http://www.myplick.com/ This is the feed for plicks with tag shoretel 30 http://www.myplick.com/view/9YEbawQ8nst/ShoreTel-Enhanced-Workgroup-Services drvoip


ShoreTel Enhanced Workgroup Services]]> Mon, 22 Mar 2010 11:45:50 GMT http://www.myplick.com/view/9YEbawQ8nst/ShoreTel-Enhanced-Workgroup-Services http://www.myplick.com/view/eSxAtso2ex_/ShoreTel-Contact-Center drvoip


ShoreTel Enterprise Contact Center Call Routing based on Schedules!]]> Mon, 14 Dec 2009 12:20:36 GMT http://www.myplick.com/view/eSxAtso2ex_/ShoreTel-Contact-Center http://www.myplick.com/view/d871sPeegDP/How-to-create-ShoreTel-AA-and-ECC-audio-Files drvoip


How to create ShoreTel AA and ECC audio Files]]> Sun, 11 Oct 2009 06:09:55 GMT http://www.myplick.com/view/d871sPeegDP/How-to-create-ShoreTel-AA-and-ECC-audio-Files http://www.myplick.com/view/dxgzkp_nLr5/ShoreTel-Version-9-Personalized-Call-Handling-Options drvoip


ShoreTel Version 9 Personalized Call Handling Options]]> Tue, 15 Sep 2009 07:33:56 GMT http://www.myplick.com/view/dxgzkp_nLr5/ShoreTel-Version-9-Personalized-Call-Handling-Options http://www.myplick.com/view/7Ac-hp4jj9d/ShoreTel-Contact-Center-C2G-Interaction-Reports drvoip


ShoreTel Contact Center C2G Interaction Reports]]> Tue, 15 Sep 2009 07:32:35 GMT http://www.myplick.com/view/7Ac-hp4jj9d/ShoreTel-Contact-Center-C2G-Interaction-Reports http://www.myplick.com/view/07xtXygE_Zh/shoretel-databasese drvoip


shoretel database]]> Mon, 22 Mar 2010 11:52:24 GMT http://www.myplick.com/view/07xtXygE_Zh/shoretel-databasese http://www.myplick.com/view/0Qd1tMt1nzR/How-to-Backup-Shoretel-IPBX drvoip


How to Backup Shoretel IPBX]]> Thu, 25 Jun 2009 10:25:26 GMT http://www.myplick.com/view/0Qd1tMt1nzR/How-to-Backup-Shoretel-IPBX http://www.myplick.com/view/8k9ewkpCxqa/ShoreTel-Route-Point-Configuration drvoip


ShoreTel Route Point Configuration]]> Mon, 23 Nov 2009 02:44:49 GMT http://www.myplick.com/view/8k9ewkpCxqa/ShoreTel-Route-Point-Configuration http://www.myplick.com/view/2Lvg1v7ju0Y/What-is-a-ShoreTel-DVM-and-why-do-I-need-one drvoip


What is a ShoreTel DVM and why do I need one]]> Tue, 15 Sep 2009 07:35:21 GMT http://www.myplick.com/view/2Lvg1v7ju0Y/What-is-a-ShoreTel-DVM-and-why-do-I-need-one http://www.myplick.com/view/aqPjcrVmrFq/ShoreTel-Legacy-Integraiton drvoip


One of the more interesting aspects of PBX system installation in general and ShoreTel in particular, is the subject of Legacy PBX integration. ]]> Tue, 29 Dec 2009 04:08:54 GMT http://www.myplick.com/view/aqPjcrVmrFq/ShoreTel-Legacy-Integraiton http://www.myplick.com/view/f6YUadeRioY/New-family-of-ShoreTel-SG-voice-enabled-switches drvoip


ShoreTel has a family of new media gateways. The more interesting switches are referred to as SGV switches. ]]> Tue, 29 Dec 2009 04:07:52 GMT http://www.myplick.com/view/f6YUadeRioY/New-family-of-ShoreTel-SG-voice-enabled-switches http://www.myplick.com/view/1pNE1tVW3Bv/Get-The-Most-out-of-your-ShoreTel-Communications-System drvoip


There are many incredible services available to help small businesses with ShoreTel training for their ShoreTel communications system. With all of the great opportunities for businesses to have one-on-one support as well as comprehensive online tutorials, it is easier than it has ever been to truly get the most from your ShoreTel VoIP system.]]> Tue, 29 Dec 2009 04:06:01 GMT http://www.myplick.com/view/1pNE1tVW3Bv/Get-The-Most-out-of-your-ShoreTel-Communications-System http://www.myplick.com/view/5ht01T_8Rp9/Log-Blog-Debugging-ShoreTel-Voice-Mail-with-vmail.log drvoip


We should probably do several blogs on logs! Logs to an engineer are like finger prints to a cop! Both professionals need to play “detective” and gather all the hints they can in an exhaustive effort to figure out what went wrong! ]]> Mon, 14 Jun 2010 01:01:11 GMT http://www.myplick.com/view/5ht01T_8Rp9/Log-Blog-Debugging-ShoreTel-Voice-Mail-with-vmail.log http://www.myplick.com/view/46OVoXAy_dy/Call-flow-the-callers-experience-when-reaching-your-business drvoip


Having managed 1000’s of telephone system deployments over my career, one subject continues to be the project “speed bump”. You might think that the core issues of network configuration, WAN traffic planning, QOS and DHCP services might be the issues that cause a phone system deployment to go “sideways”, but you would be wrong]]> Sun, 02 May 2010 23:50:36 GMT http://www.myplick.com/view/46OVoXAy_dy/Call-flow-the-callers-experience-when-reaching-your-business http://www.myplick.com/view/deUxUtnXM4K/Microsoft-OCS drvoip


The MOCS provides web conferencing, IM, audio conferencing, desktop sharing and also provided SIP]]> Thu, 25 Jun 2009 10:25:28 GMT http://www.myplick.com/view/deUxUtnXM4K/Microsoft-OCS http://www.myplick.com/view/5pAaEJLiuXa/Install-your-ShoreTel-Call-Manager-on-your-Apple-Ipad drvoip


On more than one occasion I have actually had to telnet into a clients router or switch using nothing more than a mobile phone! Now, that is either an example of superior customer service or an indication of creeping insanity. ]]> Mon, 17 May 2010 03:30:39 GMT http://www.myplick.com/view/5pAaEJLiuXa/Install-your-ShoreTel-Call-Manager-on-your-Apple-Ipad http://www.myplick.com/view/5kxsQg7MDT3/ShoreTel-Database-Replication-and-Manipulation-of-MAXDBQUERIES drvoip


It really doesn’t matter what VoIP system you installed they all generally have one architectural characteristic in common; the configuration database. Depending on the system, you might find a database engine that ranges in complexity from an Access Database to a full blown SQL database. ]]> Mon, 26 Apr 2010 03:49:39 GMT http://www.myplick.com/view/5kxsQg7MDT3/ShoreTel-Database-Replication-and-Manipulation-of-MAXDBQUERIES http://www.myplick.com/view/1OBnfRyXD6a/The-ShoreTel-prefix-Option drvoip


The ShoreTel prefix Option]]> Mon, 23 Nov 2009 03:17:39 GMT http://www.myplick.com/view/1OBnfRyXD6a/The-ShoreTel-prefix-Option http://www.myplick.com/view/5o0PBfTIliS/The-ShoreTel-Workgroup-Monitor-Kicks-Butt drvoip


As you can tell from our video library and blogs, we are very excited supporters of the ShoreTel Contact Center! You can not find a more feature rich or cost effective solution to call routing, email routing and web collaboration!]]> Sun, 30 May 2010 23:12:36 GMT http://www.myplick.com/view/5o0PBfTIliS/The-ShoreTel-Workgroup-Monitor-Kicks-Butt http://www.myplick.com/view/1e-epL8Mozk/ShoreTel-Enhanced-Workgroup-Services drvoip


Historically, there were three services in the ShoreTel architecture that were no distributed to other servers. To over simplify, this meant that if the HQ server (read primary server) was unavailable, the services that were not distributed would not function. ]]> Mon, 24 May 2010 02:28:53 GMT http://www.myplick.com/view/1e-epL8Mozk/ShoreTel-Enhanced-Workgroup-Services http://www.myplick.com/view/8bSvy-fZyGG/Hack-ShoreTel-to-Make-Yourself-the-System-Administrator drvoip


Hack ShoreTel to Make Yourself the System Administrator]]> Mon, 23 Nov 2009 03:39:31 GMT http://www.myplick.com/view/8bSvy-fZyGG/Hack-ShoreTel-to-Make-Yourself-the-System-Administrator http://www.myplick.com/view/bL-mjKIKy_C/ShoreTel-ECC-the-powerful-change-call-profile-scripting-tool drvoip


Call Profiles can be of two varieties in the ShoreTel Enterprise Contact Center. They are either System Mandatory or User definable. ( Actually, to be absolutely correct, we need to acknowledge that “Skill Sets” are another type of call profile, but we are including them as User definable). ]]> Sun, 30 May 2010 23:11:02 GMT http://www.myplick.com/view/bL-mjKIKy_C/ShoreTel-ECC-the-powerful-change-call-profile-scripting-tool http://www.myplick.com/view/71GtZF2U623/ShoreTel-Route-a-Call-based-on-Area-Code-or-Mood drvoip


Maybe we could use ShoreTel “Call handling modes” to get the job done? Features like “Personal Operator” and “Find/Follow Me” are offered to callers once they are in your Voice message box and they can be very useful by offering callers options beyond leaving a message at the beep! Call handling modes, however, can only be applied after the call is answered! What is required in the application described above, is the ability to manipulate a “ringing” telephone call and redirect that call before the call is answered. ]]> Sun, 02 May 2010 23:51:35 GMT http://www.myplick.com/view/71GtZF2U623/ShoreTel-Route-a-Call-based-on-Area-Code-or-Mood http://www.myplick.com/view/6Wp-D8zTnsm/ShoreTel-Phone-Security-and-the-Terminated-Employee drvoip


Recently a client discoverd that at terminated employee, gone for almost a month, was still answering his office extension from his cell phone! We have so many technology options for mobility today that the HR deparment most be going nuts trying to keep the “exit interview” check list up to date! ]]> Mon, 26 Apr 2010 03:50:52 GMT http://www.myplick.com/view/6Wp-D8zTnsm/ShoreTel-Phone-Security-and-the-Terminated-Employee http://www.myplick.com/view/56LN-yGwvBZ/Factors-that-Help-VoIP-Phone-Systems-Stay-before-Competition nactelligence


Communication channels have long been employed as a means of offering your ideas to others be it as a sound, images, and writing or more lately as media. No one can refuse the value of devices in the progression of human beings]]> Thu, 24 May 2012 14:33:50 GMT http://www.myplick.com/view/56LN-yGwvBZ/Factors-that-Help-VoIP-Phone-Systems-Stay-before-Competition http://www.myplick.com/view/7lIGf0dViH7/How-to-add-several-phone-systems-to-one-VoIP-phone-connection nactelligence


If you have VoIP phone assistance or you are thinking to get relationship of VoIP telephone assistance, but you are puzzled that how you can have many mobile phones spread around your home or workplace when you have just one VoIP phone relationship. ]]> Thu, 24 May 2012 14:34:36 GMT http://www.myplick.com/view/7lIGf0dViH7/How-to-add-several-phone-systems-to-one-VoIP-phone-connection http://www.myplick.com/view/6dM4vuJWaUe/VoIP-The-Innovative-Way-of-Interaction nactelligence


VoIP is the most advanced technology that uses fast internet access to make speech contact and not the conventional range. Some VoIP solutions only allow to contact anybody who has avails the same solutions, but with others, people can contact anywhere including conventional range, cell phone, and international contact. ]]> Thu, 24 May 2012 14:35:14 GMT http://www.myplick.com/view/6dM4vuJWaUe/VoIP-The-Innovative-Way-of-Interaction http://www.myplick.com/view/5Y0oAxRtFig/The-Fundamentals-of-VoIP nactelligence


Every entrepreneur wants to know how to reduce price and increase sales. Because one of the business aspects that can entail high costs is communication, many entrepreneurs are converting to communication over VoIP, to considerably reduce the cost of making voice calling.]]> Thu, 03 May 2012 07:57:50 GMT http://www.myplick.com/view/5Y0oAxRtFig/The-Fundamentals-of-VoIP http://www.myplick.com/view/f8ycU5UAabv/Factors-to-Consider-Using-Small-Business-VoIP nactelligence


If you are like most small businesses owners you are always looking for ways on how to grow your company capital and to reach a larger audience. One of the techniques that you can now utilize that has changed the world of small business ]]> Sun, 06 May 2012 17:21:59 GMT http://www.myplick.com/view/f8ycU5UAabv/Factors-to-Consider-Using-Small-Business-VoIP http://www.myplick.com/view/f3VzZzQFr1o/Low-Cost-International-call-using-VoIP-Software nactelligence


The Low cost International Call service using VoIP software is mostly depends on that latest technology like, VoIP (Voice over internet Protocol). VoIP is appropriate with almost all operating systems like Android, Apple iOS, Blackberry, Symbian and all Microsoft Windows enabled phones. VoIP is one of the latest and easiest ways to make phone calls in today's life.]]> Sun, 06 May 2012 17:22:41 GMT http://www.myplick.com/view/f3VzZzQFr1o/Low-Cost-International-call-using-VoIP-Software http://www.myplick.com/view/efHKsg303lJ/Save-Money-every-time-you-talk nactelligence


How often do you call your relatives and friends staying abroad? May be once or twice per weeks and that too not for a long time, how we wish there was anything that could carry down the overall worldwide calling rate. ]]> Sun, 06 May 2012 17:23:19 GMT http://www.myplick.com/view/efHKsg303lJ/Save-Money-every-time-you-talk http://www.myplick.com/view/6JsNYgVVTBf/ShoreTel-Forums drvoip


ShoreTel forums are innovative ways to connect with professionals like yourself who are looking to network with others for a variety of reasons. ]]> Mon, 04 May 2009 17:08:12 GMT http://www.myplick.com/view/6JsNYgVVTBf/ShoreTel-Forums http://www.myplick.com/view/4rf93ODN-Ku/Business-VoIP-Solutions drvoip


VoIP solutions are something every small business or corporation needs to consider switching over to in order to be competitive.]]> Mon, 04 May 2009 17:13:18 GMT http://www.myplick.com/view/4rf93ODN-Ku/Business-VoIP-Solutions http://www.myplick.com/view/45V89Ymiz8J/ShoreTel-Abandoned-Call-Handling drvoip


Every call center has peaks and valleys. Normal businesses operate with very predictable calling patterns. Traffic over the normal business day, starts out slow and peaks between 10AM and 2 PM in the afternoon, then trickles down. ]]> Thu, 02 Jul 2009 09:53:54 GMT http://www.myplick.com/view/45V89Ymiz8J/ShoreTel-Abandoned-Call-Handling http://www.myplick.com/view/7Hu32KZrvAV/Business-VoIP drvoip


The emergence of business VoIP as a mainstream service is changing the professional landscape
on how businesses need to stay current in order to be competitive.]]> Mon, 04 May 2009 17:11:22 GMT http://www.myplick.com/view/7Hu32KZrvAV/Business-VoIP http://www.myplick.com/view/c-ubqUh548_/Cisco-VoIP drvoip


The different benefits that Cisco VoIP services allow for businesses has made it one of the most popular VoIP communications system of its kind.]]> Mon, 04 May 2009 17:16:31 GMT http://www.myplick.com/view/c-ubqUh548_/Cisco-VoIP http://www.myplick.com/view/0Xoy1f8HLaQ/Stupid-phone-trick-7-How-to-make-iPhone-calls-from-my-ShoreTel-handset drvoip


Yeah, I am sure you were just dying to know how to call your iPhone and have your ShoreTel phone ring? Better yet, pick up your ShoreTel handset and make a call out your iPhone? Actually, it is a useful integration and one that I recently had the opportunity to implement. ]]> Sat, 26 Mar 2011 15:19:18 GMT http://www.myplick.com/view/0Xoy1f8HLaQ/Stupid-phone-trick-7-How-to-make-iPhone-calls-from-my-ShoreTel-handset http://www.myplick.com/view/ezK2T7uxL5o/ShoreTel-QOS-on-CISCO-Switches drvoip1


Quality of Service or QOS remains an interesting and challenging configuration for most engineers deploying VoIP solutions. Generally you are concerned about QOS on both your Local Area network (LAN) and your Wide Area Network (WAN). ]]> Sat, 16 Apr 2011 14:12:44 GMT http://www.myplick.com/view/ezK2T7uxL5o/ShoreTel-QOS-on-CISCO-Switches http://www.myplick.com/view/aaZDf9_z54g/Bulk-Sound-File-Converter-for-WAV-to-ShoreTel-format drvoip1


We have previously posted a blog on the creation of ShoreTel WAV files using the Call Manager the desired result. This is clearly a readily available tool and can reliably be used for small Automated Attendant greetings and to meet other WAV file requirements. Generally in our standard deployments, we use an outside professional voice production studio to give our clients that extra level of attention that defines a quality Automated Attendant Greeting]]> Sat, 09 Apr 2011 11:29:52 GMT http://www.myplick.com/view/aaZDf9_z54g/Bulk-Sound-File-Converter-for-WAV-to-ShoreTel-format http://www.myplick.com/view/fDUuPzGf19g/Analog-lines-in-the-21st-Century drvoip


There is new generation of telecom professionals that have no idea what a cross bar switch is, but so what. Nobody is really missing buggy wipes either]]> Tue, 25 Aug 2009 08:31:11 GMT http://www.myplick.com/view/fDUuPzGf19g/Analog-lines-in-the-21st-Century http://www.myplick.com/view/6Ns57z-UcTW/What-is-new-in-ShoreTel-Version-11 drvoip1


Software development is a process, not an event. Having said that, from time to time, we have an event. The release of a new version of software is such an event. The software development process, however, continues. ]]> Sat, 09 Apr 2011 11:30:47 GMT http://www.myplick.com/view/6Ns57z-UcTW/What-is-new-in-ShoreTel-Version-11 http://www.myplick.com/view/28RVHLxlKxN/Mobile-Call-Manager-for-the-Iphone drvoip


One of the benefits of a successful blog, is the talented people you meet and the ideas that you exchange with other industry professionals. Through an earlier blog on the subject of connecting an Apple Iphone to a ShoreTel System as a SiP extension, I met such a creative talent: Matt Vlasach of Pacificswell! Matt was both an excited ShoreTel user and a Iphone aficionado.]]> Fri, 22 Jan 2010 02:15:44 GMT http://www.myplick.com/view/28RVHLxlKxN/Mobile-Call-Manager-for-the-Iphone http://www.myplick.com/view/50E9VibeaLe/First-Look-at-ShoreTel-Mobility-Router drvoip1


The ShoreTel Mobility Routers (aka SMR) is an exciting product that can make fixed/mobile convergence a reality! It builds heavily on inherent SIP functionality in call setup, call flow and Session Description Protocol. It acts as both a SIP client and as a SIP proxy server (e.g. B2BUA). ]]> Sat, 02 Apr 2011 12:14:48 GMT http://www.myplick.com/view/50E9VibeaLe/First-Look-at-ShoreTel-Mobility-Router http://www.myplick.com/view/dtooptgK0qS/Configure-ShoreTel-for-Redundancy-Resiliency-or-Business-Continuity drvoip


Of late we have seen a growing interest in building “disaster recovery” solutions for both the data and the voice applications so critical for business operation. First, we need to make sure we understand the difference between redundancy, resiliency and other configuration options to assure business continuity. ]]> Sun, 07 Feb 2010 03:20:03 GMT http://www.myplick.com/view/dtooptgK0qS/Configure-ShoreTel-for-Redundancy-Resiliency-or-Business-Continuity http://www.myplick.com/view/5OBKBKKRga9/How-to-get-your-iPhone-running-SIP-on-your-ShoreTel-IPBX drvoip


If you are and iPhone aficionado, you absolutely want your iPhone to work on your ShoreTel IPBX! I recently downloaded VeNetCorps SipPhone from the iPhone App store! There are several SIP phone apps at the store, but most have a pre-programmed domain name for the sip registration proxy server. ]]> Tue, 25 Aug 2009 08:35:22 GMT http://www.myplick.com/view/5OBKBKKRga9/How-to-get-your-iPhone-running-SIP-on-your-ShoreTel-IPBX http://www.myplick.com/view/96afSjAUqvk/Why-move-the-Auto-Attendant-into-the-Contact-Center drvoip


Many Call Center applications have an Automated Attendant front end call tree. Typically, you might have an Automated Attendant that plays the familiar On-Hours recoding: “Thank you for calling our company, press 1 for technical support and 2 for sales support”. The question asked in today’s blog is: should the Automated Attendant be located in the PBX or in the Call Center? There are very interesting ramifications for each of these options.]]> Fri, 22 Jan 2010 02:18:26 GMT http://www.myplick.com/view/96afSjAUqvk/Why-move-the-Auto-Attendant-into-the-Contact-Center http://www.myplick.com/view/8ayG-oDPKzc/To-VLAN-or-not-to-VLAN drvoip


An assumption in this blog is that if your company has a ”network administrator” on staff, you have a network that is large enough to require constant ”care and feeding”. As such dumping a bunch of VoIP phones onto your network without VLAN’s would never happen. After all, the fist job of a network administrator is to make the network broadcast space smaller and smaller. ]]> Fri, 22 Jan 2010 02:17:01 GMT http://www.myplick.com/view/8ayG-oDPKzc/To-VLAN-or-not-to-VLAN http://www.myplick.com/view/7Y-CWFoRgNU/ShoreTel-has-a-family-of-new-media-gateways drvoip


ShoreTel has a family of new media gateways. The more interesting switches are referred to as SGV switches]]> Tue, 25 Aug 2009 08:33:50 GMT http://www.myplick.com/view/7Y-CWFoRgNU/ShoreTel-has-a-family-of-new-media-gateways