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KM Martyn Laycock Knowledge Management I 2001

KM Martyn Laycock Knowledge Management I 2001

know-ledge n. 1a awareness or familiarity gained by experience, b a person’s range of information 2a a theoretical or practical understanding of a subject, language etc. b the sum of what is known DORLAND KINDERSLEY Illustrated Oxford Dictionary


Uploaded by: fish    Added: 6 years ago     Views: 2081     Thumbs: 0    Comments: 0   

Tags: Knowledge  Management 


 

Knowledge NHSl PART1 Final Jan 2005

Knowledge NHSl PART1 Final Jan 2005

In this three-part Module we explore the subjects of learning and knowledge, their characteristics, their roles in organisations, and in society, their attainment and application, and also their management in an organizational sense. Throughout we shall make specific reference to healthcare and, particularly, to learning and the management of knowledge in the National Health Service (NHS).
At numerous points in our three modules we shall refer to an number of management experts, specialists and ‘thought leaders’, one of whom – Peter Drucker – is perceived by many to be the ‘thought leader’, the management guru who points the way, often with almost chilling clarity, to the future. Thus it is that we open our first module with two quotations from Drucker’s 1999 book “Management Challenges of the 21st Century” :

“In today’s economy the most important resource is no longer labour, capital or land - it is knowledge.”


Uploaded by: fish    Added: 6 years ago     Views: 2316     Thumbs: 2    Comments: 0   

Tags: Knowledge  Management 


 

knowledge-management-system

knowledge-management-system

American Megatrends Knowledge Management System is a powerful and easy to use system to manage your corporate knowledgebase. AMI KMS helps organizations
to create a systematic process by which content can be created,captured, shared, and leveraged by the organization.


Uploaded by: amiindia    Added: 11 months ago     Views: 36     Thumbs: 0    Comments: 0   

Tags: KMS  Knowledge Management  Knowledge Management systems 


 

Essentials of Knowledge Management

Essentials of Knowledge Management

Essentials of Knowledge Management

Download :

http://www.wiredshelf.com/?pnr_id=527

More info:

http://shara.ws


Uploaded by: gjhyj    Added: 3 years ago     Views: 401     Thumbs: 0    Comments: 0   

Tags: Essentials  of  Knowledge  Management 


 

Nim Cube Unfoldign The Innovation Cube

Nim Cube Unfoldign The Innovation Cube


Uploaded by: ashvinv    Added: 2 years ago     Views: 261     Thumbs: 0    Comments: 0   

Tags: innovation  knowledge management 


 

Managed Services for Global Consulting

Managed Services for Global Consulting

Keeping your applications and systems running efficiently and cost effectively requires the right experience and expertise. With Managed Services, you can maximize business-focused services to manage, administer, and optimize your applications and environment.


Uploaded by: kanasoftware    Added: 2 years ago     Views: 142     Thumbs: 0    Comments: 0   

Tags: customer service solutions  Managed services  Knowledge Management 


 

Knowledge Corp 2010

Knowledge Corp 2010

Knowledge Corp 2010


Uploaded by: boisirid    Added: 2 years ago     Views: 76     Thumbs: 0    Comments: 0   

Tags: management  km  gestion des connaissances  knowledge management 


 

Colaboracao em PeD as fronteiras emergentes da inovacao

Colaboracao em PeD as fronteiras emergentes da inovacao

Colaboracao em PeD as fronteiras emergentes da inovacao


Uploaded by: slubena    Added: 2 years ago     Views: 185     Thumbs: 0    Comments: 0   

Tags: offshore gambling  knowledge  management  terraforum  collaboration  innovation 


 

Making Email a Part of the Web Self Service Strategy

Making Email a Part of the Web Self Service Strategy

With emails companies can reduce their cost per contact by up to 75-80 percent compared to phone interactions as emails are said to be one of the fastest growing customer service channels. Although Web self-service, Web chat and communities receive more ink and visibility, email continues to grow steadily and while customers want to use email


Uploaded by: anon-516861    Added: 2 years ago     Views: 158     Thumbs: 0    Comments: 0   

Tags: knowledge management software  Customer Experience Management  Social CRM  eMail Response 


 

The Importance of Empowering Knowledge Workers at a Call Center

The Importance of Empowering Knowledge Workers at a Call Center

Effective customer service at a call center does not just comprise of effectively managing phone calls, but also includes empowering the knowledge workers with the required knowledge. Customer service agents interact with customers directly and they play a vitally significant role in the quality of your customer experience.


Uploaded by: kanasoftware    Added: 2 years ago     Views: 188     Thumbs: 0    Comments: 0   

Tags: knowledge management software  Customer experience management  Lagan  agent desktop 


 

Upcoming Webinar The Customer Shouts Back — A Discussion with Emmy Award Winning Ross Shafer

Upcoming Webinar The Customer Shouts Back — A Discussion with Emmy Award Winning Ross Shafer

Prepare to be entertained. Join Ross Shafer, Emmy® Award winning network host, writer, and producer and KANA's Vice President of Product Marketing, Vikas Nehru for a one-hour free webinar Wed- November 2, 2011, 8:00AM PT / 11:00AM ET / 4:00PM GMT


Uploaded by: kanasoftware    Added: 2 years ago     Views: 114     Thumbs: 0    Comments: 0   

Tags: Service Experience Management  knowledge management  managed services  webself  eservice 


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