Upcoming Webinar - Transforming Contact Centers: Best Practices from the Trenches
KANA is pleased to have Vikas Nehru, Vice President of Product Marketing at KANA present on How leading enterprises have transformed their contact centers with adaptive desktops . Join us for a one-hour webinar on June 30, 2011 at 10:00 AM PDT / 1:00PM EDT
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Tags: adaptive desktop adaptive agent desktops Service Experience Management contact centers webinar web cast live webinar
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Upcoming Webinar Xerox Case Study Six Best Practices for Agent Knowledge Management
KANA is pleased to have Mary Fenlon, Director of Knowledge Management at Xerox and John Chmaj, Chief Knowledge Management Strategist at KANA present on ways Xerox has followed each practice to generate value for agents, customers. Watch this live webinar on June 22, 2011 at 10:00 AM PDT / 1:00PM EDT
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Tags: Knowledge management Service Experience Management customer service process contact center knowledgeable agents webinar web cast live webinar
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8 sep 02
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