Slide 1: Change is INN
Thank you for Joining us on the Stay Real journey this week… ATLDU: Atlanta GA September 28 – October 1, 2009
Slide 2: Leading the Guest Experienc e Day 1!
Slide 3: Leaders must encourage their organizations to dance to forms of music yet to be heard. ~ Warren Bennis
Slide 4: Leaders are not born… Leaders are made, and they are made by effort and hard work. ~ Vince Lombardi
Slide 5: Leaders see more in other people than other people see in themselves. ~ Unknown
Slide 6: It is only as we develop others that we permanently succeed. ~ Harvey S. Firestone
Slide 9: “A good leader inspires people to have confidence in the leader, a great leader inspires people to have confidence in themselves” ~ Unknown
Slide 11: “Coming together is a beginning. Keeping together is progress. Working together is success.” ~ Henry Ford
Slide 13: “Motivation is an external, temporary high that pushes you forward. Inspiration is a sustainable internal glow which pulls you forward." ~ Thomas Leonard
Slide 15: “A leader is one who knows the way, goes the way, and shows the way.” ~ John C. Maxwell
Slide 16: Leaders also know that their real security lies in their personal capabilities, not in their power or position. ~ Max DePree
Slide 18: Leading the Guest Experience Day 2!
Slide 19: If you think you can, you can. And if you think you can't, you're right. ~ Mary Kay Ash
Slide 20: People support what they create. ~ Unknown
Slide 21: Setting goals is the first step in turning the invisible into the visible. ~ Anthony Robbins
Slide 24: Your job is to touch everyone and get into their soul. ~ Jack Welch
Slide 26: We expected that good-togreat leaders would begin by setting a new vision and strategy. We found instead that they first got the right people on the bus, the wrong people off the bus, and the right people in the right seats — and then they figured out where to drive it. ~ Jim Collins, author of Good to Great
Slide 28: Championing the Guest Experience Day 3!
Slide 31: If you own the problem, you own the customer. If you lose the problem, you lose the customer. It’s just that simple. ~ Unknown
Slide 33: You can teach the head … But it is HARDER to teach the heart.
Slide 34: “There's a difference between interest and commitment. When you're interested in doing something, you do it only when circumstance permit. When you're committed to something, you accept no excuses, only results.”
Slide 36: “A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves.” ~ Lao Tzu
Slide 37: The object is not to see through one another, but to see one another through. ~ Peter DeVries
Slide 38: Winners never quit. And quitters never win. ~ Vince Lombardi
Slide 42: “That some achieve great success, is proof to all that others can achieve it as well.” ~ Abraham Lincoln
Slide 43: Championing the Guest Experience Day 4!
Slide 46: “Thought is the sculptor which creates the person you wish to be.” ~ Henry David Thoreau
Slide 49: “Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all.” Dale Carnegie
Slide 50: “In those days, you wouldn't dream of renting a room without inspecting it first. I wanted to create a brand that people could trust.” ~ Kemmons Wilson
Slide 51: A leader takes people where they want to go. A great leader takes people where they don't necessarily want to go but ought to be. ~ Rosalynn Carter
Slide 52: “The thing always happens that you really believe in; and the belief in a thing makes it happen.” ~ Frank Lloyd Wright
Slide 54: “The greatest achievement of the human spirit is to live up to one's opportunities and make the most of one's resources.” ~ Vauvenargues
Slide 55: “The real winners in life are the people who look at every situation with an expectation that they can make it work or make it better” ~ Barbara Pletcher
Slide 56: Thanks for keeping it REAL this week because the journey ahead will require you to… STAY REAL!
The future is in YOUR hands – and success is well within your grasp! Keep in touch! Chris & Ruth
