Customer Software: Providing a Platform for Banking Customer Care and Insight Solutions

The IBM Banking Industry Framework provides a software platform along with prebuilt customer care and insight software extensions and solution accelerators to help you significantly speed time to value in your solution implementation.

Uploaded by: IBMBanking    Added: 1 year ago     Views: 340     Thumbs: 0    Comments: 0   

Tags: IBM  smarter planet  banking  customer software  bank customer  customer care  customer insights  banking industry  banking software  smarter banking  banking solutions 

CEM

Moving from CRM to CEM (Customer Equity Management) - A presentation

Uploaded by: paulroemer    Added: 3 years ago     Views: 814     Thumbs: 0    Comments: 0   

Tags: medical  health  call  center  manufacturing  retail  financial  CRM  CEM  planning  value  CLV  ROI  billing  churn  retention  referral  customer  care  experience  equity  management  business  processes