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163 slides include: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, what to say and addressing excuses, implementing a program and examining behaviors, 7 practical steps to customer service, performance standards and quality, looking to the future, Q& A's, increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more.
Uploaded by: ReadySetPresent Added: 3 years ago
Views: 10324 Thumbs: 12 Comments: 5
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customer service powerpoint content
customer service ppt
sales ppt
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telemarketing
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service standards
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tools to address excuses
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