CRM, Dead or Dying

Uploaded by: arvinds    Added: 6 months ago     Views: 56     Thumbs: 0    Comments: 0   

Tags: roi  towards  value  old  metrics  equity  business  processes  concepts.  manufacturing  cem  planning  2.0  way  churn  medical  smartest  retention  customer  health20  crm  clv  management  financial  social media  crmcem  center 

CEM

Moving from CRM to CEM (Customer Equity Management) - A presentation

Uploaded by: paulroemer    Added: 3 years ago     Views: 813     Thumbs: 0    Comments: 0   

Tags: medical  health  call  center  manufacturing  retail  financial  CRM  CEM  planning  value  CLV  ROI  billing  churn  retention  referral  customer  care  experience  equity  management  business  processes