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ShoreTel Enhanced Workgroup Services |
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Historically, there were three services in the ShoreTel architecture that were no distributed to other servers. To over simplify, this meant that if the HQ server (read primary server) was unavailable, the services that were not distributed would not function.
Uploaded by: drvoip Added: 1 year ago
Views: 715 Thumbs: 0 Comments: 0
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shoretel
voip
voip installation
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The ShoreTel Workgroup Monitor Kicks Butt |
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As you can tell from our video library and blogs, we are very excited supporters of the ShoreTel Contact Center! You can not find a more feature rich or cost effective solution to call routing, email routing and web collaboration!
Uploaded by: drvoip Added: 1 year ago
Views: 583 Thumbs: 0 Comments: 0
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shoretel
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voip installation
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“Call flow” the callers experience when reaching your business! |
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Having managed 1000’s of telephone system deployments over my career, one subject continues to be the project “speed bump”. You might think that the core issues of network configuration, WAN traffic planning, QOS and DHCP services might be the issues that cause a phone system deployment to go “sideways”, but you would be wrong
Uploaded by: drvoip Added: 1 year ago
Views: 374 Thumbs: 0 Comments: 0
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shoretel
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voip installation
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ShoreTel Phone Security and the Terminated Employee |
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Recently a client discoverd that at terminated employee, gone for almost a month, was still answering his office extension from his cell phone! We have so many technology options for mobility today that the HR deparment most be going nuts trying to keep the “exit interview” check list up to date!
Uploaded by: drvoip Added: 1 year ago
Views: 416 Thumbs: 0 Comments: 0
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shoretel
voip
voip installation
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ShoreTel Route a Call based on Area Code or Mood |
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Maybe we could use ShoreTel “Call handling modes” to get the job done? Features like “Personal Operator” and “Find/Follow Me” are offered to callers once they are in your Voice message box and they can be very useful by offering callers options beyond leaving a message at the beep! Call handling modes, however, can only be applied after the call is answered! What is required in the application described above, is the ability to manipulate a “ringing” telephone call and redirect that call before the call is answered.
Uploaded by: drvoip Added: 1 year ago
Views: 425 Thumbs: 0 Comments: 0
Tags:
shoretel
voip
voip installation
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