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Vocantas was approached by a large US utility to develop an Integrated Voice Response Solution (IVRS) to increase the call capacity that their agents could handle and to provide better after-hours service. Vocantas’ Utilities OnCall™ integrated Pronexus VBVoice™ to handle account inquiries, bill payments and credit card transactions. Improved after-hours self-service was particularly useful for disconnected customers who could request reconnection immediately following paying their bill.
Uploaded by: Pronexus Added: 1 year ago
Views: 154 Thumbs: 0 Comments: 0
Tags:
ivr
ivr software
vbvoice
ivr development
pronexus
utilities ivr
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