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Slide 2: Field of Consciousness
Slide 3: How do you go about Establishing Rapport?  You need Self-Confidence  You must Understand People  You must be Enthusiastic  You must make Eye Contact  You must be Interested in them
Slide 4: Hearing Smell Seeing Taste Touch
Slide 5: Communication - Meaning  Communication is a dynamic process…  through this process we convey a thought or feeling to someone else.  how it is received depends on a set of events, stimuli, that person is exposed to.  how you say what you say plays an important role in communication.
Slide 6: TOTAL COMMUNICATION PROCESS Writing 9% Reading 16% Speaking 30% Listening 45%
Slide 7: LEVELS OF COMMUNICATION  VERBAL  Intra verbal: intonation of word and sound  Extra verbal verbal: implication of words and phrases, semantics  NON-VERBAL  Gestures  Postures  Movements  SYMBOLIC
Slide 8: Barriers in Communication (that have to do with the COMMUNICATOR)  Unwillingness to say things differently  Unwillingness to relate to others differently  Unwillingness to learn new approaches  Lack of Self-Confidence  Lack of Enthusiasm  Voice quality  Prejudice
Slide 9: Barriers in Communication messages Negative Self Image Lack of Feedback Lack of Motivation and Training Language and Vocabulary Level Lack of Self Awareness (that have to do with the COMMUNICATOR)  Disagreement between verbal and non-verbal     
Slide 10: Barriers in Communication (that have to do with the RECEIVER)        Selective Perception Unwillingness to Change Lack of Interest in the Topic/Subject Prejudice & Belief System Rebuttal Instincts Personal Value System Here-and-Now internal & external factors
Slide 11: External Barriers in Communication  Environment  The venue  The effect of noise  Temperature in the room  Other People – Status, Education  Time
Slide 12: 5 Basic reasons we Do Not Listen  Listening is Hard Work  Competition  The Rush for Action  Speed differences (120 wpm v/s 360 wpm)  Lack of Training
Slide 13: 4 Levels of Listening  The Non-Listener  The Marginal Listener  The Evaluative Listener  The Active Listener
Slide 14: Improving Listening Skills By not being Preoccupied Being Open Minded & Non Defensive Minimizing Interruptions Effective Listening is: Hearing, interpreting when necessary, understanding the message and relating to it.  By Asking Questions    
Slide 15: COMMUNICATION  7% WORDS  Words are only labels and the listeners put their own interpretation on speakers words  38% PARALINGUISTIC  The way in which something is said - the accent, tone and voice modulation is important to the listener.  55% BODY LANGUAGE  What a speaker looks like while delivering a message affects the listener’s understanding most.
Slide 16: TYPES OF BODY LANGUAGE Remember that you are dealing with “PEOPLE”  (P)OSTURES & GESTURES  (E)YE CONTACT  How’s your “Lighthouse”?  How do you position yourself?  How do you use hand gestures? Stance?  (O)RIENTATION  (P)RESENTATION  (L)OOKS  How do you deliver your message?  Are your looks, appearance, dress important?  Are you using facial expressions to express emotion?  (E)PRESSIONS OF EMOTION
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