9002 1996 GSM 1998 2002 2003 2005 2005 2007 ISO9001：1994 ISO9001：2000 ISO14001：1996 ISO14001：2004 OHSMS18001 TL9000 Case Study： Eastcom Manufacturing successfully entered into the Japan operation market and quickly spread by working together with our customer which is a famous mobile product design house. Base on a good communication with the design house and a market investigation, Eastcom decide to invest 3G equipment which is the first one in the OEM manufacturing in YZR delta .Thus give the confidence of our customer in cooperation with Eastcom. From then on, Eastcom established a 15 professors team which is led by customer manager and project manager for the 3G project. According to the TL9000 and the customer’s demand, we hold 72 Slide 73: the discussion meetings which focus on the key problems appear in the execution. They try to find the root cause of the problem and get the settlement as soon as possible. For example, they make a special equipment for 0201 size component in order to extend the SMT capacity and shorten the test cycle time .On the other hand, we help our customer improve the management efficiency of the supply chain, thus make the quality of the finished goods can be reached to the Japanese market demand. With the customer oriented service by both sides. The purchase order from Japan is quickly increased. In July, we accepted the second audit from Japan, from the quality assurance system to the detail quality control process they make a very serious check. With the effort of every department, we awarded a high score at last. It helps our customer strengthen the Japanese market. In Sept. the 3G product from the design house for the Japanese market increased to 100 thousand sets per month. Their board chairman attends the celebration meeting with Eastcom. At present, our customer decides to launch the cooperation with the largest digital WCDMA card suppler world wide and spread the North American market as the first step. They anticipate to make a good achievement with Eastcom once more. 73 Slide 74: No. 15 BroadenGate Software Services Co.,Ltd. About Company: BroadenGate Software Service Co., Ltd. ("BroadenGate”) is a professional supplier that has undertaken software outsourcing at an earlier phase in China. Ever since the beginning, its outsourcing business has been expanding in a steady pace. It has become a well-known software outsourcing enterprise in China, ranking at the top of the industry in south of China. It has up to 1,000 engineers engaged in software outsourcing. The number of engineers is expected to reach up to 1,500 by the end of 2008, Since its embark upon software outsourcing, its collaboration business has extended from HR outsourcing to project outsourcing, offshore development, and OEM, covering the telecommunication, finance and manufacturing industry. BroadenGate has accumulated experiences particularly in the telecommunication industry, and its business in this field involves fixed networks, intelligent networks, mobile networks, optical networks, and value-added telecommunication services. With its headquarters established in Shenzhen, it has branch offices or subsidiary companies in Shanghai, Nanjing, Beijing, Chongqing, Suzhou, Wuhan, Dalian and many other cities to provide outsourcing services for customers locally. BroadenGate is committed to establish long-term software outsourcing 74 Slide 75: cooperation with customers, and expand the Occident and Japanese markets based on its domestic market. Under the guidance of the above concept, BroadenGate becomes the core technical SP of Huawei and IBM and preferred SP of HP, and establishes outsourcing cooperation with leading enterprises in the field such as NEC, Fujitsu, ASPire and Kingdee. Enterprise qualification: ISO 9001:2000（BSI） 2006 CMMI-3 Case Study： 75 Slide 76: No. 16 SYNNEX Information Technologies(China),Ltd. About Company: Founded in 1999, SYNNEX Information Technologies(China) is a China leading IT service provider with global delivery centers. We possess variety of insights over high-tech, retail & distribution and manufacturing sectors worldwide based upon years of professional services along with comprehensive expertise. Our customers enjoy diversified service on research & development, enterprise solution, application software development and maintenance, quality assurance and testing, localization & globalization, infrastructure and business process outsourcing offering. According to the statistics of Beijing Municipal Bureau of Commerce, we are among the top 10 software exporter for 3 consecutive years(2005-2007). With an extraordinary IT group characterized by hundreds of talents, we are able to offer our customers worldwide 724 IT support such as software development, software customization, software testing, remote network monitoring and management, database support, EDI support and content support. CMMI3 and ISO27001 in 2005 and 2007 respectively. We passed 76 Slide 77: Following applications and solutions are being developed and put into production: online trading system, decision support system, financial management system, SCM, CRM, logistics management system, HR management system. These applications help our customers effectively control the entire process of distribution: purchasing, sales, inventory, promotion, supplier management, rebate, pricing, client management, logistics data maintenance, warehouse management, in-house production, resource deployment, transportation and finance management Ably integrated IT outsourcing service is our competitive edge to sharply decrease business complexity and operating cost. For the consideration of customers’ long term business integration, we help them to set up integrated solution associated with business procedure and software application. Our professional experiences range from application management, business consulting to software architecture design and project management. Business process outsourcing service is another pillar of our business structure. We bring multi-lingual and diversified service to exceeding meet the demand of IT, financial service, education, government and more industries. Our BPO will rapidly improve effective and quality assurance, drive the running of core business, increase profitability, effectively amend supporting function of assistant work, thus make resources configuration to be fully utilized for achieving the business target. Through years of experiences for serving customers in US, UK, Canada, Mexico, Japan, etc., we successfully established system involving BPO data chain and value chain. Enterprise qualification: 2005 2007 CMMI3 ISO27001 77 Slide 78: Case Study： SYNNEX Business Process Data Entry Outsourcing Solution For NDS Background: Based on Tokyo, Japan, NDS focus on providing customers with professional data entry services. As the various customers which located in Japan and the rest of the world bring more business demand to NDS, the company is eager to improve its techniques and management skills in short terms. In order to achieve the target on efficiency improvement and cost control, NDS started cooperation with SYNNEX China by outsourcing part of its business to us. As a result, SYNNEX Business Process Data Entry solution came out, which is mainly applied to professional of Business Process Outsourcing Corporation. It provides a configuration of intelligent and orderly performance of the data entry flow, which definitely facilitates Corporation to better concentrate its most effective sources on core operation by speeding up response to customer and reducing operation cost. Function: It provides powerful Configuration Management, Assignment Distribution, Image Segmentation, Module Definition, Data entry, Checkout, Quality Control, finished product assembly, as well as Information Stat. 78 Slide 79: Features: 1. Enhance the efficiency and quality of Data Entry It provides strong function of Filed Segmentation, input by field, assignment in term of individual skill as well as automatic quality control tracing. 2. Customization It helps saving cost owing to possessing profound function of user deployment and module definition, which can greatly cater to most demand of enterprise, as well as avoid software re-development. 3. Compatibility and good portability. It is based on Client/Server while Client adopts .NET. Whereas its Server is based on Java, associated with no flat performance, so as to improve its universality. 4. Image Segmentation It is the first to bring out the conception of Image Segmentation. Technically, Image Identification plus filed matching is no doubt a great technical improvement, 5. Assignment Distribution based on pre-fetch technology Pre-fetch technology is applied to the distribution process, in order to increase Client Data Entry efficiency. 6. Strict Authorization Supervision Based on organizational Authorization Supervision, it not only provide a thorough Authorization management in the light of content but also keep a high level data security. Development Tools: Based on Client/Server structure， .NET platform to be used on client end and JAVA on sever end, MySQL is selected as DB. Feedback from NDS: On the premise of ensuring product quality , SYNNEX BPO data entry solution help NDS greatly improve the efficiency and reducing operation cost over 60%. Timely 79 Slide 80: and comprehensive reporting system facilitating company’s management and strengthen the competitive edge in the industry. The business practice of the solution is widely recognized by related units of NDS. “It is the solution that effectively keeps our corporation in a competitive status. In the precondition of practical biz combination, it radically overthrow the hackneyed data entry tool. We are glad to extend our cooperation with SYNNEX.”-Mitsuo Kawana, Business Director No.17 Shanghai Venus Software CO. LTD. About Company: Venus Software Co., Ltd. (VSC), founded in 1988 in Shanghai, serves mainly in software industry, and offers comprehensive high-quality solutions for clients. Venus Software Corporation has established certain amounts of branch offices and subsidiary companies in Tokyo 80 Slide 81: and Osaka in Japan, as well as in Shenzhen, Jinan, and Chengdu in China. With more than 700 employees and a total office space of 37,100 square feet, VSC has become one of the backbone software enterprises in Shanghai, as well as in China. In 2007, its Gross Products amounted to 139 million Yuan (18.53 million US dollars). In June 2000 VSC passed ISO9001 Quality System Certification and was among the first to obtain the "Software Enterprises Certificates "; in 2002, VSC successfully reached the Computer Information Systems Integration qualification class B; passed the CMM3 accreditations in 2005. The important honors VSC gained include: the "China Experimental Measures Enterprises for Software Exportation to Europe and the United States" title awarded by Ministry of Science and Technology in 2005, Top Software Enterprise in Software Industrial Base’s 10-year Anniversary of the Torch Program of the National Ministry of Science and Technology. From 2002 to 2008, VSC was awarded for the "National Key Software Enterprises" title, and won the prize of Technology-Propels-Trade Prize twice granted by the Shanghai government. the sixth prize in "Chinese Top 20 Software Enterprises of exportation" in 2004; in 2008, was awarded for the title of “2007 Chinasourcing Enterprise TOP50”. VSC possesses 10 independent copyright software products, an invention patent, 22 state-level awards and 38 provincial and municipal awards. The company undertook the subjects of National 863 Project, the technical reformation（R&D） of high-tech products exportation from the National Ministry of Commerce, programs of the Shanghai Science and Technology Commission and other international cooperation projects. In 2006, VSC’s research project of Pass-All Tickets in “City’s Subway system with Automatic ticket-selling and checking", won the Shanghai Science and Technology First Award. 81 Slide 82: VSC is the pioneer and achiever among most domestic software outsourcing companies. For 19 years, VSC has been developing Japan software offshore, VSC has acquired considerable international marketing opening capabilities and management experience according to international norms of software project; has a excellent working team. Mr. Wang Deming, VSC’s general manager, received the title of the Outstanding Entrepreneur of Shanghai and the Outstanding Leader of the National Informationization. He also won the Shanghai foreign trade advanced individual awards twice in the year of 2004 and 2005. Not only in the Japanese software outsourcing project has VSC achieved encouraging achievements, but also expanded the markets in Europe and the United States. VSC’s software export volume kept has been among the top of the nation’s for many years. Focus markets: Finance, ERP, embedded software, and telecommunications. Enterprise qualification: 2000 2005 ISO9001 CMM3 82 Slide 83: No. 18 95Teleweb Information Co., Ltd. About Company: The first commercial contact center outsourcing service provider in China.The first and only Service & Capability Performance(SCP) certified contact center in China.The first contact center to offer professional Consulting and Training Services in China. We have 10 years of in-depth experience in contact center operations management. Over the years, we have collaborated with 100 partners and successfully completed over 300 project engagements. We offer a broad range of business solutions within these key areas: Contact Center Outsourcing Services, Consulting and Training Services, Data-Entry Outsourcing Services and other Business Process Outsourcing (BPO) Services. We are based in Beijing, with 7 other offices in Dalian, Chengdu, Shanghai, Tokyo, New Delhi, Bangkok and Manila. These offices provide a workforce of 6000 seats. As a pioneer in the industry, our team is able to deliver invaluable expertise to both local and MNC clients spanning across diverse industries such as Information Technology,Telecommunication, Automobile, Financial Services, Insurance, Logistics and Manufacturing. We strive to build trust and long term relationship with our clients by providing best practice and effective solutions. 83 Slide 84: The journey of a thousand miles begins with a single step. We believe in taking those extra steps to provide our clients with superior quality services. To achieve our vision, we constantly aim to align ourselves with global changes in technology and industry practices. Our clients’ journey of success reflects our own. Let us provide the right solution to match your needs. Enterprise qualification: 2009 2008 ISO20000 SCP Case Study： Contact Center of a Global Software Provider Category：Inbound/ Outbound Our client outsourced the inbound call center to 95teleweb in November 1999. The objective of the setup was to provide customer care services & support for all its customers, including home users and enterprises, who are interested in its software products and related market development. All of its customers could call the hotline for information or to put forward suggestions. Since February 2006, the company fostered closer relationship with 95teleweb. As part of the client’s expansion plan, we are appointed to handle the outbound services leveraging on client’s extensive database. We deliver nationwide telemarketing services to its customers. Services Provided Improve awareness of new products/development to users Troubleshooting for products and services 84 Slide 85: Create telemarketing scripts and sales techniques Generate and organize sales leads Provide statistical reports as per client’s requirement Follow up on users’ complaints and suggestions What Our Customer Say “We are glad to have collaborated with 95teleweb, who diligently keeps up with our product development, thus is able to effectively deliver accurate information to our end users. Through them, our customers remain informative about our services and products.” No.19 OBJECTIVA SOFTWARE SOLUTIONS (BEIJING) INC. About Company: Objectiva Software Solutions is a leading provider of software outsourcing services to China. Objectiva's teams have been delivering projects and building dedicated Offshore Development Centers in China 85 Slide 86: since 2001. With offices in San Diego, San Francisco, Boston, Toronto, Frankfurt, Beijing and Xi'an, Objectiva helps it's clients develop customized enterprise software solutions (J2EE, COM+ and MS.NET), web-based and client-server applications, and software for the wireless Internet. Objectiva's teams are run by US-based technical leaders with several years of experience in managing global software development efforts to take the burden off the client. Objectiva reduces the cost of software development without sacrificing quality, on-time delivery and time-to-market. Enterprise qualification: 2004 2007 CMM 3 CMMi 5 Case Study： Objectiva Case Study:E-Commerce About client: A market leading venue-enabler providing a fully integrated ticketing infrastructure that puts venues in direct control of the client relations, brand, and revenue potential Client need: The company’s software infrastructure was largely based on legacy technologies, with ongoing projects preventing the investment necessary to transition to modern architectures. The company required Objectiva to focus on J2EE based architecture 86 Slide 87: Objectiva solution: Augmented client’s existing team to increase product support capabilities, improve escalation response time and reduce the number of field issues. Objectiva’s solution has enabled replatforming team to accelerate development of new platform • • • • Database: Microsoft SQL Server, DB2, Universe Programming Language: Java, J2EE Operating Systems: Linux and AIX Application Server: WebSphere Comments from client: “Objectiva prevented a problem that wasn’t even visible yet from happening in the future. … the implication and impact would have been significant—far more difficult to resolve than dealing with it up front.” 87 Slide 88: No.20 Freeborders Software Development (Shenzhen) ltd. About Company: Freeborders is the premier provider of IT and Software Application Outsourcing services in China. With a world-class technology center in Shenzhen and a track record of service delivery to Fortune 1000 global companies, Freeborders is the first technology outsourcing firm to be credible on both sides of the Pacific. Our vertical industry expertise includes financial services, high-tech and retail. With first-rate people both onshore and offshore, proven processes and an extensive track record, Freeborders is your low-risk outsourcing partner in China. Freeborders is your trusted partner for planning, transitioning and maintaining your offshore development project or for selecting and managing your dedicated team as an extension of your company. We provide a world-class Project Management Process and Outsourcing Process Control systems that are essential for long-term success. Freeborders is committed to providing you with continuous business value in a transparent and seamless manner. Freeborders manages the entire development process or your dedicated teams on both sides of the Pacific, with project/team contacts in the U.S. and China. 88 Slide 89: Not only do you save on transition costs, but you also have immediate access to the project/team’s status, which means we can implement your decisions without increasing development time. We partner with you during every step of our 6-phase approach, ensuring that the proposed solution matches your business processes, technical needs and desired time of delivery. Enterprise qualification: 2005 CMMI 5 ISO 27001 Case Study： Expedia Flight Search (http://www.expedia.com/Flights) Objective: Migrate from old Microsoft technology to J2EE to enable Flight Search to 1) significantly improve adaptability to market, 2) adopt SOA to leverage internal and external services, 3) establish flexible infrastructure for globalization. Technology: J2EE + SOA. MVC and Inversion of Control Architecture. In-house development of J2EE Platform and Container. Web development using HTML 4.0, CSS2, JavaScript, AJAX, with Java-enabled Template Engine. Cross-browser support for Internet Explorer, Firefox, and Safari. Backend SOA with both Web Service and SonicMQ messaging, integrating with internal services as well as Legacy System. Team size: 17 members, 2 onshore, 15 offshore Accomplishments: Successfully took ownership of requirements with no dedicated resource from client 89 Slide 90: - Successfully delivered on every milestone (Dev Complete, Integration Complete, UAT, ZD) - Overcame all technical difficulties in Web presentation, SOA service integration and immature platform - Met high quality bar in terms of UI requirements, Code Quality, and Bug density - Worked around dynamic requirements, insufficient dependency, and unstable environment - Delivered to User Acceptance Testing with no Severity 1 and 2 bugs No. 21 Liandi (Nanjing) Information Systems Co.,Ltd About Company: LDNS (original name: Nanjing Sunjapan Information Systems Co ., Ltd), set up in 1999, with a registered capital of 2.8 million U.S. dollars, is an information system services company, providing the software systems development services and software products. Our main business are not only the development of international software applications for Japan, Europe and the United States, but also the development, sales and system integration of I-Series software products in China. 90 Slide 91: We have achieved the international certification of CMM2 on August 2003, and CMM4 on March 2006. Since 2003, we have been taken as the important software company in national planning for 5 years. Since 2004, we have been selected as one of the top twenty export software companies. We are the backbone software enterprise in Nanjing, the high-tech enterprise in Jiangsu Province, and the important outsourcing enterprise of international service in Jiangsu Province. In 2007 and 2008, we are the first one of the top ten outsourcing and export enterprises, which is evaluated by the Information Industry Office of Jiangsu Province. We have more than 850 technical staffs, with rich development experience of information systems software. We can promise our customers with good quality, rapid development period, and the reasonable price. We can provide module development business based on internet technology for industry users. We can sign secret agreements to protect the users and business secret involved in the development. Also we provide systems integration and software development services for China and overseas, the dispatch of personnel for overseas, and the training of international software development, software testing, project management, quality management, and commercial planning personnel. Enterprise qualification: 2003 CMM 2 2006 CMMI 4 Case Study： The New Core Business System for a Large Company in Japan Period: 2007,10-2008,10 91 Slide 92: Engineering: Design, Coding, Unit-Testing, Integration-Testing, System-Testing Scope: All about 900 man-month Business: the general business of accepting orders; the general business of placing orders; the business of sending or accepting orders for CAD / CAM / PC products; management accounting; finance; data management; data migration Features: The project is the internal skeleton system, related to the market department, the sales department, the financial department, the product research department and superior managers; The scale is large and many staffs are involved; The correlation between the business modules is very strong; All kinds of data Left by history is required to be imported; The business integration between all the departments is very difficult. Technical Framework: The browser/ server system is based on Seasar2 framework. Oracle is used as the database. Web Logic is adopted as the application server. The programming languages include Java, JSP, JavaScript, HTML, etc. Work Method: Software engineers work on site during the design phase and integration-testing phase. Customers' Evaluation: They are very satisfied with the product delivered on schedule. 92 Slide 93: No. 22 Softtek China About Company: Founded in 1982, Softtek is a global provider of IT and business process solutions with over 6,000 associates across 30 offices in North America, Latin America, Europe and Asia. With eight Global Delivery Centers in Mexico, China, Brazil, and Spain. Softtek provides in-depth, high quality and cost-effective solutions to top-tier corporations in over 20 countries through on-site, on-shore and its trademarked Global Nearshore™ service delivery models. Creator and leader of the Near Shore® Industry, Softtek pairs world-class execution with global proximity to fill the gap left by India-centric outsourcing models. With operations in Beijing, Shanghai, Xi’an, and Hong Kong, Softtek China serves as a strategic technology supplier to global software and high-tech companies and as a solutions provider to corporate Fortune 500 and government clients. 93 Slide 94: Case Study： This Fortune 50 Company is one of the world’s leading suppliers of technology, products and services to the energy industry with 2003 revenues exceeding $18 billion. Providing a comprehensive range of solutions across the energy value chain, from supply and conversion to delivery, utilization and services, they are uniquely prepared to help fulfill the world’s demand for reliable, clearer and more efficient energy. They currently use various Global Development Centers to outsource some of their activities such as RTS (Readiness to Serve), Application Support and Business Process Outsourcing. Project Length is 6 years and ongoing based on a Fixed Price delivery model. Softtek Solution • Provide RTS senior manager on site for immediate evaluate and give the accurate recommendations • • • • Provide accurate effort per application to acquire and retain knowledge Provide awareness and training sessions across the RTS organization Bring process initiatives to the table for the first time in the organization Provide flexible contract Benefits • • Culture of support base on metrics Quality program for having a significant cost reduction due to defect prevention and sustainable production support • • • Overall reduction cost of the support function across the organization Quicker turnaround times to deliver application evolution Enable more mature analysis and design capability due to participation of 94 Slide 95: RTS. Delivery & Outcome • • • • Establish Quality council and structure, establish audit process Black Belt Audit process to ensure Toolkit Rigor is followed Prepare operational reviews and communication plan across all organization Ensure periodic reports sent to the customer / internal stakeholders (every week / month per comm. plan) • Determine the gap between the CTQs residing today and the goal and where we want to be by the end of the transition and standardization • Brainstorm risk areas and mitigation techniques to implement before, during and after the transition of the processes. • • • • Define the organization CTQ and targets Standardization of metrics Focus on productivity VOC+, good understanding of the biz, backlog reduction 95 Slide 96: No. 23 CHONGQING ZHENGDA SOFTWARE GROUP CO.LTD About Company: Chongqing Zhengda Software Group is a high-tech enterprise whose key business is the engagement in design, development and services of software. We principally design, develop, and supply the business-process services and the value added services in the domains of finance, Medical, logistics etc… There are 1200 employees in our Group, and our main clients represent Nomura, Toshiba, Fujitsu, Fuji Xerox, CMCC(China Mobile Communication Corp), Huawei, CEB(China Everbright Bank) etc… Our Group figures the “leading enterprise in the National information industry base of Chongqing”, we are uniquely awarded as the “enterprise of software exportation base” by the Foreign Economy&Trade Committee of Chongqing and Chongqing Bureau of Information Industry. We figure among “the top 25 software enterprises of outsourcing in China” There are three filials and two colleges in our Group: Chongqing Huari software Co.,Ltd(Software exportation base of Chongqing), Chongqing Hengling Network Tech Co., Ltd , Chongqing Dongmeng Technology Co., Ltd(Comic and 96 Slide 97: Animation exportation base of Chongqing), Zhengda zhuangxin College and Zhengda professional technology College(it’s authorized by Ministry of Education of China as the national sample software college,where there are 7000 full-time students). We have set up a wholly-owned legal person institution in Tokyo. We consider of becoming “superb software enterprise in China” as our future vision, and we aim at “supplying the premier value added services for our clients, being true friend of our clients” , we regard the“Responsibility, Promise, refinement and Creativity”as our core corporate culture. Enterprise qualification: 2006 2008 2008 CMM3 ISO27001 ISO9001 Case Study： Chongqing Zhengda Software and Fuji Xerox Shanghai R & D center Outsourcing success case introduction Shanghai Fuji Xerox(Named SDCC as follows) is the software R & D center of Fuji Xerox in China, its core business is research and development, manufacture and sale of black and white, color digital printing / publishing systems, copiers, printers, scanners, fax 97 Slide 98: machines, engineering copying works / printing systems, document management software and a series of related products and services. By the end of 2006, Zhengda Software Group(Named CQHR as following) signed a development cooperation framework agreement with SDCC, in January 2007, began the formal cooperation with SDCC, including cooperation in the early expatriate staff involved in a printer-related project development and testing, into the Company in Shanghai to study development of the printer driver. In May 2007, SDCC started the project off-shore to Chongqing, from project development system, QCD target of the project, project communication systems, project management methods, both sides discussed and explored. After more than a year of offshore development, the product quality is stable and successful, and Fuji Xerox is satisfied with the measurement results of the project, especially one product (from the quality of the project, project process monitoring, project files, and so on) is also rated as 5 Points (full marks) by Japan's Fuji Xerox. In May 2008, the executive director Teng Wan tai chi and his party in Fuji Xerox headquarters of Japan, made a special trip to Chongqing China, invest with Fuji Xerox team members of CQHR "special contribution" prize. Both of the two sides (Zhengda Group Software CQHR and Fuiji Xerox SDCC) have accumulated lots of valuable experience by a long-term cooperation in the development of off-shore projects, established a standardized development process for outsourcing projects, and have laid a solid foundation for future sustained and stable cooperation for SDCC and CQHR. 98 Slide 99: No. 24 Limited BeiJing Online Communication Technology About Company: As the largest IP VPN service provider in Greater China, Diyixian sets the industry benchmark for quality and excellence by providing an innovative range of network-centric solutions for enterprise customers. By virtue of its nationwide IP broadband coverage, Diyixian offers a comprehensive and fully integrated suite of managed hosting, connectivity and security services, providing one of the industry's most reliable single sources for enterprise Internet needs, ensuring the high level of scalability and reliability that enterprises have come to expect. Among its current offerings that have the largest overall market share are the highly popular IP VPN solutions and managed hosting services. Diyixian has one of the region's most advanced IP network architecture, which includes extensively distributed Points-of-Presence (POPs) and state-of-the-art Internet Data Centres (IDCs), high-speed connection to Hong Kong Internet Exchange (HKIX) and Taiwan Internet Exchange (TWIX), as well as an industry leading IP backbone for bandwidth-heavy applications where high volumes of data need to be transferred quickly, reliably and securely. 99 Slide 100: Supported by a strong management team that has significant depth and years of industry experience, Diyixian has teamed up with local strategic partners in revolutionizing the region's IP broadband network, leveraging the expertise of institutional shareholders such as KLM Capital Group, eGarden Capital and a few other locally or US-based venture capitalists. Case Study： People-oriented, Customer Focus, provide high standardization service - The first line of Anlai Co., Ltd. IP Call Center With the further intensified market competition, in order to maintain market share, and ensure our customers’ satisfaction and loyalty of products and brand. The global fast food outlet McDonald (Hong Kong), in order to better meet consumer demand for take-out service, want to solve the huge reservations calls and improve their take-out turnover. In 2008, Hong Kong McDonald cooperate with the first line of Anlai, set up specialized reservation hotline centers in Guangzhou, significantly reducing the operating costs. The first line of Anlai use wider choice and more fun at "Maimai sent" as the starting point, providing call center operating and CRM system to all-round one-stop telecommunications resources service for more than 200 branches which distributing the whole of Hong Kong, Kowloon, New Territories. The first line of Anlai combine their own advantages, providing Hong Kong McDonald take-out business " Maimai sent" with Year-round operations of 24 × 7 100 Slide 101: × 365 call centers operating to the CRM system to a one-stop solution for telecommunications resources. Operations & customer feedback Hong Kong McDonald’s " Maimai send" project, only use a short span of just 7 months from the project approval to smoothly On-line, the first line of Anlai planning, implementation & operation ability go beyond of McDonald's imagination, and received the project team’s consistent favorable comment. Hong Kong McDonald's " Maimai send" project significantly improved the take-out turnover, delivery speed of the take-out needs, processing capacity and customer satisfaction No. 25 sofmit About Company: Sofmit Group（Sofmit Group）is a professional IT services outsourcing company. The tenet of the Group company is “Do what you do best and outsource the rest.” Developing fast in ITO, BPO and 101 Slide 102: has many successful experiences in Europ, Japan, Korea and domestic market. The company is the NO. 1 company in the west of china in IT outsourcing business. Sofmit Group provide Offsite/Offshore servise, Onsite/Inhouse service and outsourcing development centre (Offshore Development Center，ODC) for customers all over the world in all kinds of IT outsourcing and business process outsourcing. And according to CMMI、ISO9001、COPC process criterion to ensure the service quality, schedule and controllable cost Sofmit Group have extreme ability to merge the outsourcing resource in the west of china, contain merge outsourcing human resource, environment resource and policy resource. Especially in human resource, becoming a special characteristic entire system in the training of outsourcing, recruitment and management. having abilities to sent talents for the development of the company. Sofmit Group have specialist from American, Canada, German, Singapore, and has many foreign staffs，the main manager are once study abroad and have oversea work experience. They know the situation of china. They are familiar with the operating and manager mode of the international enterprise. With the company developing and stronger, Sofmit Group are going to be a big stage for IT elites. Sofmit member are working hard to develop the global business with the advantages of west human resource, habit environment etc. and gradually form a industry format and chain in the china sea area. Enterprise qualification: 2006 2006 CMMI3 ISO9001 102 Slide 103: Case Study： ReLIA Generation3 Software System Project Description: ReLIATM Diagnostic Systems is a famous US biologic technology company, which is mainly involved in the R&D and industrialization of the hi-tech biotechnology products. The ReLIATM System developed by ReLIA is a multi-testing immunoassay system which can test Infectious diseases, Cardiac markers, Hormones, H.pylori virus, Tumors and other biologic and chemical research. Sofmit developed the software system for ReLIA™ System generation 3 which based on embedded technology to control testing process, testing result display, data management and remote control through internet or USB to an external PC. This software system is a menu drive, password protection, no verification, professional training and local support system. Function Feature: Control the testing process: a graphical user interface, user-friendly operation; friendly reminding message to guide the user to add the appropriate testing material and implementation the correct testing process; brief testing result for user browse after testing completed. Connect external PC: ReLIA™ System connects the external PC through internet and USB; accesses the data and manage the maintenance via external PC. Remote monitoring and remote control: ReLIA™ System can ask for help to ReLIA call center via internet; ReLIA call center can remote monitor and guide user’s operation; the authority of remote operation can be configured in the device. 103 Slide 104: Flexible report input: system can output the testing report flexiblely according to user’s habits and tally with the local culture and government regulation. Technology: Embedded development cross-platform open source database Remote control technology No. 26 SYKES(Shanghai)Co.,Ltd. About Company: SYKES (NASDAQ GS: SYKE) is one of the biggest Customer Relation Management and Call Center Outsourcing Service Centre, we are providing CRM solutions for many of the World's Fortune 500 companies, and have been "Investment Herald" as 104 Slide 105: "Outsourcing Technical Support in the Field of Rolls-Royce SYKES was founded in 1977, with 30 years of history, now it is a global company. The company’s headquarter is located in Tampa, Florida, the United States. We are running 42 call centers and providing technical service with 39 languages in 5 continents. In 1996, SYKES went public and its stock began trading on NASDAQ. SYKES Asia Pacific head office was founded in 1997, in Philippines, Manila,which is existing with more than 10 thousand seats. Sykes Shanghai is totally invested by Sykes America. The sector in Chinese mainland, since 1999 till now, SYKES China has become the key outsourced customer contact center with more than 1000 seats in Shanghai and Guangzhou and providing 9 languages or dialect for its client, including Mandarin, Cantonese, Taiwanese, English, Japanese, Korean, Thai, Russia, and Indian with phone, mail and fax service. Our Service type is including Customer Care Service, Technical Support and Tele-sales. SYKES China has been acknowledged for our leading expertise in BPO, call center management, and marketing service. And these have been proven through the results we deliver for our clients. Our company has been ranked as China’s Best Call Centre Operator for a number of consistent years. SYKES Mission: Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands. SYKES Vision: SYKES will be the Global Standard for delivering value-based customer contact management solutions tailored to the unique needs of our clients. 105 Slide 106: Enterprise qualification: 2004 ISO9001:2000 Case Study： Sykes successes for the famous IT companies build an Asia-Pacific unified call center platform Recently, Sykes successful signing renowned IT companies, for its digital products provide a complete customer service system. As a world-renowned IT companies, the business of digital products with leading technology, easy-to-use features and personalized design popularity in the Asia-Pacific region, the original of the various enterprises in the Asia-Pacific region has its own technical support centers, but because the standard of education in various parts of the missing parameters, various technical the communication between support centers There are still many problems, so finding a professional background and a wealth of experience to help outsourcing to the overall planning and is responsible for its outsourcing operations to become its long-standing idea of a. After a long period ofunderstanding and comparison, the final Sykes won the trust of customers and reached a cooperation agreement, then by virtue of what is Sykes won the hearts of customers. 106 Slide 107: No.27 Beijing Lanxum Technology Co., Ltd. About Company: As the leading Chinese Office Information System service provider, Beijing Lanxum Technology Co., Ltd was founded in Jan 8th, 1998, located in Beijing, and has branch offices in Shangai, Guangzhou, Tianjin, Chengdu and other cities. Focus on enterprise level customers, Lanxum provides Office Information System service, which includes Document Management Outsourcing Service and Enterprise Video-conference Solutions, to help customers to save cost, improve management efficiency, protect the environment, and protect healthy of employee. Under Lanxum new business model -- Document Management Outsourcing Service, the customer outsource all document device system (Printers, Copiers, Fax, etc) to Lanxum; Lanxum will make related change on device to optimize the whole system, install Document Management Solutions (DMS), and take charge of all service -- consumables, maintenance, repair and other management and service; the customer convert all expense to simple “Cost per Copy (CPC)”, and does not need have any separate payment like consumables or maintenance. 107 Slide 108: Through Document Management Outsourcing Service, Lanxum could help customer to save cost by 15%~25% through reduction of Cost per Page (CPP), printing volume and human-resource expense. Besides, Lanxum helps the customers to improve their document management and distribution efficiency through optimized system, save their human resource expense through full outsourcing, protect the environment through paper saving and solid waste recycling, and protect healthy of employee through device system optimization. So Lanxum has same target and benefit as the customer (cost saving, efficiency improvement, etc), and could build long-term partner relationship with them. It is a win-win business model. Under Video-conference solution business, Lanxum also help enterprise level customers to save cost (travel expense), improve efficiency (save their traveling time and improve communication efficiency), protect the environment (save energy and reduce the carbon dioxide esmissions), and protect employee healthy (save their traveling). In 2007, Lanxum got the position of No.1 China local provider in both Document Management Outsourcing Service business and Video-conference solution business. Both business models have same customers – enterprise level customers, and both focus on cost saving, management efficiency improvement, environment protection, employee healthy protection. With the unique competition advantage, Lanxum takes absolute leading position if China Office Information System market. Lanxum is certificated by Beijing Government as the first batch of “High Technology Company” in 2008; and has passed ISO 9001 and ISO 14001. Due to the economic crisis, many companies are facing the pressure of cost saving; and environment protection is also more and more important. As a 108 Slide 109: responsible corporation citizenship, Lanxum will try to make positive contributions to support the customers and the society. Enterprise qualification: ISO9001、ISO14001 Case Study： CITIC International Cooperation Co., Ltd., (CITIC Intl.) was established in 1994. CITIC Intl. is mainly engaged in importing and exporting complete sets of mechanical and electrical equipment, so as to expand the export market and promote Chinese complete sets of electrical and mechanical equipment worldwide. In 2001, CITIC Intl. was ranked 165 among the Top 225 International Contractors by the U.S. magazine Engineering News-Record. CITIC Intl. once managed its document devices (Printers, Copiers, Fax, etc) by itself, which brought many difficulties, including high expense, complicated purchase & maintenance process, high failure rate, etc. In 2007, CITIC Intl. outsourced all document device system to Lanxum. Lanxum optimized the whole system and changed some devices, installed Document Management Solutions (DMS), and take charge of all service -- consumables, maintenance, repair and other management and service; CITIC Intl. converted all expense to simple “Cost per Copy (CPC)” to Lanxum, and does not need have any separate payment like consumables or maintenance. 109 Slide 110: After Lanxum provided Document Management Outsourcing Service, 1) Document output cost of CITIC Intl. dropped by 30%; 2) CITIC Intl. once invested several employee on document device management, right now it was saved through full outsourcing; 3) Performance & function of document devices is enhanced, which improved related efficiency; 4) With DMS, CITIC Intl. could manage, control and reduce printing volume, which save expense as well as paper, and protect the environment; 5) With DMS, all expense could be calculated accurately to each person, department and project. And the optimized system leaves CITIC Intl. good expandability on future document management upgrade. No. 28 Novots Technologies Limited About Company: Novots Technologies Limited is one of the leading high-tech service providers focusing on “IT Infrastructure service”. Born from Lenovo IT service group and Lenovo MIS Support Department, Novots was founded in 2005 invested by Legend Holdings Limited. With its headquarter in Beijing, Novots has built an efficient service network covering 48 main cities in China with its operation and technical support centers in Beijing, Shanghai, 110 Slide 111: Guangzhou and Shenzhen. As a well-known service provider in IT industry, Novots has been building quality assurance and service management systems based on ISO20000/ITIL, and the company got certificate of ISO27001:2005 Information Security Management system in April 2007. Novots has established strong service relationships with more than 50 clients, 70% of them are among the Fortune 500. In 2008 Beijing Olympics, Novots became the IT service provider to BOC (Beijing Olympic Committee), NBC(National Broadcast Company), Kodak, Lenovo, etc. and successfully provided on-site IT service throughout Olympic Games. With its leading-edge service, Novots has been awarded the "Outstanding IT Outsourcing Service Provider" consecutively from 2005 to 2007 by Ministry of Commerce, “The Top 50 Service Outsourcing Providers in 2007”, “The Best Business Practice of China Service Outsourcing Industry in 2008” as well as “The Best China Outsourcing Service Providers of2008”. Novots is the member of China Association of Communication Enterprises, China Software and Information Service Outsourcing Alliance, as well as Beijing Association of Sourcing Service. Enterprise qualification: 2007 ISO27001 Case Study： Application System Monitor System Monitoring Scope (1) 111 Slide 112: System Monitoring Scope (2) Covered both Basis and Function 1512 key control points Monitoring Work Model 112 Slide 113: Our Team Monitoring engineers:36；Shift leaders:4；Data analysis:2 Shifting Plan 1. 36 monitoring engineers divided into 9 groups. 4 engineers per group (A,B,C,D) 2. 12 hours a shift. 3. Two days off after a night shift, one day off after a day shift. 4. 4 days a cycle. 5. 42 work hours for each one in one week. 6. Established shift regulation. No.29 Global Data Solutions Ltd. About Company: Established in 2000, Global Data Solutions Limited (GDS) is a leading company in the disaster recovery industry of China, committed to pushing forward the development of China's IT outsourcing services. GDS has established a nationwide data center network of high availability in China, providing IT outsourcing services to customers. At the heart of the outsourcing services is the business continuity management system, including IT infrastructure service of high availability, disaster 113 Slide 114: recovery (BC/DR) service (planning, design, implementation and operation), test center service, data center platform service, as well as ECC operation and monitoring. By providing comprehensive consulting and outsourcing services for enterprises' production system and the disaster backup system at the data center, GDS allows customers to outsource the daily chores and burdensome operations so as for customers to fully focus on the enhancement of its core competitiveness. Thus, not only can customers reduce the cost, but also receive IT services of higher availability and higher security level. GDS possesses not only a team of top CBCP business continuity management experts in China, but also an international management team of IT operation with many years' experience in the industry. By developing a complete set of enterprise business continuity management methodology (EAM: Enterprise Availability Methodology) and the whole process management service system, GDS has implemented several disaster tolerance consultation projects of profound influence, playing a leading role in the industry of disaster recovery service outsourcing in China. GDS, as the sole commercial institute, participated in the formulation of the Guide of Disaster Recovery for Important Information Systems organized by the Informatization Office of the State Council with the joint participation of the General Office of the CPC Central Committee and units from the important industries such as the People 's Bank of China, China Securities Regulatory Commission, China Insurance Regulatory Commission, State Administration of Taxation, China General Administration of Customs, the Ministry of Railways, China 114 Slide 115: Administration of Civil Aviation, State Grid, as well as representatives from Beijing, Shanghai and Guangdong. The Guide is the first instructive document of state level concerning the disaster backup work and officially became the national standard in July 2007 (GB/T20988-2007 Guide of Disaster Recovery for Information Systems). GDS also participated in the drafting of industrial disaster recovery management standard together with relevant regulatory institutes. Currently GDS has branches in Beijing, Shanghai, Shenzhen and Hong Kong, and representative office in Japan. GDS owns infrastructure of high availability in compliance with international standards covering north China, East China and South China. In 2006 a strategic cooperation agreement was signed by China Development Bank and GDS. The agreement fully supports GDS in becoming a leading company in the industry of disaster recovery in China and providing professional, safe and reliable infrastructure of high availability and disaster recovery service to the government and enterprises. Enterprise qualification: 2005 2008 2005 ISO27001 ISO20000 ISO 9001 Case Study： GDS Assist China Development Bank to Upgrade its Disaster Recovery Ability The informatization of China Development Bank in recent years has experienced a rapid development; the capacity of production centers and 115 Slide 116: information networks, and other infrastructure facilities have been further expanded; business applications, Office Automation (OA) system, and Management Information System (MIS) have progressively been centralized. Accompanied with cost reduction, efficiency and execution improvement, the centralization also caused risks in operation and management. In order to reduce the risks, China Development Bank has made a study on the current domestic disaster recovery service providers for almost two years. After the serious bidding, GDS was chosen as its disaster recovery outsourcing service provider finally. The outsourcing services provided by GDS include general requirement analysis, program design, implementation and testing services of the disaster backup and recovery. Meanwhile, GDS uses its two data centers in Beijing and Shenzhen to establish the intra-city disaster backup system and Shenzhen off-city disaster backup system for China Development Bank, providing operation management services of the disaster backup system. Using the disaster recovery outsourcing services provided by GDS, China Development Bank obtained reliable intra-city and off-city disaster recovery centers, which helps it to achieve the disaster backup for the important information and core applications, improve risk resistance of information systems, avoid or reduce the loss in disasters and major accidents, ensure the core data security and business continuity, avoid serious interruptions in important services and channels, and effectively safeguard national security, financial stability, economic development, and its clients’ interests. 116 Slide 117: No. 30 Shanghai transcosmos Marketing Service Co., Ltd. About Company: Shanghai transcosmos Marketing Services Co., Ltd is a professional CRM and Call Center Outsource service provider which established in Feb 12th, 2006 and wholly invested by transcosmos- the No.1 Call Center Outsource Company in Japan and the No 4 interactive service provider worldwide. We provide a 24-hour multi-language and multi-channel service. Divided by IB and OB service types, our integrated BPO service includes Technical Support, Marketing Campaign, Customer Care, and Staff Dispatch. Through Call Center/ Interactive Connect Center services, we build up a close relationship between our client enterprises and their consumers. transcosmos, since it was set up, has been devoted to the development of the information outsourcing industry, and has more than 25,000 employees, being one of the largest and most distinguished outsourcing customer service providers in Japan. At present, the company ranks first in the field of specialized tech support, creating the concept of marketing chain management, and providing long-term customer interactive services to many of the world’s top 500 companies. 117 Slide 118: Enterprise qualification: 2005 2005 2006 ISO27001 ISO 9000 COPC Case Study： Bank Credit Service Case Study Our Main Action to decrease the Cost Ratio • Improve the efficiency to handle more call per hour (23% increase) • Increase the revenue through Cross-selling and Up-selling • Update the whole operation workflow • Reduce the escalation cases, after we add more authority on CC staff to handle by themselves without escalations • Decrease the manual workload of back office, through developing related system to make it automatically • Update the incentive model to each staff 118 Slide 119: • Build up FAQ support to make service efficient • Optimize scheduling management, arrange training and AL in off-peak season • Research their competitor’s CC though mystery shopping call No.31 Bleum Inc. About Company: Founded in 2001, Bleum is now one of China’s leading outsourcing providers to American and European companies in a variety of sectors including high-tech, financial services, telecommunications, and retail. The company specializes in creating global development centers, providing services such as application development, support & maintenance, testing and legacy system modernization. American owned and managed, Bleum understands the language, business culture, and expectations of western-based IT organizations. From its industry-leading English curriculum and pursuit of the best talent in China to its 119 Slide 120: relentless focus on quality and prestigious ISO27001 and CMM Level 5 certifications, Bleum makes outsourcing in China safe, reliable and easy. Enterprise qualification: CMM5 ISO27001 Case Study： The Client US-based, Supply Chain Management Software & Solutions Company Unique Requirement Leverage a partner to not only build a China delivery capability, but to help RedPrairie with their China market entry Bleum Solution Over the course of the engagement RedPrairie leveraged Bleum’s ODC capabilities and grew over time to a 100-person branded ODC in Shanghai, with Bleum ultimately taking ownership of all infrastructure related activities Bleum helped hire not only technical resources, but administrative and sales resources for RedPrairie Bluem helped RedPrairie navigate legal and local requirements as necessary 70% of RedPrairie’s product development is done by Bleum. Bleum also performs product enhancements, maintenance, software testing services and customer support services For RedPrairie’s APAC customers, Bleum is the face of RedPrairie, providing all levels of customer support including onsite implementation The Results 120 Slide 121: Reduced the total cost of engagement by 25% from their existing relationship with Indian service provider Reduced testing cycle time by 43% since beginning testing services in 2006 Improved the defect rate by 13% for application development work over the last 3 years Rework per assignment reduced by 36% over the last 3 years By designing a Branded ODC, RedPrairie was able to turn a Cost Center into a Profit Center Strong technical expertise, transparency and strong English skills team to focus on the design of their products allow Red Prairie internal Low attrition helped fuel productivity to be twice that of their Indian supplier 121 Slide 122: No.32 Intasect Communications(Chengdu) Co.,Ltd. About Company: Intasect Communications (Chengdu) Co.,Ltd. is a Sino-Japan joint venture incorporated in March 2002 with investment from the Japanese high-tech company- Intasect Communications, Inc. and its registered capital is 10 million RMB. As a high-tech business, the company has been mainly committed to offering services in software outsourcing, software customization and integration for domestic Chinese businesses, development of software applications with proprietary intellectual property, SAP consultation, training and other fields. Its business covers finance, securities, automobile manufacturing, transportation and tobacco among other industries. As one of the largest companies offering software outsourcing services in southwestern China, through constant working and corporation in international software projects for 5 years, the company has established in efficient and reasonable a software development process which strictly meets software engineering management standards, secured long-term collaboration relationships with the clients, from whom we gained reputation and trust via quality products and ensured lead time. 122 Slide 123: Based on 5 years of achievements and with the objective of pursuing commitment to excellence, We will persevere in delivering clients with best quality products and services, while keeping leadership in the market through extraordinary products and cutting-edge development management. In the meantime, “Becoming the best IT service provider in China” is our aspiration and the business goal, we are devoted to. Enterprise qualification: 2007 CMMI 2 Case Study： 1. Background information. Under an unclear customer requirement, Intasect Co. took over the project of a Nippon financial business system from outer design to link test. Intasect successfully completed the project development with superior quality after frequent negotiation and clarification with customer; moreover, flawless running was also utilized. 2.Project Summary, Start time: July 2007; End Time: October 2008; The Project Scale: 600 people per month, 6,000 function spots. Project quality: The density of BUG of unit test: 1.2 /KLOC; The density of BUG of link test:0.48 /KLOC; Density of unit test :50/KLOC; Density of link test:12 /KLOC 123 Slide 124: 3. Results Evaluation Project development result: Under the initial estimated cost of the budget, Intasect Co. timely and well satisfied customer’s requirements. Project office was exclusively awarded certificate of compliment from customer. The certificate of compliment represents the superior recognition of management capability of Intasect Co.from Nippon customer. General Evaluation: Of the same batch consignment companies,Intasect Co. completed the tasks in strict accordance with the roadmap, and the consignment part of Intasect Co. proved to be with superior quality after the system put into application. No.33 Hangzhou Eharmony Technology Info.Co.Ltd. About Company: Eharmony Ltd, is a high and new technology software private enterprise with third-class temperament of system intergration, which ratified by Zhejiang information industry office, established in 124 Slide 125: 1997. It was Certificated by the system of quality ISO9000, and developed into an high-tech enterprise which intergrated software development、 technical support、 service and product sales. The rage of business concerns: government、financial industry、telecommunications and so on. In 2004, it was named as one of a hundred biggest enterprise in china software industry. Now, our company is a professional document management services that is full acknowledged as one of China’s premier document management solution providers. The company’s scanning, data capture and outsourcing solutions are designed to enable its customers to conserve their working capital and to maximize their competitive advantage. All the purpose of the company is to help its comstomers to focus on their core competence or service and leave the trivials to eHarmony. With its headquarters in Hangzhou, eHarmony drives global business development and delivers its Business Process Outsourcing(BPO) solutions to all the world! Enterprise qualification: ISO9000 Case Study： Since 2004, Hangzhou Yihe Technology Information System Co., Ltd, has undertakn a number of mobile corporate data processing business. In 2007, our company and Hangzhou mobile, 125 Slide 126: Chongqing Mobile, Ningbo mobile, Jinhua mobile, Handan mobile has signed contract to take over the client management and maintenance of all the single-business electronic image data files and paper original documents, and the development of a mobile work order file management systems software. The total data processing volume reaches 100 million pages, the contract volume is more than 10 million. It has become the most important business partners of China's mobile company for processing files. No.34 AMID Co. About Company: AMID Co. was founded in Seattle in 1997 and set up a software development center and a BPO center in Tianjin, China in 2002, providing ITO and BPO services to companies in China, North America, Europe and Southeast Asia. We provide end-to-end IT outsourcing solutions to customers worldwide. Our outsourcing Services include BPO service, 126 Slide 127: software development, software testing, and call center. Major clients include China Mobile, China Unicom, Mitsumibishi, TechnoDex, ADT, Verizon, etc. Enterprise qualification: CMMI Level 3 ISO9001 Case Study： AMID BPO services cover such industries as banking and finance, government, health care, insurance, real estates and Fortune 500 companies. We have also established business relationship with 40 state and 170 county local governments in the US to provide BPO services to them. One of our major projects is to provide BPO services to Internal Revenue Service in the US for their tax form processing. 1. For Internal Revenue Service in the US, our services include data entry and processing, documents processing, data conversion, and PDF files to conversions. 2. Our multilingual people are dedicated to provide complete and accurate data conversion services to our client at the lower cost and to deliver projects on time. We can process more than 250,000 copies of tax forms each month. 3. We are an ISO 9001:2000 and CMMi Level 3 certified company. We follow international standards and have adopted industry standard processes and methodologies for project management, project delivery, quality 127 Slide 128: controls and risk managements. Our clients are very satisfied with our services quality and efficiency. Our quality accuracy rate reaches 99.95 %. The project management teams include customer management team and project operation team. Management team in the US Provide overall project management and account management Interface directly with customers Provide overall QA control In China, set up a BPO operation team Operation Manager manages overall operations and develop operation plans Group Supervisors provide supervision of data entry for each group QA Specialists monitor quality for each group Training Specialists provide training to new employees and current data entry specialists IT support staff provide technical support on our servers, workstations, and network 128 Slide 129: No.35 Cosoft Co., Ltd. About Company: Cosoft is a leading outsourcing provider of Business Process Outsourcing support to the research/survey, finance, logistics, IT, ecommerce, travel and other industry sectors. Since the establishment in 2005, the company has been engaged in BPO (business process outsourcing) and IT outsourcing-related enterprise information systems, data, application services and web site promotion business. We are committed to provide reliable, flexible, economic and efficient back office solutions, the services provided by the industry relates to investigation and research, finance, financial, insurance, information industry, retail, tourism, logistics, and government organizations. The company's core business including data processing, information management, marketing and customer service outsourcing, website promotion, finance and accounting and banking services, etc. 129 Slide 130: At present, Cosoft has established long-term and steady-going cooperation relationship with many global leader enterprises in the above-mentioned fields, and accumulated valued experience. The company’s Outsourcing Service, with its two business operation that excellent quality and customer’s satisfaction and the core principle of making solution plan, made the customers get more profits and business opportunities, and at the same time obtain their consistent recognition and praise. Our advantages: Integrated Resources: Partner of China Netcom and China service Outsourcing industry alliance; 20+ agents around the world. Flexible Services: Partner with 3 colleges in Tianjin taking the advantage of the low costs of manpower. Preferential Policies: Supported by Ministry of Commerce and local government. High Quality: Assure High Quality and Accuracy for any data storage of processing requirements. Cost Reduction: Savings can be as high as 60% with out cuts in levels of accuracy or security or delivery lead time. High Security: Our processes and facilities provide a high level of security to assure 130 Slide 131: our customers the integrity and confidentiality of their data. Voice of customers Before we worked with Cosoft, all the DOBs are worried about the capability of Chinese outsourcing providers, why not India? But after one year cooperation, Cosoft provided us more efficient back office services, such as Customer care, data processing, contact center etc., we reduced 40% of our total cost! I am so glad to see that happed! Now we are trying to outsource more internal tasks to Cosoft. And I would like to introduce Cosoft to all of my clients, and that would be a good choice to cooperate with Cosoft! Cosoft had provided my company 4 software development services and 1 Website design service. All the projects are delivered on time with good quality, we trust Cosoft can be more successful in the future. Case Study： In cooperation with a well-known European enterprise, Cosoft got all the Chinese marketing popularizing jobs as well as a series of project relates to marketing, selling, etc. Potential Members' Information Collection Telemarketing Service Consultant Before and After Selling Direct Sales Customer Satisfaction Survey Product Technology Support 131 Slide 132: No. 36 Beijing Jianfeng Computer Systems Co.，Ltd (JFsys) About Company: Established in 1999, Beijing Jianfeng Computer Systems Co., Ltd (JFsys) is one of the earliest companies providing European and American software outsourcing services. JFsys has been dedicated to providing highly efficient and good qualified software design and development services since its foundation, and it has grown to be an outstanding software company with full range of business lines and solid strength after nine years unremitting efforts and accumulation. JFsys’ services covers multiple directions, including software outsourcing, software product R&D, high-end IT service, and enterprise solution consultation etc., and its customers are from various countries and districts including the U.S., Canada, U.K., Germany, French, Australia, and China etc. Meanwhile, JFsys has got ISO9001 certification and the authentication of SEI-CMMI level 3 is expected to pass in early 2009. 132 Slide 133: JFsys attaches great importance to talent cultivation and team building, and it now has a professional team for software design, R&D and consulting service. Among all the R&D stuff, 90% of them are graduated from top Chinese universities. Meanwhile, JFsys has established sound study and research cooperation relation with top-class universities like Peking University, Beijing University of Technology, and Beijing Jiaotong University. Besides, JFsys established “JFsys Scholarship"in Beijing Jiaotong University, which formed a solid foundation for JFsys's talent introduction and cultivation. Jfsys sets its goal of becoming one of the leading internationalized software outsourcing and high-end IT service providers in China in five years. We have strong confidence to achieve the goal through our sound enterprise operation system, stable personnel and efficient working style. Case Study： Customer: A German Shipping Management Company Cooperation Background: This German client is one of the world’s biggest Shipping Management Companies with branches and agencies all over the world. Thus this requires this group company to be very internationalized, computerized and a lot of enterprise applications need to be developed. In order to achieve cost-effectiveness, they decided to outsource these projects. They used to use a Polish software technology company as its outsourcing provider. We all know Poland is close to Germany and convenient for the customer to access, however this cooperation didn’t survive for over 3 years due to the unsatisfactory work 133 Slide 134: they have done either in terms of technology or performance. So the customer began a new round of vendor selection. They went to Philippines, India and China and India again, after comparison, they finally choose us as the provider. Up to now we have cooperated pleasantly for more than 4 years, and JFsys developed a series of software for them, which have been used in the customer’s branches and agencies globally and received excellent reputation. The customer is very satisfied with our services and thinks highly of our technology. Cooperation time: More than 4 years Technologies: .Net, C#, ASP.Net, HTML, JavaScript, COM, SQL Server Main products: Seafarer Management System Seafarer Travel Booking System Forward Planning System Seafarer Recruitment System Number of engineers: 20 Effective result for customer: The above systems have already been used in more than 1000 branches or agencies of the customer globally. These systems greatly reduce errors, improve productivity, smarter enterprise workflow. With no compromises to system reliability and a perfect record of successful installations spanning, JFsys has helped this client company become the standard-bearer in the field. 134 Slide 135: No. 37 Join Innovation Technology Co., Ltd. About Company: Join Innovation Technology Co., Ltd. is a professional BPO (Business Process Outsourcing) service provider. Established in Jan. 2006, with registered capital 45 Million RMB, JOIN registered in Xi’an Software Park (National Software Industrial Base under the Torch Project, Top 10 National Software Export Base) In addition, JOIN is the “Hi-tech Enterprise” certificated by the Ministry of Science and Technology. As the business developed fast in recent two years, JOIN successively setup sub-branches in Xinjiang, Hainan and Chongqing, and established agencies and sub-companies in New York, Newcastle, Tokyo and Sydney. At present, JOIN has more than 1000 staff with BPO and technical teams know how and native sales network, and attain Top 50 Outsourcing Service Providers in China in 2007. With commitment to technology innovation and helping clients realize values, JOIN specialized at providing professional digital solutions fall in financial, insurance, education, justice, publishing, healthcare, utilities and government, and received high praises and reputation from overseas clients especially from Europe, America and Japan. JOIN consistent enhances management system, 135 Slide 136: and attained ISO9001:2000 and ISO14001:2004 on Aug. 2008. Now we are holding ISO/IEC 27001:2005 training for higher management standards. Adhere to “Professional, Pragmatic, Precise, Efficient” value, JOIN will continue to serve society and win respect by sincerity, create resplendence by professional! Enterprise qualification: 2008 ISO9001:2000 ISO14001:2004 ISO/IEC 27001:2005 Case Study： The Client: A British International Vintners Exchange The Problem: A leading exchange for fine wine in Britain mainly providing internet and phone based exchange platform. As their demand for improving service level, enriching database information, and increasing international presence, they need to undertake the wine information processing work to import paper into electronic databases for updating and search. However the client hasn’t established the information processing methods. They need to achieve… • • • Reduce the back office cost to focus on core competency; Ability to undertake the task in high quality, urgent and huge; Data security and privacy; 136 Slide 137: The Solution: Cooperate with JOIN to carry out BPO solutions JOIN designs and implements the solution including requirements analysis, process design and customized, pilot project and project on-going, thus we adopt front-to end methods to provide one-stop solutions. Our business team solves the problems on site and delivers the electronic scanned documents in batches through secured internet connection to China to process at low cost and high efficiency. Our self-developed Data Entry System enables our hundreds of operators to process electronic images at the same time with advanced OCR and fields-segmentation techniques to ensure high accuracy. Thus avoid man-made errors and keep data secured. Benefits to client: • • 100% accuracy. Dedicated operators work on 2 shifts ensures the work delivered by daily delivery. • Improve their efficiency and management level; client doesn’t need to worry about process paper information anymore. 137 Slide 138: No.38 Edgesoft (Dalian) Co., Ltd. About Company: Edgesoft (Dalian) Co., Ltd. was established on October 18th, 2000, formerly the well-known Japanese company Livedoor China wholly-owned subsidiary. May 2006, Shanghai Branch was established. June 2007, the Dalian Edgesoft computer vocational training school set up. July 2007, Mr. Xu Yueping registered capital of 2.68 million U.S. dollars and changed the company into foreign-owned enterprises. Edgesoft (Dalian) Co., Ltd. is a high-tech enterprise specialized in the INTERNET large-scale application software development and system integration. projects mainly relate to securities, foreign exchange, futures, E-banking, personal credit and other financial system, financial portal website, financial system, mail system, large-scale portal website, Mobile Games, GOLF club system and other fields; Besides there are also financial center, Call Center, IT support (and Operations Center) and other BPO business cooperation; at the same time education and talents dispatch have also started and is gradually expanding. Since its set up, the company has attracted a large number of people at home and abroad with its unique business philosophy, the internationalization of the management system, advanced talent strategic orientation, full of enthusiasm and creativity of the leadership team. After six years of development, the company currently employs more than 200 staff, they are technical experts with experience of more than five years in the areas of Java / C / C + + / Perl / PHP, Unix / Linux / Windows / Mac and so on, besides ,Their technical level are on the international front, and have abundant industry development experience. Exports exchange increased to 50 million RMB from the initial 1.1 million RMB, total 6 years 138 Slide 139: export change of more than 0.1 billion, having become the leader in the Japan outsourcing industry. Enterprise qualification: 2004 2007 ISO9001:2000 CMMI L3 Case Study： FX Exchange Margin Trading System Development FX foreign exchange Margin Trading System (hereinafter referred to as FX system) is divided into FX foreign exchange system, FX virtual system, FXINFO system and AFX foreign exchange system. FX system can provide 18 kinds of convertible currency for the transaction. The user can carry out a variety of trade transactions (2Way Price, index, IFD, OCO, IFO, change / cancellation of mass new orders, Change / Cancellation of mass billing Order). Users can carry out transactions at any time through personal computers, mobiles. FX system provides 7 X 24-hour telephone and mail services support. In order to provide a more humanized service, users can first have a test in the free FX virtual system which provides the real exchange rate and the user can free apply it (that is stored three million for practice), which maximally reduce the user's operational risk. FXINFO system was developed in for users to get information and timely master professional index released by various countries in a more convenient way, including the latest economic news from Reuters, Dow Jones, etc. 139 Slide 140: AFX exchange system is the same product of FX. However, it services users from different areas, and different groups. Project evaluation FX Exchange Margin Trading System greatly exceeded the anticipation after its official operation. FX Exchange Margin Trading System website makes it convenient to carry out the transaction for financial investment users of different genders, ages, range and needs with its layout which is easier to understand and simpler to operate FX system has no cumbersome system installation, and it provides exchange rate charts, Flash advanced functionality interface. As long as there is a PC or mobile phone, transaction can be carried out at any location, with the result of the daily trading volume can reached ¥ 60 billion during the system's peak period. With the company’s stringent management, as well as the endeavour of the development and operations team and the customer service team, FX Exchange Margin Trading system website is constantly enhancing its system function, increasing the customer satisfaction degree and the system popularity. 140 Slide 141: No.39 Easteq About Company: Shanghai Easteq software is an IT Company focused on communication software development and outsourcing service, system integration, software and outsourcing service. Headquartered in Shanghai, Easteq has offices in Paris, Munich, Los Angeles, Beijing and Shenzhen. The company has more than 100 employees, 85% of which are software development and service engineers, and 5% are project consultants, project architects and senior project managers. The company's business covers areas like real-time data communication, video application, wireless network product, overseas software development as well as local secondary development and so on. Easteq’s software engineers have an average of three years of development experiences; most of them have participated in or presided over large-scale projects, having abundant experiences in the language selection and application. Easteq also have good developers and sales staff in Shanghai, Shenzhen, Paris and other places to serve you at any time. 141 Slide 142: Case Study： Easteq is the leading company who provides the telecommunications, operators and enterprises with easy-to-use, interactive hypermedia communications. According to customer’s demand, the professional software development team of Easteq can provides one-stop solution from consulting, needs analysis, design, development, testing, implementation, training, maintenance to the track support etc. , as well as services such as secondary development. Easteq‘s customers : China Telecom, Zhonghua Telecom, Huawei, Shanghai Automotive Industry (Group) Corporation, Xinhua Bookstore, the U.S. instant messaging software company, Strixsystem, Sony, etc. 142 Slide 143: No.40 Beijing CCID Tong Call Center Co., Ltd. About Company: Founded in August 2000, Beijing CCID Tong Call Center Co., Ltd. (hereinafter shortened as "CCID Call") is the core enterprise affiliated to CCID Group (http://www.ccidgroup.net/ ), and concentrates on consulting and outsourcing business. It is professionally engaged in Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) and Knowledge Process Outsourcing (KPO) in customer service management field. The company is headquartered in Beijing, with an embranchment institution in Shanghai. Relying on the powerful resources platform of CCID Group, the competitive advantages of its industry resources, operation experience and professional technical ability, CCID Call steadily holds its business philosophy of continuing to provide the highest quality services with lower cost to its customer. Based on customer service management, CCID Call is committed to providing the total solution for consulting + implementation + outsourcing to upgrade the customer lifetime value. 143 Slide 144: As one of the earliest domestic enterprises dedicated to providing outsourcing service in China, CCID Call's professional services includes inbound, outbound, staff outsourcing, offshore outsourcing, quality monitor &control, process reengineering, knowledge management and customer analysis, as well as the construction of business process management system, workforce management system, data resource management system and customer relationship management system. Our clients cover government, finance, telecommunication, automobile, electronic information fields. CCID Call dedicates to become the NO.1 expert on database marketing, the NO.1 brand for outsourcing service operator, and the NO.1 consultant on customer service management. Enterprise qualification: 2008 ISO9001:2000 Case Study：Company F is a famous automobile manufacturer and seller in the world. Automotive customer service problems are relatively professional and complicated, especially after China joins WTO, Automotive Industry Competition is more intense. Company F expects to depend on the third specialist agency which can supply the systems of professional training and fair quality monitor& control and evaluation for its call center. With the help, Company F could continuously enhance the customer service quality, perfect after-sales service and maintenance system, so as to form the advantage of market different competition and expand market share further. After a multi-inspection and evaluation, company F chose CCID Call’s quality monitor& control at last. The service includes, 144 Slide 145: Upgrading the existing project KPI Assisting to establish the staff training system Developing the targeted training courses Establishing and improving the multi-faceted operation manual Improving the process system Establishing and improving the operation log Introducing the best practice of call center industry Reducing the operation risk of company F’s call center finally 145 Slide 146: No.41 JINAN ENPUT DATA SERVICE CO., LTD. About Company: Jinan Enput Data Service Co. is based in QiLu Software Park, Jinan High-tech Development Zone, China. Is honored as Jinan Backbone BPO Enterprise & Chinasourcing - 2007 Top 50 Service Outsourcing Providers. Having begun to specialize in data conversion applications since 1995, we convert data from various paper-based sources into a structured electronic form for clients whose businesses are heavily dependent on information, such as publishers, large corporations, libraries, government agencies, and other online information providers. We specializes in sophisticated conversion processes using Standard Generalized Markup Language (SGML), eXtensible Markup Language (XML), and Hypertext Markup Language (HTML) for technical documents, legal publishing, newspapers, journals, encyclopedias and documents with or without tables etc.. We also perform content conversion services using client proprietary mark-up languages. You send your data in the form of Paper documents, book, microfilm, microfiche or image files (.Tif, PDF, Gif, Jpeg, etc.) .In turn you receive your data in any file format (Txt, PDF, Doc, etc) or any media (CDs, Tape, Zip disk, etc.) via Internet, FTP, VPN, Telnet, etc.. 146 Slide 147: Our conversion services are designed to support organizations engaged in improving their Document/Data Lifecycle Management. Case Study： Project Code：DBNL Client：THE DIGITAL LIBRARY OF DUTCH LITERATURE Requirement：Data entry of loose leaves books into XML format Project Start Time：Jan., 2007 Project Condition: Undergoing Volume: 30-40 mb per month Character Accuracy At least 99.995% or better DTD Standard: TEIXLITE.DTD 147 Slide 148: No.42 Image Solution Inc. About Company: Drug discovery and development is a long and expensive process. It can take up to 12 years and close to $1 billion to develop and market a new drug or treatment. Clinical trials are the biggest bottleneck in the process, eating up a third of the development budget and, industry wide, generating more than 250 million Case Report Form pages each year. And, although the first commercial electronic data capture system was introduced in 1985, more than three quarters of all studies are still conducted on paper. From the beginning, ISI has been committed to sharing its success by donating 10 percent of annual net profits to charitable organizations such as The United Way, The American Red Cross, NJ Deaf Children’s Association and the Wishing Well Foundation, among others. This spirit of giving and empowerment, as well as the core values of integrity , satisfaction and innovation that pervade the ISI organization, is the foundation of the company’s success. Today ISI is a recognized leader in the area of electronic submissions of New Drug Applications, clinical data and document management in addition to popular Acrobat plug-in based publishing tools. By designing, developing, implementing and supporting advanced technologies, ISI has assisted many of the world's foremost pharmaceutical companies in reducing the time and cost associated 148 Slide 149: with electronic NDA development, compilation, submission, and review. ISI World Headquarters is located in Whippany, NJ, with West Coast regional offices in San Francisco, California, and satellite offices throughout the United States. ISI International is located in Frankfurt, Germany, with additional offices in Bristol, UK. ISI Asia-Pacific supports operations in Seoul, South Korea. In partnership with CAC Corporation, ISI also markets its products and services in Japan. Case Study： On behalf of Alkermes, Inc. and the Vivitrex Team, I would like to extend our sincerest thanks to Image Solutions, Inc. for their exceptional performance and professionalism displayed throughout the Vivitrex eCTD project. Without the unyielding dedication and commitment from David Cheong, our project manager, Alkermes, Inc. would not have achieved its stretch goal of filing on March 31, 2005. David was a consummate professional who directed and enabled the ISI team consisting of Theresa Yoon, Byul Han, Eric Chang, Michael Barbato, and Sunkyn Park. The ISI Team relentlessly processed submission documents and data in a timely manner despite many documents arriving at ISI late in the timeline. David and his team worked through a holy holiday weekend which further attests to ISI’s dedication to the partnership. Mary Collins, Steven Im, Brad Kim, and Jeanie Kwon were honest and collaborative, and never lost sight of our partnership’s goal. In addition, ISI’s excellent rapport with FDA’s electronic document control room in the critical hours leading up to delivery of the Vivitrex eCTD was instrumental in achieving delivery of Alkermes’ 1st NDA, an eCTD for Vivitrex on March 31, 2005. Again, on behalf of Alkermes Inc., many thanks for all of ISI’s hard work and we 149 Slide 150*: look forward to future collaborative efforts. No. 43 Beijing Eskalate Technology Co., Ltd About Company: Beijing Eskalate Technology was found in 2004, Headquartered in ZhongGuan Cun, the Silicon Valley of China ,Eskalate Technology is a IT Service Company to serve global clients. Eskalate is a certified cutting edge technology focused company of Beijing by Chinese government. Our business scope ranges from business analysis, software design, coding and testing. We offer our service at any stage during software development cycle. We also provide software localization, maintenance, ODC(offshore development center) set up and transfer, onsite work in North America and Europe. Our management team have excellent software development management experience with Fortune 500 companies. 100% of engineers have Computer Science/Engineers bachelor degree and 85% have master degree or above. Most senior engineers and Project Managers can speak good English. 150