IVR - Vocantas Improves Customer Service at a US Utility with Pronexus VBVoice-based Solution
Vocantas was approached by a large US utility to develop an Integrated Voice Response Solution (IVRS) to increase the call capacity that their agents could handle and to provide better after-hours service. Vocantas’ Utilities OnCall™ integrated Pronexus VBVoice™ to handle account inquiries, bill payments and credit card transactions. Improved after-hours self-service was particularly useful for disconnected customers who could request reconnection immediately following paying their bill.
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Insurance Industry IVR - Pronexus Case Study
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CabCall’s State-of-the-art IVR Solution Enables Change in Business Model and Market Expansion
CabCall wanted to develop a more advanced taxi booking and dispatching system and was looking for a scalable, cost-effective Interactive Voice Response (IVR) solution that could handle remotely connecting to legacy PBXs.
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Tags: ivr development ivr deployment vbvoice pronexus ivr software ivr application .net
IVR Deployment -Scripps Newspaper Group Increases Efficiency with the Help of Pronexus’ IVR Software
The E. W. Scripps Company operates 14 newspapers throughout the United States. Starting with a deployment in one newspaper, Pronexus VBVoice Interactive Voice Response (IVR) software is now deployed in several newspapers and will become a standard within the group by 2013, handling up to 10,000 calls a day. “The usage rate of our VBVoice-powered IVR system is approximately 70% higher than the old systems’,” says Dr. Ed Lindoo, Senior Director of IT Infrastructure for Scripps.
Telnorm Enables Mexican University to Recruit New Students with Predictive Dialer Solution Based on
Telnorm is a leading systems integrator with operations in Mexico and Colombia. When a Mexico City-based university wanted to replace its predictive dialer, Telnorm proposed a solution built with Pronexus VBVoice™ Interactive Voice Response (IVR) toolkit. “The client is very happy with the new predictive dialer which is robust and easy to use,” said Eduardo Gonzalez Garcia, Director of Development for Telnorm.
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Scribe Develops a Customizable Dictation Service for Physicians with Pronexus VBVoice
Dissatisfied with both traditional paper-based clinical information systems and the expensive, complicated offerings from IT companies or enterprise software developers, Scribe wanted a web-based application that wouldn’t require physicians to reinvent the way they practice medicine. With the help of Pronexus VBVoice™, Scribe developed an online solution that allowed physicians to use a telephone or a handheld recorder to dictate information.
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Connect NZ Rapidly Re-Develops Legacy IVR Solution Thanks to Pronexus VBVoice’s Visual Design Approa
Connect NZ needed to re-build an existing order processing Interactive Voice Response (IVR) solution for Wickliffe Limited, a New Zealand warehousing and logistics, e-commerce and printing services company. They looked for an IVR development tool that would allow them to quickly build an advanced system without compromising any of the old application’s functionality. They turned to Pronexus VBVoice ™ because of its flexibility and rapid development environment.
Uploaded by: Pronexus Added: 1 year ago Views: 178 Thumbs: 0 Comments: 0
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