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voip-qos |
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VoIP QOS Network Monitoring and Pathview Cloud!
Uploaded by: drvoip Added: 3 months ago
Views: 261 Thumbs: 0 Comments: 0
Tags:
voip
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Why move the Auto Attendant into the Contact Center |
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Many Call Center applications have an Automated Attendant front end call tree. Typically, you might have an Automated Attendant that plays the familiar On-Hours recoding: “Thank you for calling our company, press 1 for technical support and 2 for sales support”. The question asked in today’s blog is: should the Automated Attendant be located in the PBX or in the Call Center? There are very interesting ramifications for each of these options.
Uploaded by: drvoip Added: 1 month ago
Views: 68 Thumbs: 0 Comments: 0
Tags:
shoretel forums
voip
cisco voip
voip solution
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Mobile Call Manager for the Iphone |
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One of the benefits of a successful blog, is the talented people you meet and the ideas that you exchange with other industry professionals. Through an earlier blog on the subject of connecting an Apple Iphone to a ShoreTel System as a SiP extension, I met such a creative talent: Matt Vlasach of Pacificswell! Matt was both an excited ShoreTel user and a Iphone aficionado.
Uploaded by: drvoip Added: 1 month ago
Views: 51 Thumbs: 0 Comments: 0
Tags:
shoretel forums
voip
cisco voip
voip solution
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To VLAN or not to VLAN |
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An assumption in this blog is that if your company has a ”network administrator” on staff, you have a network that is large enough to require constant ”care and feeding”. As such dumping a bunch of VoIP phones onto your network without VLAN’s would never happen. After all, the fist job of a network administrator is to make the network broadcast space smaller and smaller.
Uploaded by: drvoip Added: 1 month ago
Views: 87 Thumbs: 0 Comments: 0
Tags:
shoretel forums
voip
cisco voip
voip solution
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