http://www.myplick.com/ Sat, 26 Mar 2011 15:19:18 GMT Sat, 26 Mar 2011 15:19:18 GMT This is the feed for plicks uploaded by drvoip 30 http://www.myplick.com/view/0Xoy1f8HLaQ/Stupid-phone-trick-7-How-to-make-iPhone-calls-from-my-ShoreTel-handset drvoip


Yeah, I am sure you were just dying to know how to call your iPhone and have your ShoreTel phone ring? Better yet, pick up your ShoreTel handset and make a call out your iPhone? Actually, it is a useful integration and one that I recently had the opportunity to implement. ]]> Sat, 26 Mar 2011 15:19:18 GMT http://www.myplick.com/view/0Xoy1f8HLaQ/Stupid-phone-trick-7-How-to-make-iPhone-calls-from-my-ShoreTel-handset http://www.myplick.com/view/cwfMM3LidPl/ShoreTel-Compatible-Audio-Conference-Bridge-on-a-Plug-Server drvoip


The Sheevaplug computer is an amazing appliance! Think of the applications you could create on this 3 watt PC often confused as a wall transformer by the uninitiated. In fact I have a bunch of “wall warts” under foot for a variety of electronic devices on my desk that need stepped down AC power and the Sheevaplug server is smaller than any of them! A Plug Computer is designed to draw so little power that it can be left on all the time. ]]> Tue, 29 Jun 2010 08:37:55 GMT http://www.myplick.com/view/cwfMM3LidPl/ShoreTel-Compatible-Audio-Conference-Bridge-on-a-Plug-Server http://www.myplick.com/view/5ht01T_8Rp9/Log-Blog-Debugging-ShoreTel-Voice-Mail-with-vmail.log drvoip


We should probably do several blogs on logs! Logs to an engineer are like finger prints to a cop! Both professionals need to play “detective” and gather all the hints they can in an exhaustive effort to figure out what went wrong! ]]> Mon, 14 Jun 2010 01:01:11 GMT http://www.myplick.com/view/5ht01T_8Rp9/Log-Blog-Debugging-ShoreTel-Voice-Mail-with-vmail.log http://www.myplick.com/view/5o0PBfTIliS/The-ShoreTel-Workgroup-Monitor-Kicks-Butt drvoip


As you can tell from our video library and blogs, we are very excited supporters of the ShoreTel Contact Center! You can not find a more feature rich or cost effective solution to call routing, email routing and web collaboration!]]> Sun, 30 May 2010 23:12:36 GMT http://www.myplick.com/view/5o0PBfTIliS/The-ShoreTel-Workgroup-Monitor-Kicks-Butt http://www.myplick.com/view/bL-mjKIKy_C/ShoreTel-ECC-the-powerful-change-call-profile-scripting-tool drvoip


Call Profiles can be of two varieties in the ShoreTel Enterprise Contact Center. They are either System Mandatory or User definable. ( Actually, to be absolutely correct, we need to acknowledge that “Skill Sets” are another type of call profile, but we are including them as User definable). ]]> Sun, 30 May 2010 23:11:02 GMT http://www.myplick.com/view/bL-mjKIKy_C/ShoreTel-ECC-the-powerful-change-call-profile-scripting-tool http://www.myplick.com/view/fpqgiulKG3a/ShoreTel-Enterprise-Contact-Center-Call-Routing-based-on-Schedules drvoip


If you have been following our tech tips, you know that route points in the ShoreTel IPBX have a matching IRN in the Contact Center. If you want to route a call to a different destination based on the date and time that a call hits the Contact Center, how and where would you apply the schedule?]]> Mon, 24 May 2010 02:30:06 GMT http://www.myplick.com/view/fpqgiulKG3a/ShoreTel-Enterprise-Contact-Center-Call-Routing-based-on-Schedules http://www.myplick.com/view/1e-epL8Mozk/ShoreTel-Enhanced-Workgroup-Services drvoip


Historically, there were three services in the ShoreTel architecture that were no distributed to other servers. To over simplify, this meant that if the HQ server (read primary server) was unavailable, the services that were not distributed would not function. ]]> Mon, 24 May 2010 02:28:53 GMT http://www.myplick.com/view/1e-epL8Mozk/ShoreTel-Enhanced-Workgroup-Services http://www.myplick.com/view/5pAaEJLiuXa/Install-your-ShoreTel-Call-Manager-on-your-Apple-Ipad drvoip


On more than one occasion I have actually had to telnet into a clients router or switch using nothing more than a mobile phone! Now, that is either an example of superior customer service or an indication of creeping insanity. ]]> Mon, 17 May 2010 03:30:39 GMT http://www.myplick.com/view/5pAaEJLiuXa/Install-your-ShoreTel-Call-Manager-on-your-Apple-Ipad http://www.myplick.com/view/71GtZF2U623/ShoreTel-Route-a-Call-based-on-Area-Code-or-Mood drvoip


Maybe we could use ShoreTel “Call handling modes” to get the job done? Features like “Personal Operator” and “Find/Follow Me” are offered to callers once they are in your Voice message box and they can be very useful by offering callers options beyond leaving a message at the beep! Call handling modes, however, can only be applied after the call is answered! What is required in the application described above, is the ability to manipulate a “ringing” telephone call and redirect that call before the call is answered. ]]> Sun, 02 May 2010 23:51:35 GMT http://www.myplick.com/view/71GtZF2U623/ShoreTel-Route-a-Call-based-on-Area-Code-or-Mood http://www.myplick.com/view/46OVoXAy_dy/Call-flow-the-callers-experience-when-reaching-your-business drvoip


Having managed 1000’s of telephone system deployments over my career, one subject continues to be the project “speed bump”. You might think that the core issues of network configuration, WAN traffic planning, QOS and DHCP services might be the issues that cause a phone system deployment to go “sideways”, but you would be wrong]]> Sun, 02 May 2010 23:50:36 GMT http://www.myplick.com/view/46OVoXAy_dy/Call-flow-the-callers-experience-when-reaching-your-business http://www.myplick.com/view/6Wp-D8zTnsm/ShoreTel-Phone-Security-and-the-Terminated-Employee drvoip


Recently a client discoverd that at terminated employee, gone for almost a month, was still answering his office extension from his cell phone! We have so many technology options for mobility today that the HR deparment most be going nuts trying to keep the “exit interview” check list up to date! ]]> Mon, 26 Apr 2010 03:50:52 GMT http://www.myplick.com/view/6Wp-D8zTnsm/ShoreTel-Phone-Security-and-the-Terminated-Employee http://www.myplick.com/view/5kxsQg7MDT3/ShoreTel-Database-Replication-and-Manipulation-of-MAXDBQUERIES drvoip


It really doesn’t matter what VoIP system you installed they all generally have one architectural characteristic in common; the configuration database. Depending on the system, you might find a database engine that ranges in complexity from an Access Database to a full blown SQL database. ]]> Mon, 26 Apr 2010 03:49:39 GMT http://www.myplick.com/view/5kxsQg7MDT3/ShoreTel-Database-Replication-and-Manipulation-of-MAXDBQUERIES http://www.myplick.com/view/07xtXygE_Zh/shoretel-databasese drvoip


shoretel database]]> Mon, 22 Mar 2010 11:52:24 GMT http://www.myplick.com/view/07xtXygE_Zh/shoretel-databasese http://www.myplick.com/view/2FoYhv0UfMH/Configure-ShoreTel-for-Redundancy drvoip


]]> Mon, 22 Mar 2010 11:47:19 GMT http://www.myplick.com/view/2FoYhv0UfMH/Configure-ShoreTel-for-Redundancy http://www.myplick.com/view/9YEbawQ8nst/ShoreTel-Enhanced-Workgroup-Services drvoip


ShoreTel Enhanced Workgroup Services]]> Mon, 22 Mar 2010 11:45:50 GMT http://www.myplick.com/view/9YEbawQ8nst/ShoreTel-Enhanced-Workgroup-Services http://www.myplick.com/view/dtooptgK0qS/Configure-ShoreTel-for-Redundancy-Resiliency-or-Business-Continuity drvoip


Of late we have seen a growing interest in building “disaster recovery” solutions for both the data and the voice applications so critical for business operation. First, we need to make sure we understand the difference between redundancy, resiliency and other configuration options to assure business continuity. ]]> Sun, 07 Feb 2010 03:20:03 GMT http://www.myplick.com/view/dtooptgK0qS/Configure-ShoreTel-for-Redundancy-Resiliency-or-Business-Continuity http://www.myplick.com/view/96afSjAUqvk/Why-move-the-Auto-Attendant-into-the-Contact-Center drvoip


Many Call Center applications have an Automated Attendant front end call tree. Typically, you might have an Automated Attendant that plays the familiar On-Hours recoding: “Thank you for calling our company, press 1 for technical support and 2 for sales support”. The question asked in today’s blog is: should the Automated Attendant be located in the PBX or in the Call Center? There are very interesting ramifications for each of these options.]]> Fri, 22 Jan 2010 02:18:26 GMT http://www.myplick.com/view/96afSjAUqvk/Why-move-the-Auto-Attendant-into-the-Contact-Center http://www.myplick.com/view/8ayG-oDPKzc/To-VLAN-or-not-to-VLAN drvoip


An assumption in this blog is that if your company has a ”network administrator” on staff, you have a network that is large enough to require constant ”care and feeding”. As such dumping a bunch of VoIP phones onto your network without VLAN’s would never happen. After all, the fist job of a network administrator is to make the network broadcast space smaller and smaller. ]]> Fri, 22 Jan 2010 02:17:01 GMT http://www.myplick.com/view/8ayG-oDPKzc/To-VLAN-or-not-to-VLAN http://www.myplick.com/view/28RVHLxlKxN/Mobile-Call-Manager-for-the-Iphone drvoip


One of the benefits of a successful blog, is the talented people you meet and the ideas that you exchange with other industry professionals. Through an earlier blog on the subject of connecting an Apple Iphone to a ShoreTel System as a SiP extension, I met such a creative talent: Matt Vlasach of Pacificswell! Matt was both an excited ShoreTel user and a Iphone aficionado.]]> Fri, 22 Jan 2010 02:15:44 GMT http://www.myplick.com/view/28RVHLxlKxN/Mobile-Call-Manager-for-the-Iphone http://www.myplick.com/view/f27tD2CgGtx/ShoreTel-Version-9-Personalized-Call-Handling-Options drvoip


Call Handling modes has always been one of ShoreTel’s most popular user features. The concept is simple: define how you want the system to process an incoming phone call to your desk in case you are “out of the office”, “in a meeting” or “sitting at my desk”. ]]> Tue, 29 Dec 2009 04:09:50 GMT http://www.myplick.com/view/f27tD2CgGtx/ShoreTel-Version-9-Personalized-Call-Handling-Options http://www.myplick.com/view/aqPjcrVmrFq/ShoreTel-Legacy-Integraiton drvoip


One of the more interesting aspects of PBX system installation in general and ShoreTel in particular, is the subject of Legacy PBX integration. ]]> Tue, 29 Dec 2009 04:08:54 GMT http://www.myplick.com/view/aqPjcrVmrFq/ShoreTel-Legacy-Integraiton http://www.myplick.com/view/f6YUadeRioY/New-family-of-ShoreTel-SG-voice-enabled-switches drvoip


ShoreTel has a family of new media gateways. The more interesting switches are referred to as SGV switches. ]]> Tue, 29 Dec 2009 04:07:52 GMT http://www.myplick.com/view/f6YUadeRioY/New-family-of-ShoreTel-SG-voice-enabled-switches http://www.myplick.com/view/1pNE1tVW3Bv/Get-The-Most-out-of-your-ShoreTel-Communications-System drvoip


There are many incredible services available to help small businesses with ShoreTel training for their ShoreTel communications system. With all of the great opportunities for businesses to have one-on-one support as well as comprehensive online tutorials, it is easier than it has ever been to truly get the most from your ShoreTel VoIP system.]]> Tue, 29 Dec 2009 04:06:01 GMT http://www.myplick.com/view/1pNE1tVW3Bv/Get-The-Most-out-of-your-ShoreTel-Communications-System http://www.myplick.com/view/bzR9emvLWFw/voip-qos drvoip


VoIP QOS Network Monitoring and Pathview Cloud!]]> Mon, 14 Dec 2009 12:22:03 GMT http://www.myplick.com/view/bzR9emvLWFw/voip-qos http://www.myplick.com/view/eSxAtso2ex_/ShoreTel-Contact-Center drvoip


ShoreTel Enterprise Contact Center Call Routing based on Schedules!]]> Mon, 14 Dec 2009 12:20:36 GMT http://www.myplick.com/view/eSxAtso2ex_/ShoreTel-Contact-Center http://www.myplick.com/view/8bSvy-fZyGG/Hack-ShoreTel-to-Make-Yourself-the-System-Administrator drvoip


Hack ShoreTel to Make Yourself the System Administrator]]> Mon, 23 Nov 2009 03:39:31 GMT http://www.myplick.com/view/8bSvy-fZyGG/Hack-ShoreTel-to-Make-Yourself-the-System-Administrator http://www.myplick.com/view/1OBnfRyXD6a/The-ShoreTel-prefix-Option drvoip


The ShoreTel prefix Option]]> Mon, 23 Nov 2009 03:17:39 GMT http://www.myplick.com/view/1OBnfRyXD6a/The-ShoreTel-prefix-Option http://www.myplick.com/view/8k9ewkpCxqa/ShoreTel-Route-Point-Configuration drvoip


ShoreTel Route Point Configuration]]> Mon, 23 Nov 2009 02:44:49 GMT http://www.myplick.com/view/8k9ewkpCxqa/ShoreTel-Route-Point-Configuration http://www.myplick.com/view/4dqN5V9P8Ny/ShoreTel-Contact-Center-C2G-Interaction-Reports drvoip


ShoreTel Contact Center C2G Interaction Reports]]> Sun, 11 Oct 2009 06:13:55 GMT http://www.myplick.com/view/4dqN5V9P8Ny/ShoreTel-Contact-Center-C2G-Interaction-Reports http://www.myplick.com/view/9rhC_5RofpG/Is-the-Economy-good-for-VoIP drvoip


Is the Economy good for VoIP]]> Sun, 11 Oct 2009 06:12:47 GMT http://www.myplick.com/view/9rhC_5RofpG/Is-the-Economy-good-for-VoIP http://www.myplick.com/view/d871sPeegDP/How-to-create-ShoreTel-AA-and-ECC-audio-Files drvoip


How to create ShoreTel AA and ECC audio Files]]> Sun, 11 Oct 2009 06:09:55 GMT http://www.myplick.com/view/d871sPeegDP/How-to-create-ShoreTel-AA-and-ECC-audio-Files http://www.myplick.com/view/2Lvg1v7ju0Y/What-is-a-ShoreTel-DVM-and-why-do-I-need-one drvoip


What is a ShoreTel DVM and why do I need one]]> Tue, 15 Sep 2009 07:35:21 GMT http://www.myplick.com/view/2Lvg1v7ju0Y/What-is-a-ShoreTel-DVM-and-why-do-I-need-one http://www.myplick.com/view/dxgzkp_nLr5/ShoreTel-Version-9-Personalized-Call-Handling-Options drvoip


ShoreTel Version 9 Personalized Call Handling Options]]> Tue, 15 Sep 2009 07:33:56 GMT http://www.myplick.com/view/dxgzkp_nLr5/ShoreTel-Version-9-Personalized-Call-Handling-Options http://www.myplick.com/view/7Ac-hp4jj9d/ShoreTel-Contact-Center-C2G-Interaction-Reports drvoip


ShoreTel Contact Center C2G Interaction Reports]]> Tue, 15 Sep 2009 07:32:35 GMT http://www.myplick.com/view/7Ac-hp4jj9d/ShoreTel-Contact-Center-C2G-Interaction-Reports http://www.myplick.com/view/5OBKBKKRga9/How-to-get-your-iPhone-running-SIP-on-your-ShoreTel-IPBX drvoip


If you are and iPhone aficionado, you absolutely want your iPhone to work on your ShoreTel IPBX! I recently downloaded VeNetCorps SipPhone from the iPhone App store! There are several SIP phone apps at the store, but most have a pre-programmed domain name for the sip registration proxy server. ]]> Tue, 25 Aug 2009 08:35:22 GMT http://www.myplick.com/view/5OBKBKKRga9/How-to-get-your-iPhone-running-SIP-on-your-ShoreTel-IPBX http://www.myplick.com/view/7Y-CWFoRgNU/ShoreTel-has-a-family-of-new-media-gateways drvoip


ShoreTel has a family of new media gateways. The more interesting switches are referred to as SGV switches]]> Tue, 25 Aug 2009 08:33:50 GMT http://www.myplick.com/view/7Y-CWFoRgNU/ShoreTel-has-a-family-of-new-media-gateways http://www.myplick.com/view/9xozskzib1k/Switch-Connectivity-Diagnostic drvoip


What happens when you look and you see Green? All is good! Why am I getting user reports of inability to complete a phone call? ]]> Tue, 25 Aug 2009 08:33:03 GMT http://www.myplick.com/view/9xozskzib1k/Switch-Connectivity-Diagnostic http://www.myplick.com/view/2lgw-iy6dk1/What-is-all-the-Hub-about drvoip


So you can’t get any help from the IT department getting a private printer connected to your office PC. So what do you do? ]]> Tue, 25 Aug 2009 08:32:07 GMT http://www.myplick.com/view/2lgw-iy6dk1/What-is-all-the-Hub-about http://www.myplick.com/view/fDUuPzGf19g/Analog-lines-in-the-21st-Century drvoip


There is new generation of telecom professionals that have no idea what a cross bar switch is, but so what. Nobody is really missing buggy wipes either]]> Tue, 25 Aug 2009 08:31:11 GMT http://www.myplick.com/view/fDUuPzGf19g/Analog-lines-in-the-21st-Century http://www.myplick.com/view/45V89Ymiz8J/ShoreTel-Abandoned-Call-Handling drvoip


Every call center has peaks and valleys. Normal businesses operate with very predictable calling patterns. Traffic over the normal business day, starts out slow and peaks between 10AM and 2 PM in the afternoon, then trickles down. ]]> Thu, 02 Jul 2009 09:53:54 GMT http://www.myplick.com/view/45V89Ymiz8J/ShoreTel-Abandoned-Call-Handling http://www.myplick.com/view/9DY4ztUdn20/VoIP-Network-Monitoring drvoip


VoIP Network Monitoring]]> Thu, 25 Jun 2009 10:25:31 GMT http://www.myplick.com/view/9DY4ztUdn20/VoIP-Network-Monitoring http://www.myplick.com/view/eyQqhc37sOr/ShoreTel-ECC-Standard-Tool-Bar-Options drvoip


ShoreTel ECC Standard Tool Bar]]> Thu, 25 Jun 2009 10:25:30 GMT http://www.myplick.com/view/eyQqhc37sOr/ShoreTel-ECC-Standard-Tool-Bar-Options http://www.myplick.com/view/deUxUtnXM4K/Microsoft-OCS drvoip


The MOCS provides web conferencing, IM, audio conferencing, desktop sharing and also provided SIP]]> Thu, 25 Jun 2009 10:25:28 GMT http://www.myplick.com/view/deUxUtnXM4K/Microsoft-OCS http://www.myplick.com/view/0Qd1tMt1nzR/How-to-Backup-Shoretel-IPBX drvoip


How to Backup Shoretel IPBX]]> Thu, 25 Jun 2009 10:25:26 GMT http://www.myplick.com/view/0Qd1tMt1nzR/How-to-Backup-Shoretel-IPBX http://www.myplick.com/view/5YUnfu4uzSl/Choosing-the-Best-VoIP-Service-for-Your-Business- drvoip


Choosing a VoIP service that fits the requirements of your business can be an arduous task. Buyer beware is a catch phrase that's applicable to business owners, not just consumers. ]]> Thu, 04 Jun 2009 13:02:10 GMT http://www.myplick.com/view/5YUnfu4uzSl/Choosing-the-Best-VoIP-Service-for-Your-Business- http://www.myplick.com/view/6h5VG0K3bUj/SIP-VoIP-for-Business-Applications- drvoip


Session Initiation Protocol is an application layer control simple signaling protocol for VoIP implementations that use the redirect mode. SIP provides the necessary protocol mechanisms so that the end user systems and proxy servers can provide different services.]]> Thu, 04 Jun 2009 12:58:17 GMT http://www.myplick.com/view/6h5VG0K3bUj/SIP-VoIP-for-Business-Applications- http://www.myplick.com/view/7qCDGtXyIwz/The-Best-Opportunity-for-Cisco-VoIP-Training drvoip


Cisco VoIP training stays current in today's market making Cisco certification a valuable qualification to have.]]> Thu, 04 Jun 2009 12:55:16 GMT http://www.myplick.com/view/7qCDGtXyIwz/The-Best-Opportunity-for-Cisco-VoIP-Training http://www.myplick.com/view/c-ubqUh548_/Cisco-VoIP drvoip


The different benefits that Cisco VoIP services allow for businesses has made it one of the most popular VoIP communications system of its kind.]]> Mon, 04 May 2009 17:16:31 GMT http://www.myplick.com/view/c-ubqUh548_/Cisco-VoIP http://www.myplick.com/view/4rf93ODN-Ku/Business-VoIP-Solutions drvoip


VoIP solutions are something every small business or corporation needs to consider switching over to in order to be competitive.]]> Mon, 04 May 2009 17:13:18 GMT http://www.myplick.com/view/4rf93ODN-Ku/Business-VoIP-Solutions http://www.myplick.com/view/7Hu32KZrvAV/Business-VoIP drvoip


The emergence of business VoIP as a mainstream service is changing the professional landscape
on how businesses need to stay current in order to be competitive.]]> Mon, 04 May 2009 17:11:22 GMT http://www.myplick.com/view/7Hu32KZrvAV/Business-VoIP http://www.myplick.com/view/6JsNYgVVTBf/ShoreTel-Forums drvoip


ShoreTel forums are innovative ways to connect with professionals like yourself who are looking to network with others for a variety of reasons. ]]> Mon, 04 May 2009 17:08:12 GMT http://www.myplick.com/view/6JsNYgVVTBf/ShoreTel-Forums