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Slide 1: Benchmarking Cross Reference to the Consulting Process Framework © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 1
Slide 2: BENCHMARKING PROJECT APPROACH Build Relationships Enable Change Project Planning and Organization Understand Your Own Process Select and Recruit Benchmarking Partners Collect Field Data Analyse Current and Future Performance Gaps Adapt and Incorporate Best Practices Measure and Recalibrate Learn and Share Manage the Process © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 2
Slide 3: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success Project Planning and Organization Understand Your Own Process Select and Recruit Benchmarking Partners Collect Field Data Analyse Current and Future Performance Gaps Adapt and Incorporate Best Practices Measure and Recalibrate © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 3
Slide 4: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success Create Communication Plan PHASE 1 Determine What to Benchmark Organize Steering Committee Assess Organizational Receptiveness For Change Design Benchmarking Analysis Framework Organize The Project Conduct Background Research Quality Assurance © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 4
Slide 5: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success Project Planning and Organization Understand Your Own Process Select and Recruit Benchmarking Partners Collect Field Data Analyse Current and Future Performance Gaps Adapt and Incorporate Best Practices Measure and Recalibrate © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 5
Slide 6: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success Create Communication Plan PHASE 1 Determine What to Benchmark Organize Steering Committee Assess Organizational Receptiveness For Change Design Benchmarking Analysis Framework Organize The Project Conduct Background Research Quality Assurance © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 6
Slide 7: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success PHASE 2 Analyse Current Processes Determine and Collect Key Performance Indicators Determine Processes Problems © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 7
Slide 8: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success PHASE 3 Establish Criteria For Selection Identify Potential Companies Evaluate The Potential Companies Recruit The Benchmarking Partner(s) © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 8
Slide 9: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success PHASE 4 Select Collection Method Design Questionnaire/ Agenda Prepare Recipient Prepare For Field Visit Conduct Field Visits © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 9
Slide 10: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success Project Planning and Organization Understand Your Own Process Select and Recruit Benchmarking Partners Collect Field Data Analyse Current and Future Performance Gaps Adapt and Incorporate Best Practices Measure and Recalibrate © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 10
Slide 11: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success PHASE 5 Analyse Comparative Performance and Processes PHASE 6 Develop Conclusions and Communicate Develop Implementation Plan Develop Training Programs Implement Plan and Monitor Results Complete Management Review © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 11
Slide 12: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success Project Planning and Organization Understand Your Own Process Select and Recruit Benchmarking Partners Collect Field Data Analyse Current and Future Performance Gaps Adapt and Incorporate Best Practices Measure and Recalibrate © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 12
Slide 13: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success PHASE 5 Analyse Comparative Performance and Processes PHASE 6 Develop Conclusions and Communicate Develop Implementation Plan Develop Training Programs Implement Plan and Monitor Results Complete Management Review © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 13
Slide 14: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success Project Planning and Organization Understand Your Own Process Select and Recruit Benchmarking Partners Collect Field Data Analyse Current and Future Performance Gaps Adapt and Incorporate Best Practices Measure and Recalibrate © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 14
Slide 15: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success PHASE 6 Develop Implementation Plan Develop Training Programs Implement Plan and Monitor Results Complete Management Review © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 15
Slide 16: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success Project Planning and Organization Understand Your Own Process Select and Recruit Benchmarking Partners Collect Field Data Analyse Current and Future Performance Gaps Adapt and Incorporate Best Practices Measure and Recalibrate © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 16
Slide 17: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success PHASE 6 Develop Implementation Plan Develop Training Programs Implement Plan and Monitor Results Complete Management Review © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 17
Slide 18: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success Project Planning and Organization Understand Your Own Process Select and Recruit Benchmarking Partners Collect Field Data Analyse Current and Future Performance Gaps Adapt and Incorporate Best Practices Measure and Recalibrate © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 18
Slide 19: Assess Systemic Needs Perform Targeted Analysis Design & Develop Alternative Solutions Test & Refine Solutions Develop Systemic Performance Measures Realize Change Measure Success PHASE 6 Develop Implementation Plan Develop Training Programs Implement Plan and Monitor Results Complete Management Review © 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. 19