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With emails companies can reduce their cost per contact by up to 75-80 percent compared to phone interactions as emails are said to be one of the fastest growing customer service channels. Although Web self-service, Web chat and communities receive more ink and visibility, email continues to grow steadily and while customers want to use email
Uploaded by: anon-516861 Added: 7 months ago
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Tags:
knowledge management software
Customer Experience Management
Social CRM
eMail Response
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